EDF Energy Reviews

Name: EDF Energy
Rating: 1.17

1.2 Rating 686 Reviews

4 %

of reviewers recommend EDF Energy

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1.2

Based on 686 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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EDF Energy 1 star review on 22nd October 2024

Anonymous // 01/01/2019

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“We have sat in darkness practically for 2months we only turn lights on to go into room before quickly turning them off only had heating on a handful of times. we got the 150 payment which meant we owed nothing for November but Decembers came and we owed 275 rang and was told that the 150 hasn't been added but they would rectify the bill then got one for 365 rang and was told they were charges but if we paid the 275 it would be up to date did this as nd still have a bill for 85 then to add insult to injury the government payment we all get went in today they took it off the 85 we supposedly owe me as bing we still owe them I appreciate costs hasve gone up but the only things we keep switched on is the fridge freezer and the dehumidifier in kids room due to damp disgusting dont go with this company we will be moving”

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Posted 2 years ago

“Folks, what are we going to do about EDF ? People are being hurt, day in, day out - and it's getting worse. EDF shouldn't be allowed to run a company, full stop. Shouldn't be allowed anywhere near the public. We need a proper legal investigation into EDF. I have made 5 official complaints about serious EDF errors, and none of them have been handled. I've tried to contact EDF through every single avenue that's suggested, but nothing works. I must have spent perhaps 500 [wasted] hours (so far) trying to deal with this company. Meantime I've been scammed by false EDF officials on the phone, and my EDF account has been hacked. I get shed-loads of EDF bills every darned week, and they're all wrong. It's total abuse. Has anyone found a way to solve this? I know a lot of people are getting harmed. Is it affecting your own health?”

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Posted 2 years ago

“BASTARDS (MENTAL & PROFESSIONAL)!!!!!!! SINCE 09.12.22. I STILL HAVE NO MY LAST BILL LETTER TO SWITCH TO OTHER COMPANY, BUT INSTEAD I AM STILL RECEIVING YOUR SHITTIEST OFFERS EVER AND ON E-ADDRESS I HAVEN'T GIVEN YOU PERMITTION!!!!!!! AS ONE OTHER SAYS BEFORE - EDF ARE CRIMINALS IN ALL MEANS! ALL!!!!!!! PUSH YOUR ADS IN YOUR ... WHOLE, WHERE THE RIGHT PLACE FOR THEM, AND SEND ME MY BILLS LETTER!!!!!!! SHAMELESS, CONSCIENCELESS CREATURES OF HELL!!!!!!!”

Helpful Report

Posted 2 years ago

“EDF CUSTOMERS! CHECK YOUR BILLS! Mine shows the government’s refund of £199 (1x payment of £67 plus 2x payments of £66) which they have credited my bank account each month respectively. They have then deducted the £199 refund from my monthly direct debit payments credit. How many more customers have they done this to? They left my account in debit when I should have been over £170 in credit. I’m currently waiting for a response however their customer service and response time is appalling.”

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Posted 2 years ago

“BASTARDS (PROFESSIONAL & MENTAL), WHEN AT LAST I WILL GET MY BILLS LETTER? WHY I CAN'T GET IT SINCE 09.12.22.? WHAT DIRTY TRICKS YOU ARE DOING NOT TO LET ME LEAVE YOU AT LAST??? I AM NOT ASKING YOUR MENOPAUSES GRAPHS OR BANK DETAILS. I AM ASKING MY BILLS LETTER ONLY. HOW MANY TIMES I HAVE TO ASK IT??? I WISH YOU ALL THE NEXT YEAR FOR YOU AND YOUR LOVED ONES IN QUALITY 1.2* of 5* ! THAT'S WHAT YOU DESERVE. THERE ARE PART OF HUMANS, WHO TIRELESSLY IMPROVES WORLD A BETTER PLACE, BUT EDF CONSTANTLY FORCES OUR LIVES DOWN. THE HELL IS THE RIGHT PLACE FOR YOU!”

Helpful Report

Posted 2 years ago

“Awful on all fronts. Hopeless systems, dreadful attitude and complaints process not fit for purpose. Cannot ( will not) fix Smart Meter problem and claim they will be fined for replacing equipment. Steer clear”

Helpful Report

Posted 2 years ago

“JUST NIGHTMARE! EDF WANTS TO KEEP ME VIOLENTLY. I HAVE ALREADY SPOKEN TO ANOTHER SUPPLIER, BUT EDF DOESN'T SENDS ME BILL SO I CAN PAY AND LEAVE THEM. INSTEAD THEY CONTINUE TO SENT ME THEIR ABUSIVE OFFERS, EVEN I FORBID AND ASKED TO LEAVE ME ALONE. TRUSTPILOT DELETED OPTION "REPORT TO COMPANY"; SO CALLED "LIVE CHAT" IS NOT WORKING, ON PHONE NOTHING, BUT BRUTAL COWS AFTER OVER 45 MIN WAITING ... HOW TO GET MY BILL LETTER??? NIGHTMARE!!! EDF SHOULD BE FORCED TO LIVE IN SITUATION THEY HAVE CREATED TO US - ALL IN 1.2* OF 5*. ALL - FOOD, CLOTHES, HOMES, CARS, MEDICINE ... ETC ETC ETC - WORLD 1.2* ...”

