Eckman Reviews

Name: Eckman
Rating: 1.54

1.5 Rating 586 Reviews

12 %

of reviewers recommend Eckman

Company Reviews

Questions

Metrics

1.5

Based on 586 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Phone:

0203 455 0497

Email:

sales@eckman.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service and good products”

Helpful Report

Posted 10 years ago

“Took too long to arrive damaged sent back waiting for refund took 3 attempts to get it collected”

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Posted 10 years ago

“Item was not in stock at the time of ordering , but was ordered for me and delivered in good time. Well pleased with this purchase , saved me a lot of money being able to cut down the trees in my garden, This is an excellent piece of machinery. well worth the money”

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Posted 10 years ago

“Item took a very long time to come. I did not get the extra battery pack that I ordered. The hedge trimmer is ok but not really man enough. The chain saw keeps cutting out too.”

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Posted 10 years ago

“My item was not in stock and was delayed by some considerable time at the wrong time of the year for me, as I wanted to get my hedges trimmed ready for winter. I would have thought that batteries should always be available. When my battery arrived it worked perfectly and I have no complaint about the piece of equipment only the time I had to wait for it. A.A.”

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Posted 10 years ago

“Don't bother leaving an order on the ansaphone- no good. I expected the long pole to have to be assembled but had difficulty attaching chain & blade to the motor, a neighbour had to help & he still had difficulty although he had previously bought one! It is very useful in the garden .”

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Posted 10 years ago

“Exelent”

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Posted 10 years ago

“Prompt,efficient service although it took2/3weeks awaiting new stock.”

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Posted 10 years ago

“Was disappointed that I could not access technical support with query related to my previous battery operated Eckman hedge trimmer tool. In answer to my telephoned enquiry regarding this I was informed that the franchise had changed and that the current distributor did not include a technical support facility and that my query would be passed to the parent Eckman company. I did not receive any contact from that company !. The supply of my replacement purchased powered version incurred a delay due to stocks having been exhausted and replacement stock incurred an approximate three week time penalty. Product worked on arrival.”

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Posted 10 years ago

“Item arrived speedily and was exactly as described”

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Posted 10 years ago

“Just what I wanted, good customer service and product at a acceptable price. Plus I was told that the product was out of stock but was expected in a few days and this proved to be so. Would use company again.”

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Posted 10 years ago

“very quick delivery and will order again”

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Posted 10 years ago

“Due to high demand for the product I ordered(long handled hedge trimmer) I waited longer than usual for the order. The company kept me up to date with the progress and I am very pleased with the product and service I received.”

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Posted 10 years ago

“I found Eckman easy to deal with - the product I ordered ( a telescopic Hedge Trimmer ) exactly as advertised and I would use this company again .”

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Posted 10 years ago

“Its the best one I ever had, Its easy to hold and it makes it easy to reach the top of the trees, pitty it can't clean the mess up after? Ha Ha! would recommed it.”

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Posted 10 years ago

“The telescopic hedge trimmers took a long time coming, though through no fault of Eckman. They were very courteous on the phone and helpful. The hedge trimmers are top heavy and when extended are hard to use unless you have huge bi-ceps, very disappointed with them.”

Helpful Report

Posted 10 years ago

“I found that the product was excellent and the pricing fair and reasonable. However, I do have reservations about the sales process and particularly the sales staff I encountered when I eventually was able to actually speak to an individual. During my sales order I found the male person I spoke with was curt , unfriendly and obviously couldn't wait to get on with his next sale. I was told that I would receive the item " within the next 10 days" only to receive an e-mail the following day advising me that the item I had ordered was "out of stock". I subsequently sent 2 e-mails complaining about this incident and received no response whatsoever. However the items I had ordered were delivered to my home address some 7 days later and I am pleased with them. My bank account was subsequently debited with the correct cost.”

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Posted 10 years ago

“Company kept in touch whilst a backlog of orders were dealt with, which was appreciated. The item an extending electric hedge trimmer arrived as promised within the time scale promised. So I was very pleased.”

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Posted 10 years ago

“Still waiting for goods ordered weeks ago with no update on their progress unless I make contact and chase it.”

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Posted 10 years ago

“Great service item arrived exactly as I was told it would.”

Helpful Report

Posted 10 years ago

Eckman is rated 1.5 based on 586 reviews