Ecotricity Reviews

Name: Ecotricity
Rating: 1.20

1.2 Rating 176 Reviews

4 %

of reviewers recommend Ecotricity

Company Reviews

Questions

Metrics

1.2

Based on 176 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

Visit Website

Phone:

01453761447

Email:

welcome@ecotricity.co.uk

Write Your review

Tell us how Ecotricity made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ecotricity 1 star review on 26th August 2024

Anonymous

Ecotricity 1 star review on 14th October 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been told by meter reader my pre pay meter is faulty spent most of the day trying to call them they just don’t answer tried several numbers same message no answer requested a call back didn’t happen emailed then to get automated reply saying up to 10 days before I will get a response and I think they knew there was a problem as they contacted me about 8 weeks ago and asked for photos of the meter then said they would fit a smart meter then never got back to me”

Helpful Report

Posted 2 years ago

“Awful. We received a huge bill of £200 in November and we’re told to just pay it because that’s what the readings said. We consciously kept the heating off in cold December and were away on Holiday for 10 days. Then received at the beginning of January a bill for £520. Our usage has some how timed by five even though we have not used that much electricity and been away. On hold for an hour and still no one answering. Really poor service and it’s causing so much stress.”

Helpful Report

Posted 2 years ago

“Ecotricity have been bullying me to pay a near £500 charge for 28 days worth of electricity... for me to then find out they've been charging me for a different (much larger) properties ELECTRICTY. Every time I have contacted them the progress made from the previous call would've been seemingly 'lost', in the form of emails, and overall knowledge of our dispute - I should also note that the average on-hold time is around 2hr/s! After multiple phone calls it turns out I've been paying the wrong apartments electricity bill, who have been nearing my yearly average EVERY MONTH. For a company that is one of the most expensive out there, I expected good communication, and overall basic ability to not mess something up as simple as this. I am actually OWED money from the company, not the other way around! I am absolutely appalled at how this company has handled this situation. I expect a higher price of service would equate to a better experience, but in this scenario I have paid more to be seemingly scammed by a company WHO will not let switch over from their services until they've conducted an investigation; an investigation I might add, which is regarding how useless they are!”

Helpful Report

Posted 2 years ago

“Total rip off. I was away from my flat for 3 weeks and got my electric bill for the month. £154 they say I must have something on thats using up the electric. Kept telling them there's nothing on that would do that. But they say there is. I know what is being used in my home. Stay away from these money grabbers. There charging people what they like and are getting away with it.”

Helpful Report

Posted 2 years ago

“Absolutely rip off , my bills tripled , no customer service .waiting to speak to someone for 2 hours just to be told we’re undercharging you we need to double them again . Reporting to ombudsman”

Helpful Report

Posted 2 years ago

“Horrible experience dealing with ecotricity , spent hours upon hours trying to get thru a number which NO ONE EVER PICKS UP . Their automated top up apps and meter do not register payments AT all now stuck with no electric and no one picks up the phone to assist. An absolute joke of a company”

Helpful Report

Posted 2 years ago

“Terrible experience. I switched via the Big Switch to do my bit. I wish I'd read reviews first, but thought green must be ethical right? Was happy to pay 20% more than existing supplier to be green. The website says prices won't go up for 12 months. Very quick with the automated emails, but try getting through on the phone or getting a reply to an email. An email autoresponder says we'll get back to you within 24 hours, or a little longer if we're busy. It's been 3 weeks and no reply. Meanwhile I've switched again. Why? Because Ecotricity said they've had to "adjust" their prices, putting them up 40%! I "enjoyed" one week at the original price the three weeks at 40% more. A bill of £330 in a month! They also did not set up the direct debit and are chasing me for a manual payment. I think I'll settle when they respond to me.”

Helpful Report

Posted 2 years ago

“Being vegan I liked, and to be fair do still like Ecotricity. But they've been charging me ridiculous amounts. They now want to increase my monthly payments to £247 despite being £570 in CREDIT. I have spent hours trying to get hold of someone on the phone. This is stupid now.”

