EDF Energy Reviews

Name: EDF Energy
Rating: 1.17

1.2 Rating 719 Reviews

3 %

of reviewers recommend EDF Energy

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1.2

Based on 719 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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EDF Energy 1 star review on 21st January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After6weeks not so smart meter still not smart enough to register with display unit will this ever be fixed have been fobbed off before saying this will be treated as priority sounds like many others not satisfied.”

Helpful Report

Posted 3 years ago

“If your supplier has failed and your looking to transfer to another supplier,DO NOT choose EDF,they are an awful company problems not fixed!bookings made engineers dont turn ,dont even phone to let you know they are not coming,lots of promises,that just roll of their tongue!im of to Octopus an English honest company.”

Helpful Report

Posted 3 years ago

“3 attempts to have smart meters fitted. 1st no show or contact. Second no electric meter only gas one that would not work on its own. Third and final booking again no show and no call to explain why? Very bad service from edf energy. Would not recommend them.”

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Posted 3 years ago

“Have no respect to customers time! Booked appointment and did not show up!”

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Posted 3 years ago

“They have over charged me, via green network energy. We have no meter readings to give to them as GNE turned off the meters, 6 months after the government switch to edf they drop a £525 bill on with no proof or evidene or anything. first it was "no we have meter readings" then it was estimated, and when I as for proof, the only manager who can deal with this disappears and calls be after the customer services centre closes and tried to have a conversation with my voicemail "the customer does not respond, so i am closing the call" still waiting for someone with a spine to contact me”

Helpful Report

Posted 3 years ago

“Trebbled my bill way past ofcom price cap. Staff not bothered at all. Still waiting to hear back from them. Ofcom here I come.”

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Posted 3 years ago

“EDF is house of idiot Don't use them they all r unprofessional & completely idiots After leaving that stupid company they keep sending letters & 100 of Nonsense Text messages”

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Posted 3 years ago

“The worst customer service ever. Not only they could not answer any of my simple questions, but they also were rude and used inappropriate comments when i requested to change and adviser. They did not listen to what i was saying at all. Horrible.”

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Posted 3 years ago

“We've been sent a massive back bill that goes against OFGEM Rules, From EDF Energy For the amount of £610p, We've been paying every month since moving into our property, Back in August 2021, They have threatened us with county court action, We written to them of the fact, It will be met, With a Defence & Counterclaim, For the whole amount, We have been hounded by them Even though We told them, We comes under the Vulnerable Groups, Please Keep Away, From EDF Energy.”

Helpful Report

Posted 3 years ago

“Beyond useless this company. When we moved into our new home, weren’t receiving signal from our device and couldn’t provide payment processes. Then after multiple phone calls and engineers, sent a legal letter for outstanding bills but never actually sent us a bill or have means too. Incredibly stupid and almost a parody of a utilities company. Avoid.”

Helpful Report

Posted 3 years ago

“If you are thinking if you are thinking of getting an EDF smart meter don’t bother. The idea is good but they are total trash and EDF takes so long trying to repair an issue with the smart later. The meter is for their benefit only so they can read your energy usage and that is the only reason. There will probably be a grovelling response from EDF from my post saying that we value customers and we are so sorry that’s codswallop don’t believe it.”

Helpful Report

Posted 3 years ago

“Rubbish customer service, tried renwing tariff, they make it hard for you to do that, and wait for the more expensive tariff to kick in, thus poncing and screwing the most money out of the customer.”

Helpful Report

Posted 3 years ago

“Totally rubbish service.On hold for a minimum of 30 Minutes,then passed from pillar to Post.Speaking to a variety of people who seemed annoyed that I had interrupted whatever they were previously doing.Previously had excellent customer service from EDF but obviously their standards have slipped considerably.”

Helpful Report

Posted 3 years ago

“Failed to contact us when switched to them from green energy network. Vastly over estimated energy usage and lied to new supplier saying we had sent them a final meter reading when they had had no contact with us. All in all a really awful experience.”

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Posted 3 years ago

“The worst supplier we ever had! 👎👎👎”

Helpful Report

Posted 3 years ago

“Shocking. They haven't set the meter from the previous owners prepayment meter to my direct debit, then decided that because the meter hasn't been topped up they just cut the power supply. The customer service is laughable, they keep ignoring the messages and there's no contact number to call on Thursday after 8. Tried to fob me off with making me call 105 which I did and they said it's obviously EDF'S responsibility. Find something else if you want leccy in the house because these are completely incompetent clowns”

Helpful Report

Posted 3 years ago

“Anyone with EDF I suggest you change suppliers, the company chasing us for a bill that was owed to a empty house we moved in to are trying to get us to fork out the money. Not only that they have gone to the extent of finding out my parents old address and forwarding a bill with debt collectors to their old address which was never linked to this account breaching GDPR by retrieving address and information through third party sources or searching the name Gutridge and randomly sending a letter in hope it would get to the new occupants eventually!!”

Helpful Report

Posted 3 years ago

“The worst experience ever. I asked to have the smart meters installed and the engineer advised me not to top up until the meter was fully installed and confirmation was received via text. Confirmation never arrived and now I have had no gaz supply for two days now because apparently he made a mistake and I was supposed to top up. The chat on the website was rude and unable to help, they have me a number to call for emergencies. The associate over the phone tried to do something but eventually told me that an engineer was needed to open the valve and that I was unable to top up. She was supposed to call today at 6pm to arrange the visit. Of course she called at 5 pm and I could not pick up the phone. Back to the emergency number, after 4 hung up calls (what an irony, no one had a stable line) they gave me another emergency number to call. This is the second day without gaz supply for an error I haven't made and NO ONE CAN FIND A SOLUTION.”

Helpful Report

Posted 3 years ago

“EDF are pestering me and my disabled wife for bill that is not even mine! Just spoken to the debt collection company who want my deeds for the house so they can prove the bill is not mine. I told them to speak to my solicitors which they declined to do. Dreadful company and so glad i have never ever been involved with them. Do yourself a favour and go to Octopus they are a super company. This lot are a complete shower of _ _ _ _. If I could give less than one star I would.”

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Posted 3 years ago

“The single worst energy supplier going. I pay my bill 1st of every month, ive asked to change my billing date to then, they said not possible. Yet every month they send a letter threatening legal action if i dont pay that very day. I pay over my bill total every month... i call to talk to someone they hang up several times. This is very very frustating. They messed up my billing and put me on the rate for storage heaters, i have central heating. This on top of the majority of the staff are extremely rude, working from home so they may feel they can be, no patience or understanding. I will run from this company as fast as i can.”

Helpful Report

Posted 3 years ago

EDF Energy is rated 1.2 based on 719 reviews