Eckman Reviews

Name: Eckman
Rating: 1.54

1.5 Rating 586 Reviews

12 %

of reviewers recommend Eckman

Company Reviews

Questions

Metrics

1.5

Based on 586 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Phone:

0203 455 0497

Email:

sales@eckman.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a chainsaw in September 2014, so say out of stock. Been fobbed off with different delivery dates. Still no chainsaw 3.5 months still nothing. Order number 15511”

Helpful Report

Posted 9 years ago

Good Morning thank you for your review. I am sorry to here about the problems that you have had with your order which I will look into. I have checked your order this morning and can see that this how now been cancelled and refunded. Thanks

Posted 9 years ago

“Wish I had seen this before ordering! Ordered solar lights on the 02/01/15 - no delivery after the 5 working days, emailed and no response after 24hs. Have called and been on hold with customer services for over half an hour with no response. Eckman: maybe try switching operators from sales to customer services as its funny how there's no problem getting through to that line!!! Am drafting my complaint to watchdog as we speak....”

Helpful Report

Posted 9 years ago

Good Morning thank you for your review i am sorry to hear of the problems that you have had with your order i have checked this morning and it appears that you cancelled your order with one of our customer services agents

Posted 9 years ago

“Ordered a roasting tin on 4th December which still hasnt arrived, rung numerous times only to be kept on hold with a recorded message, the last time was 15 mins before I put the phone down, have now e mailed for a refund, customer service non existent will never use them again”

Helpful Report

Posted 9 years ago

thank you for your review i am sorry to hear about the queries that you have had with your order. I have sent you an email,

Posted 9 years ago

“order on webb 19/12/2014 sent 5 emails no answers 3phone calls nothing will right to com/directors”

Helpful Report

Posted 9 years ago

thank you for your feed back regarding your order I am sorry to hear that you have not received your order. I have sent you a seperate email asking if you would like the order replaced

Posted 9 years ago

“Ordered an item 6th December was told item would be despatched 22nd December. Sent emails requesting update as order never arrived, no response to my emails had to phone them waiting for 35mins was told my order was out of stock. Requested refund was told at beginning of January refund would take 3-5 days. Still no refund and not responding to my emails. Phoned again today waited to be told they can't help me customer service is closed and has been closing early all week. No refund not answering emails and can't help when I phone which I am being charged for!!!!!”

Helpful Report

Posted 9 years ago

thank you for your feedback. I am sorry to hear of the problems that you have had with your order. I can confirm that a refund has been done for you by Sagepay

Posted 9 years ago

“I ordered an item - it took longer than expected to arrive and then when it did it was not what I ordered at all so I had to return it. I have had no refund as Eckman say they have not received the return and I have now been passed over to the post office to claim compensation. If they hadn't sent me a poor substitute of what I ordered I would not have had to return it. I will never use this company again and would advise others to avoid. I got my required item from Amazon in half the time and for less money and no hassle!”

Helpful Report

Posted 9 years ago

I am sorry to hear about the issues that you have had with your order. I can confirm that a refund has now been done for you through sagepay

Posted 9 years ago

“Still waiting for order from 3rd December. No reply to email. Unable to get through by telephone? Have they gone bust????”

Helpful Report

Posted 9 years ago

Thank you for your feedback regarding your order I have rang and left you a message today regarding your order, I am sorry for the delay and inconvenience caused in this matter

Posted 9 years ago

“Placed an order on 13th December 2014 still waiting for my items, rang them three times today (5th January 2015) the first person put the phone down on me when I said it wasn't a new order, the second person said I will transfer you to customer services, my third attempt resulted in me finally getting through only to be told " I will transfer you to customer services" at this point on the verge of exploding I calmly explained that she was the third person to "transfer me to customer services" she eventually gave me a different telephone number...............wish me luck on getting through!!!”

Helpful Report

Posted 9 years ago

good afternoon thank you for taking the time to leave us a review. I have looked at your order and it has now been cancelled for you and a refund has been actioned on Sagepay

Posted 9 years ago

“I am absolutely disgusted with this company. I have ordered a 21st present for our son on 6th Dec and it's now 2nd January and it's still not arrived. They say 3-5 working days! I have made numerous phone calls and emails and no one seems to care. I am livid! I have sent a letter of complaint and again no response. Do not order from them!!!”

Helpful Report

Posted 9 years ago

I am sorry to hear about the problems that you have had with your order. I have checked with our system and it appears that you have now asked for the order to be cancelled which are organising. I have arranged for the order to be refunded on sagepay

Posted 9 years ago

“Ordered a pair of loppers (order: 20030) on December 15th. Nothing delivered.. No correspondence, no replies to my emails, kept on hold for half an hour by an automated phone service, still no update or delivery. Happy Christmas. When am I getting my product?”

