EDF Energy Reviews

Name: EDF Energy
Rating: 1.17

1.2 Rating 686 Reviews

4 %

of reviewers recommend EDF Energy

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1.2

Based on 686 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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EDF Energy 1 star review on 22nd October 2024

Anonymous // 01/01/2019

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“Avoid at all costs! Your initial phone call they promise the world and you’ll end up giving good feedback only to find none of it is followed through! I had someone else’s debts on both electric and gas meters when I moved in and 12 RTI numbers later ( these are numbers they frontload the debt onto and you’re supposed to give the code to shop who put the credit on your card/key so you can insert it into meter and balance goes back to 0) they just don’t work! My gas balance is now at 0 but everytime I put credit on the meter it swallows 150% of it! So I’m never in credit and I haven’t even moved in yet… and I don’t know what they’re deducting. The customer service reps give you false information which contradicts what the previous person says ie we have to send someone out as it’s a 3rd party meter (no one showed up) then the other rep says I don’t know why they did that as I can give you a RTi number wait 3 hours - I did this and shop keeper showed me slip said invalid number, Called EDF they said try another shop which I did, then called EDF as that one didn’t work. EDF said go to screen 27 on meter… there was no screen 27! Just one screen as previous colleague told me it was a 3rd party meter! Currently in queue on 14th call while rep calls another dept to see if there is still a dent on meter which I can’t see! Help!”

Helpful Report

Posted 11 months ago

“I do not trust the readings from their smart meter. Never had a problem until this was put in. You would need a philadelphia lawyer to understand their bills. Jumped from being in credit on the 16th of November by over £300 to owing over £1600.00 by the 20th Of November. More or less blaming us because their smart meter doesn't work. Total shambles!! We will be changing suppliers once the energy prices settle down.”

Helpful Report

Posted 11 months ago

“Avoid EDF at all costs. Had a smart meter fitted in economy 7 electric only property on Wednesday. Woke up Thursday with no heating and no hot water. Spoke with customer service and had no luck fixing this. Engineer visited and said that it was switched off by the fuse however this was not the case. The storage heaters and immersion run from a separate fuse board for the economy live coming from the meter. We have a 10 month old baby at the property and have been without hot water and heating for nearly a week now. Spent up to 2 hours on the phone 4x today to be put on hold while they look into this and then cut off to their survey recording. The service from EDF is absolutely disgusting and would not recommend them to anyone.”

Helpful Report

Posted 1 year ago

“Waited weeks for an Engineer to come out and check my Smart Meter was defective (pretty obvious as the communications Hub has no working lights) and then 3 weeks to arrange for it to be replaced today (12th Jan) and then nobody turns up. Thanks EDF a wasted day off work, no working Smart Meter and now you stop answering the phone at 4pm on Friday and are closed all weekend. Worst service EVER from a Utility company.”

Helpful Report

Posted 1 year ago

“Was with EDF for 18 years, never had a problem until 2017. Bills were constantly estimated, billed every six months.. Far too high and yet credit built up so much, EDF took chunks of credit taking between £900£1500 every six months.. I queried everting, even gave my actual readings in each month! You get absolutely no where with EDF and you are totally ripped off.. Do not expect anything back from this corrupt supplier. I changed to octopus and they only charge what you actually use, and their customer services is excellent.. EDF make you wait over a week before you can even speak with someone and that’s on their WhatsApp, don’t even bother to telephone, you will pay an awful lot for the privilege. Disgusting attitude towards customers and fleece you out of your money. The in home display (meter) is not accurate and dodgy with wi fi communication. EDF must have the horizon system as this is the absolute problem. Avoid and safe your money and go to a supplier who operates from the uk”

Helpful Report

Posted 1 year ago

“Tried to pay a final bill nothing wrong with my account EDF saying payment failed just so they can make me wait 30 minutes to speak with someone tried 2 days ago and after 20 minutes the call went down”

Helpful Report

Posted 1 year ago

“I would give them no stars if there was the option. Terrible experience from beginning to end. Several complaints and one year after I left the company and they still can’t it right. Spent endless hours on the phone and several failed appointments. A year after I left the company and they still give me problems. Worst company in the WORLD”

Helpful Report

Posted 1 year ago

“Just awful. Don’t touch with a barge pole. Awful customer service. Horrendous wait times and never do what they say they will. Simply don’t understand how they can operate as a company.”

Helpful Report

Posted 1 year ago

“Very poor customer service from such a large company. I have an open complaint with Small Business EDF that has been on going for the past two weeks. They are not interested in trying to resolve even though I have phoned and emailed. I would avoid as there are better providers out there that offer much better customer service!”

