EDF Energy Reviews

Name: EDF Energy
Rating: 1.17

1.2 Rating 718 Reviews

3 %

of reviewers recommend EDF Energy

Company Reviews

Questions

Metrics

1.2

Based on 718 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1 out of 5

Visit Website

Write Your review

Tell us how EDF Energy made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

EDF Energy 1 star review on 21st January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely terrible company with zero ability to engage with customers. Tried charging 260% of usual DD. Switched to BG, final bill estimated despite my readings. Claim to have sent deadlock letter, all lies to frustrate complaints to the Ombudsman. Please don't join EDF or consider switching immediately!”

Helpful Report

Posted 2 years ago

“Omg I am so so very frustrated, I could kill myself it’s Saturday Edf customer services shut at 2 and no matter how much I chase,the problem gets worse and worse. Last night I at last got a resolution of my missing money, they were going to put £45 onto my meter that I am owed, after the call I saw my my meter credit of £42 drop to minus £51 I turned off my heating and today I find it now at minus £96 I’m not using gas I ring up again but I’m told I have bad credit they can’t help,round and round I refuse to top up now, I have formally complained and still I go round and around. I even checked if had gas leak it’s absurd. All this because I changed to a smart meter.”

Helpful Report

Posted 2 years ago

“What went right? Absolutely nothing. Web site seems to be down more than up and running. Keep getting welcome to your new home even thought been living there 20 years. Accounts set up in my name without prior contact and on somebody else's say so. Account then back dated 18 months with a bill of £1700 even though bills have been paid under another account no. Tel service diabolical if you can get through. Normal wait time 45mins. Email complaints service while being very polite do not deal with the problems. So called answers come in the middle of the nighteading me to believe they are not dealt in this country. WHAT A TERRIBLE SERVICE.”

Helpful Report

Posted 2 years ago

“Customer service is none existent. The online services (Chat and WhasApp) are just a waste of time as there are never any agents or they simply dont reply.”

Helpful Report

Posted 2 years ago

“Avoid them unless you love being sent bills of differing amounts several times a month . Ring them to set up direct debit to be told you need to pay 300 a month for a one bed flat . I'm on economy 7 and realised tonight that they have been charging me the day time higher rate at night as well . Dreading having to spend most of tomorrow on the phone to them . Tried switching but they blocked it saying I need to pay them 94.00 first, I think the boot will be on the other foot !! I've registered in their priority register as I'm a pensioner , but when talking to them today, they told me they don't give any help to anyone- vulnerable or not - they actually suggested I move supplier but then blocked it . I give up .”

Helpful Report

Posted 2 years ago

“If I could give no stars I would. After being forced over to EDF as our previous supplier went bust, and we were given no choice. The switch over process took way to long and by the time it was complete no other company was taking new customers. EDF have been horrific from the word go, for a start 6 monthly billing in unacceptable, they are horrific at calculating monthly direct debit levels and accept no input form customers who know how much energy they use. The result is being hugely in credit every billing period so they are sitting on customer money which should be in customers accounts rather than theirs. Only response when you can finally get through is a standard patronising stock answer which suggests they have made correct calculations that will be reviewed every 6 months. Yet it is obvious they are not correct. Then the bills themselves, they are constantly refunding large periods and then recharging to distribute miss calculations throughout the year, resulting in incorrect charging at incorrect rates. I have no idea how they can still be operating and why anyone would stick with them. I can only advise everyone to leave them and move to a company like Octopus energy, as a complete drop of their services is the only way to force them to pick up their game and actually care about their customers. We are now in the process of moving to Octopus energy and the experience is already 100% better.”

Helpful Report

Posted 2 years ago

“Had to take to ombudsman after months of no response and lies, even falsifying meter reading and lying about contact and saying I was obstructive despite me chasing THEM for 8 months. Ombudsman did find in my favour despite edf appealing with yet more unsubstantiated lies! AVOID LIKE THE PLAGUE!”

Helpful Report

Posted 2 years ago

“EDF will only review by billing arrangements every 6 months so basically it's total guesswork whether I will be in credit at the next bill date, or debit. They installed a smart meter but the installer never bothered to assess whether the property is suitable. It is not. Massive thick stone walls. So the guessing game continues.”