Helpful Report

Posted 9 years ago

Thank you for your review regarding your order. I am sorry to hear of the problems that you have had we will look into this for you

Posted 9 years ago

“I ordered AND SENT PAYMENT for a further two items in early NOVEMBER ! I have still not received these although my cheque was of course cashed,after about five phone calls I was told twice that the goods had been sent off,this was totally untrue as it turned out NOTHING had been sent and I am still waiting for a refund. John Lewis 72,Shandon park,Knock,BELFAST.BT5 6NZ”

Helpful Report

Posted 9 years ago

I am sorry to hear of the problems that you are having with your order I have checked and it appears that the order was cancelled and a refund has been issued for you

Posted 9 years ago

“Ordered a pair of slippers on Dec 5th, received an email saying out of stock but would be delivered about the 15th Dec. Still waiting. No reply to my email. Telephone is never answered. If this is not resolved by the end of the week will refer the matter back to Paypal and get money refunded. Customer services non existant !!!”

Helpful Report

Posted 9 years ago

Thank you for your enquiry. I apologise for the delay and inconvenience caused in this matter. i am sorry to hear of the problems that you have had. I can confirm that your order has been despatched and will arrive in the next few days Thanks

Posted 9 years ago

“Ordered an item from their brochure on Nov. 30th, 2014. Supposedly "guaranteed delivery by Christmas if ordered before Dec.21st". Nothing after one week, so phoned to chase and told item out of stock, would be delivered within five days of Dec 15th. By Dec 24th no sign of delivery, so e-mailed customer services to request refund of payment. One week later, no reply. Unbelievably poor service!”

Helpful Report

Posted 9 years ago

good evening thank you for your feedback regarding your order I am sorry to hear that your order did not arrive. I will send a seperate email with my details on and if you could reply to the email with your full address details and I will look into this for you and I then can organise the refund

Posted 9 years ago

“Ordered 3 items 3 December was told one was out of stock but would be in by 15th December and they would post on. Then told it would be sent out in 72 hours. Then I was told it was dispatched on the 19 December. I still await delivery as of 28th of December. I dont believe anything they tell me now. Worst company I have ever dealt with. I am consulting a solicitor on this matter for advice. I am out of pocket for 128 pounds with nothing to show for it. Dont use them. I dont know if I will ever see these items.”

Helpful Report

Posted 9 years ago

Thank you for your review I am sorry to hear about the problems that you have had with your order. I will send you a seperate email with my details on and if you can reply with your full address details to enable me to look into this for you Thanks

Posted 9 years ago

“Ordered a hedge trimmer as a Christmas gift for my son on 14th of December 2014. Was told max 5 working days delivery which would have been Friday the 19th or Monday 22nd at latest. Either way I was guaranteed delivery before Christmas. Still hadn't received my gift on Tuesday 23rd, so I phoned eckman customer services and was told that my item was with yodel and was due to be delivered by 8pm that evening. Absolute lies!!! No delivery was made and when I contacted yodel on Christmas Eve I was informed that they haven't even received the item in the first place. I have been trying to contact eckman all day, but sure enough nobody there to speak to, Automated line. Surprise surprise. Joke of a company. I could have got this item elsewhere if I'd have been informed there was a problem. Please do not order from this company. Nothing but liars. Quick enough to take my money, Wonder when I will receive my refund????? Great Christmas gift, thanks very much eckman!!!!!!!!”

Helpful Report

Posted 9 years ago

good evening thank you for your review I am sorry to hear of the problems that you have had with your order. I will send to a email with my details on if you could respond to it to enable me to look into this for you Thanks

Posted 9 years ago

“The product I ordered when it Arrived was just what I wanted. The only thing was it took three months to get here .”

Helpful Report

Posted 9 years ago

Thank you for your comments which we have taken on board and I will look into why it took so long. I am pleased that when the parcel did arrive that you were happy with the product

Posted 9 years ago

“Ordereded in November still waiting . apparently part of order out of stock but I had to do the chasing to find this out . why does it not come up when ordering and paying . not happy at all L”

Helpful Report

Posted 9 years ago

thank you for your review regarding your order I am sorry to hear of the problems that you are having with your order. I have checked and it appears that you are returning the order to us.

Posted 9 years ago

“13.10 I ordered two items by post for £179.98. Cheque encashed at once. 31.10 I phoned. Told waiting for main item, would send the other. 12.11 Still nothing. Told delivery within a week, after email notification. 26.11 No email but main item (only) on step. Contained note claiming to include both items. I phoned yet again. Told missing mirror and free gifts would be sent witin 10 days. HAH! You also claim to email immediately if anything is out of stock. You have done nothing. I have had to keep chasing you. Service "very poor"? No, "bloody awful".”

Helpful Report

Posted 9 years ago

thank you for taking the time to leave a review we are looking into this for you

Posted 9 years ago

“Item ordered Oct never received. No reply received to email for explanation why I am still waiting! What happened to customer service?”

Helpful Report

Posted 9 years ago

“F FROM ORDER TO DELIVERY EVERY THING WENT SMOOTH SUPER VAC BLOWER BEST THING SINCE SLICED BREAD SHOULD HAVE GOT ONE YEARSS AGO”

Helpful Report

Posted 9 years ago

Eckman is rated 1.5 based on 586 reviews