Helpful Report

Posted 1 year ago

“Terrible company customer services lairs and misleading information”

Helpful Report

Posted 1 year ago

“Overcharging. A breakdown in communication might describe the situation if there had been any communication in the first place. Trying to take £500 a month from a single, low-use customer? Madness. Stay away from EDF. Spent the last year dealing with them, took it to the Ombudsman and EDF is refusing to follow their decision.”

Helpful Report

Posted 1 year ago

“Moved address into a new home who was supplied by different company so EDF took over without our consent or approval, made several complaints and attempts to return original company who stated EDF are refusing to leave the new home even though we DONT WANT THEM.”

Helpful Report

Posted 1 year ago

“They’re the worst energy supplier in the uk , customer service is terrible , hang up and never solve the problem. Money grabbing avoid at all cost !!!!”

Helpful Report

Posted 1 year ago

“My Smart Meter wasn't fitted correctly in July. I haven't been able to give a Gas reading since August. My Gas Meter is dead and they didn't change the Electricity Meter over . I keep phoning and emailing. They say that there are no engineers in my area at the moment. It is a huge company and I live in Wootton Bassett. It is now the end of December. The person dealing with my complaint is on holiday until the 3rd of January and my house is boing rented out on the 8th of January. I would give Zero Stars if I could.”

Helpful Report

Posted 1 year ago

“Shocking company! I’ve had nothing but trouble with them since I move to this flat. They charged me for 2 accounts and took me ages to sort it with them. Now for the first time ever I’m in a debit situation which goes up every month and I just cant work out how they keep me In debt when I’ve always been in credit with other companies and I’ve never miss payments ever!! I live in a 1 bed flat, I don’t have a tumble dryer, dish washer I don’t even have a washing machine. I don’t use my oven and I have 1 night storage on and for that I pay £147 a month!! I will be paying this debit off this month and then I’m moving to another company!!!!!”

Helpful Report

Posted 1 year ago

“Horrendous company to deal with customer service is abysmal. Got disconnected three times trying to call. After speaking to two different people both promising to sort out the DD overcharging and my Billing address being changed without my permission. Both representatives did nothing that was promised. Using WhatsApp and email complaints service also shocking. Last agent said they had resolved my complaint and shut down the case. I later found out Bills still not to my home address. Still trying to take large DD from me when I work away and have a log burner. Dont even start me on the many months it took them to install a gas meter that worked. I am currently in a roundabout of incompetent advisers that dont know how to read and respond to a complaint correctly. Namely why and who changed my address? Why are you trying to charge me £177.00 a month when I only use 33 units a month. Why are you taking more than the £27 agreed over 36 months. (This bit is shocking their agents sent me an incorrect refund) as by way of an apology said could pay it back over 36 months. Now each time I call its labelled a debt (not a staff error) As soon as this complaint hits 8 weeks I am taking it to the ombudsman. Suffered a decline in mental health, rude advisers, incompetent advisers and worse of all no apologies when last DD nearly bounced my car insurance Bill. (No warning given because someone in their company is sending bills to Wales not England!). The hours I have taken to try and sort this out is exhausting.”

Helpful Report

Posted 1 year ago

“EDF kept us without electricity for 2 and a half months. Good luck anyone trying to get through to the department that helps. Once you finally get through after an average wait time of 30 mins, they shut phone on your face, they say they will call back or email and never do. They also ignore emails. Impossible to speak to any of the management team. The company structure is so poor they have more money then sense if this company survives in general.”

Helpful Report

Posted 1 year ago

“I've messaged twice that I can't see any energy usage on the hub and at the most expensive time of the year and I haven't had a single response”

Helpful Report

Posted 1 year ago

“Could invest in Customer service Bills Communication Providing appropriate service I would have appreciated not to be charged for gas as my property is electricity only. They just collect money when and how much they choose without notice. Spoken to numerous EDF advisors one of them even said they will ring me back ,month passed and I'm still waiting. I'm very disappointed,difflated and tired of them.”

Helpful Report

Posted 1 year ago

“This is the worst energy company there is. Calling them for days on end, such incompetent people as customer service representatives. I’m actually so frustrated with them right now, they keep saying something about the registration not gone through after sending me account number and details. They literally should just fire everyone on their customer service team and get more competent people to do the job instead of these tongue twisting non English speaking employees. I’d give them a 0 star if I could. Rubbish!”

Helpful Report

Posted 1 year ago

EDF Energy is rated 1.2 based on 686 reviews