Helpful Report

Posted 2 years ago

“In the year we’ve been with Ecotricity, there’s been so many problems. We registered our new address with them when we moved in, and turned out it was never done properly, so after a while they stopped sending us a monthly bill, despite us sending a meter reading each month, they then sent us a ridiculously high bill for the whole period of time they had missed. This was all because they’re estimate was different than the meter reading we entered. The customer service whilst trying to sort this was dreadful. We sent countless emails that they just denied ever receiving, and so never replied. We spent hours on the phone just for them to never respond or if they did, they would say the necessary team for me to speak to was already gone home for the day. They said our problem has been « flagged as high priority » and then we didn’t hear back about it for weeks. We were promised return phone calls and heard nothing. Then once the problem was finally solved, when they upgraded their system last week, they sent us another ridiculously high bill, even though we are up to date on everything. Now trying to contact them again is a nightmare. I can’t email them because as we have seen before they don’t reply, so all I can do is call and there is no response. Absolutely appalling customer service and billing services.”

Helpful Report

Posted 3 years ago

“I've never been so confused by a electricity bill. It's estimated readings are wildly over. I've had bills sent for the property to the letting agency, as well as sending to me, which I had to sort out. Customer service is unresponsive at worse and slow beyond believe on a good day.”

Helpful Report

Posted 3 years ago

“We have a smart meter which today 20/11/2021 has a problem and will not take payments. We have also tried to update in a shop, which did not work either. Payment gets accepted, you get a receipt, then notification of a refund as there is a problem. They do not work at the weekend so we are unable to speak to anyone, we are pensioners and are extremely cold. We are now changing our gas & electricity provider”

Helpful Report

Posted 3 years ago

“its impossible to speak to a human being”

Helpful Report

Posted 3 years ago

“Same as many. Didn’t charge for a year for gas (no info about this and as I have electric and gas with them just assumed the direct debits were fine) now trying to charge me 2300£ for what it says is a 90 days period. This is a commercial property that was empty during the whole lockdown period from January to June.”

Helpful Report

Posted 3 years ago

“We've just got a quote for gas & electicity, based on our actual annual consumption, which came to £213 per month. We then got a quote for just electricity, based on our annual consumption, for £150 per month. At the moment we pay £46 per month for electricity. Now considering that Ecotricity electricity comes from wind & sun, we can only assume that their ridiculous price is due to the rocketing costs of cost of wind & sunlight.”

Helpful Report

Posted 3 years ago

“Absolute thieves. Shame there isn't another vegan company out there as this one certainly isn't ethical. Despite numerous calls to check our meter and get our bills out, they haven't charged us for gas for a year and then have now decided to send us a backdated bill at the current peak prices. Should be illegal and won't be paying this bill without a response from them. You can't not charge customers for months and then send a bill for all months at the highest rate it's ever been. We are not going to pay for their laziness and incompetence. Shameful.”

Helpful Report

Posted 3 years ago

“Avoid this company like the plague. Shockingly bad customer service, forcing everyone on to smart meters even if it means leaving family’s without electricity for two days, refusing to answer the phones for hours at a time, more often then not kicking their customers off the lines after 45-60 minutes waiting on the line. Ignoring all the emails and FB messages. They clearly have no intention on returning my £100 that I put on their dodgy electric and gas keys. As if people aren’t struggling enough right now without these scumbags hiding behind green energy while actually ripping hard working family’s off adding to our problems. Dont take my word for it try the numbers yourself and look at their customers reviews away from their cherry picked website. AVOID AVOID AVOID AVOID”

Helpful Report

Posted 3 years ago

“AVOID THIS SCAM COMPANY!!! STAY AWAY FROM THEM!!!!!”

Helpful Report

Posted 3 years ago

“Absolutely shocking company, I'd stay well clear. Customer service is absolutely rancid, they claim we use over £700 a month in electrical when we only have a 2 bedroom apartment, the dispute has been going on for a year now and still no change. They've sent nobody out to check the metres. STAY AWAY FROM THIS COMPANY.”