Helpful Report

Posted 2 years ago

“Can’t cope with theses guys Being in business for forty years never experience such useless shambles of a company please please please don’t consider them latest carry on is we have paid our bill on time sent bank statements time and time again still they trying to take action Hours and hours to get through never reply to emails sorry to say this but I wish they would combust can’t take much more”

Helpful Report

Posted 2 years ago

“Absolutely shocking costumer service. My smart meter stopped working back in August and after 3 phone call requests with no results,I finally moved over to another supplier.”

Helpful Report

Posted 2 years ago

“Edf is the worst company I have ever doubt with … There customer service is terrible! today I tried to sort out a bill problem and was cut off after 20 mins I rang back waited another 20 mins for call to be answered and when she did she would not talk to me because I was not according to them the account holder ?? Even though the previous operator had ?? I was joint account holder EDf closed the electricity and gas accounts and combined them into a new account leaving only my wife as account holder ?? Edf did with no consultation what so ever ??? In the end I asked to speak to a manager who never materialized and got cut off again ! I Called back again and waited another 20 mins for call to be answered and exactly the same thing happen .. so 2hours later I have given up frustrated and angry .. and I will def terminate account with EDf.. .. if you are in any doubt about EDF read the complaints forum ..”

Helpful Report

Posted 2 years ago

“My electric smart meter has been down since June 2022, they finally came out last week 12-01-2023 to apparently fix it, they ended up mucking up my gas and now my smart meter doesn’t work for my gas or electric and I have to type to utrn code manually each time. I’ve been doing this since June 2022 with my electric. I’ve contacted them and they don’t care. So rude and such poor customer service. They don’t care at all”

Helpful Report

Posted 2 years ago

“in April last year my bill came in as usual but had one difference they had changed the door number from 1 to 3 number 3 had a pay as you go meter, i told them 10 month ago and it has taken 30 hours of phone call 3 complaint that were marked as solve when it was not and now i face a bill even tho no one is living in there for £1500 as i was paying my bill under flat 3 they have now back billed me to April saying i have not paid a bill since that time and they have changed the account number , They are incompetent they customer service is appalling give them a wide berth if you have any sense”

Helpful Report

Posted 2 years ago

“It's odd how I made a bad review about EDF on trustpilet and then I was removed from trustpilet. The truth makes no difference to these people. They do not want the truth to get out. I bet this review is not put out for people to read. EDF smart meters don't work.”

Helpful Report

Posted 2 years ago

“Personally I have NOT had a problem with this company....except. Today I found out that I was in credit. Yipeeee. Mind you I'm not surprised because I've kept warm via hot H2O bottles, put my clothes for the following day beneath my bedding so they were warm in tut morning, cooked two meals at once in my oven, washed my cutlery with the ' still ' warm water from my hot H2O bottle...I've thought of everything. Can I reduce my D/D, can I get my credit back ...can I " cook "! With a F. Otherwise they are great.”

Helpful Report

Posted 2 years ago

“The company is unavailable from a customer service perspective. They seem incapable of providing even basic responses and coherent conversations. Unintelligible english on whatsapp discussions that leave customers confused and unable to manage their spending. Customers are over charged through direct debits and requests to reduce them flatly denied without any genuine interest in the customers request. Automation and apps, without any half decent customer service skills.”

Helpful Report

Posted 2 years ago

“The worse gas provider on the world, run from theme till you can . My contract was finish from 100£ jump to 600 , I can’t afford to pay this I am single mother , now ther hold my account , when try spik Coustmer service the lady was so rude she say this is my problem that I can’t afford like this pay and she smile , when I try say her call her menager she say no !”

Helpful Report

Posted 2 years ago

“Very poor if thay can not short the problem thay hang upon you no customer service edf need to short this out , these people need to be re trained”

Helpful Report

Posted 2 years ago

“Spent 2 hours 52 mins on Whats App trying to explain to agent that the £199 Energy Support Scheme Payment paid into my bank account have been incorrectly treated as a refund from EDF! £199 has been deducted from my credit balance i.e. wiping out the support scheme payments. Agent had no idea how to handle this and despite my different examples/explanations, he repeated same lines. I can only see one other customer with same issue - that surprises me,”

Helpful Report

Posted 2 years ago

“R Jordan they managed to lose £360 of my credit off my latest bill!! A few dozen WhatsApps email's no joy!! When switched from Green Energy charged me£200 on an estimated bill !! If their doing this to their 6 million customers major fraud !! On top of high bills This company needs investigating!!”

Helpful Report

Posted 2 years ago

EDF Energy is rated 1.2 based on 718 reviews