Helpful Report

Posted 3 years ago

“Beyond bad! The customer service may as well not exist. Left me and my children without power all day and night and I very much doubt they’ll even attempt to solve it tomorrow. Takes literally hours to get through just to get the wrong information and no solution. Today has been the most stressful day I can remember and it’s 100% down to Ecotricity and their unhelpful staff. Was on the phone for well over an hour several times today just trying to get through. On several attempts the line randomly got switch to an automated meatier reading service which I did not press for so I then had to start all over again. Then when I did get through I was given the wrong information and sent on a wild goose chase to all the pay points shops in my area and beyond. Then onto an afternoon of trying to get through to Ecotricity again that took hours and eventually led to them booking an emergency appointment from an engineer that immediately got cancelled via voicemail when we hung up. I’m now being told they will come out at some point tomorrow. I’m not holding my breath. You might pay more with another company but at least they have the infrastructure to answer calls and deal with them. Just avoid them at all cost.”

Helpful Report

Posted 3 years ago

“DALE VINCE - WHAT ON EARTH ARE YOU DOING??? Watch out, customers:🔥Here is an Energy Company who have NOT been able to replace a broken-down Electrical Meter in OVER 12 MONTHS!! They continue to charge me estimated amounts which are about double my actual usage this year (with one less person in the household). I cannot prove this but have repeatedly now explained it.. as the Meter is still out of order! 👎 The VERY FIRST appointment for an Engineer I was offered was for June 2021: NINE MONTHS after I reported the fault by telephone (October 2020). 🔥This company has since, stood me up, after a 5 hour wait and preparation on my part - by an Engineer who was NEVER given the correct replacement part for my unit. 🔥I have always replied extremely promptly and fully with all information - including a pic of my meter. 👎Additionally, I have been chasing multiple staff up continuously since November 2020, and no one was even slightly perturbed about the huge time lags, until I sent a VERY annoyed email in after the no-show (the day of which, I was assured that he was on his way). 🔥Since then, with all the extra motivation that can be mustered - I have only NOW received an re-appointment (apparently brought forward especially for me) for October 11th 2021: OVER A YEAR AFTER THE BREAK-DOWN. 👎👎👎In addition to NOT re-calculating and reducing Direct Debit amounts this year, Ecotricity also currently refuse to return the extra credit held on my account: which I believe as my money, is MY right to access 🔥👎👎👎 PLEASE CONSIDER ALSO: NOT A SINGLE MANAGER, MEMBER OF THE BILLING TEAM, OR COMPLAINTS DEPARTMENT (whom I have been Including in correspondence for well over month) has come forward to either apologise to me, explain the situation, offer any recompense OR to even just have a decent and direct conversation with me. 🔥ECOTRICITY have just kept pushing one member of ground staff forward - who essentially has no major say in the infrastructure, or billing. 👎I have basically had ENOUGH by now: I am so appalled and let down by the lack of structure in their team: this energy company obviously having NOTHING in place to ensure an efficient turn-around on a faulty Meter. 🔥Ecotricity and their extended team have been extremely disorganised and inefficient on the whole (who books and Engineer in without giving him the correct part?). 🌟 I joined this company on a recommendation from a Marine Conservation Organisation whom they support. I moved on after many years with Good Energy, who had let me down with over 2-week laspes before responding to emails (if they ever answered at all). I thought that things could not get much worse. 🔥I sure was wrong. 👎When I first reported my faulty Electrical Meter (due to which I could not give a fresh reading) in October 2020, I had already been with Ecotricity for over two years: 👎OVER A MONTH passed before I heard anything further... and my first emails on this did not recieve a response for over 2 weeks at a time... I should have known te fiasco which was promised, then. The shape of things to come? Is there a decent renewable Energy company out there, for London ??? 🔥🔥🔥”

Helpful Report

Posted 3 years ago

Ecotricity is rated 1.2 based on 176 reviews