Helpful Report

Posted 2 years ago

“I've been trying since May 2022 to get a new meter fitted as ours doesn't give a reading. All my bills are estimated and I'm at my wits end. They say can you send a picture of your meter that doesn't work!!!!. So I did”

EDF Energy 1 star review on 21st December 2022

Helpful Report

Posted 2 years ago

“The have told me nothing but lies.i have not received a single penny of the government's energy Grant . It is pointless dealing with them and i wholeheartedly recommend you just switch suppliers as they are no better than thieves (they have blamed their records they have blamed the government and they have blamed the royal mail as an excuse not to give me what is lawfully mine) ! They are even aware of me being disabled and needing the grant because the temperature have been minus zero for over a week ! Ofcom needs to do their job thoroughly and look into them.”

Helpful Report

Posted 2 years ago

“Any queries I have, and I’ve had several, via email, text or WhatsApp aren’t answered and I have to go through the same rubbish every time - waiting 5 or 6 days or longer and then the conversation is ended without any satisfactory conclusion or even the chance for me to reply..even complaints are dealt with badly. The have probably the worst customer service I have ever experienced, no one taking proper ownership and no one giving a damn as they know we’re all stuck with them for the foreseeable future.. I am currently, almost, £900 in credit, just had a bill, have used just over £1600 energy in the past 12 months but pay nearly £300 a month as my ‘estimated yearly usage’ is just under £3600..£2000 more than I’ve actually used and they have data for..and there’s no one to find out why they’re bleeding me dry..utterly disgusting treatment.”

Helpful Report

Posted 2 years ago

“Awful service no help for disabled customers I can’t wait to get new provider Smart metre waste of time”

Helpful Report

Posted 2 years ago

““You have taken an unauthorised payment of £308.01. You tried to take this last month and after lengthy contact with your agents you advised it was an error and wouldn’t happen again. I have contacted your call centre today, first time in hold for 30 mins. Agent advised he was refunding then disconnected me. I have his email contact. He did not attempt to call back. I called again and was on hold for 40 mins. Agent advised he could not refund without a meter reading which he eventually obtained. This is completely irrelevant to the issue. He further advised he couldn’t refund without a manager and ALL of the managers were in a meeting. I used to be a complaint handler for a large company and occasionally this excuse was used there too so please don’t take me for an idiot. He could offer not help at all and put me on hold without advising me he was doing so. On the call listening to the same soul sapping music for 1 hour and 20 minutes before a manager, Anna picked up, took details and again out on hold. Advised she has escalated to CEO office and will call back within 24 hours. 2 hours on phone. As if 18/12/22 - NO response from customer service, NO response from CEO complaints, NO refund. EDF are criminals.”

Helpful Report

Posted 2 years ago

“You have taken an unauthorised payment of £308.01. You tried to take this last month and after lengthy contact with your agents you advised it was an error and wouldn’t happen again. I have contacted your call centre today, first time in hold for 30 mins. Agent advised he was refunding then disconnected me. I have his email contact. He did not attempt to call back. I called again and was on hold for 40 mins. Agent advised he could not refund without a meter reading which he eventually obtained. This is completely irrelevant to the issue. He further advised he couldn’t refund without a manager and ALL of the managers were in a meeting. I used to be a complaint handler for a large company and occasionally this excuse was used there too so please don’t take me for an idiot. He could offer not help at all and put me on hold without advising me he was doing so. On the call listening to the same soul sapping music for 1 hour and 20 minutes before a manager, Anna picked up, took details and again out on hold. Advised she has escalated to CEO office and will call back within 24 hours. 2 hours on phone. As of 16/12/22 no call back as promised and no further contact. This is what I need to happen. 1. Confirmation complaint raised and escalated. 2. I want a timely call back from a senior team manager as promised within 24 hours. 3. I expect adequate compensation for the unauthorised debit, the excruciatingly poor customer service and my time for calls and messaging. 4. Immediate refund for unauthorised debit. I am taking this issue very seriously which is tantamount to theft. Absolutely taken aback by the shockingly poor EDF service. I will continue daily to leave poor reviews, tweets and pursue publicly until a suitable resolution is reached. If no further action I’ll log as fraud with the authorities and pursue legally.”

Helpful Report

Posted 2 years ago

“Omg...where to start! This is the WORST company I have ever had to deal with. It doesn't matter what day you call, or when you call....the staff are rude, clearly hate their jobs, and take it out on the customer. The wait message says there is a long wait, and it's not kidding. Be prepared to sit for 45 minutes, on a good day. The message tells you to be polite to their hard working staff....clearly a lot of irate customers. They make MASSIVE profits, and don't put anything into their customer service, or their cracked and rusted nuclear plants.... a disgrace. Octopus on the other hand..... Brilliant :) A refreshing change, fast pick up, and the staff are friendly and polite. Superb app.”

Helpful Report

Posted 2 years ago

“Very bad service, as I have been charged over £3500 debt. I have been forced to join in this company. Warning me even when I'm poor to pay this in full. Not responding quickly. Keep disconnecting when their are busy. Never listen or respecting the customer service request properly. Transferred from the credit meter to the Pay as you go meter. Very poor customer service. And even when I have topped up. Its still keep disconnected. When I ask them to try to reconnect The Pay as you Go smart meter is completely. It still does not reconnected which this is a very poor service.”

Helpful Report

Posted 2 years ago

“SHOCKING customer service, been holding on the phone for over 2 hours and 30 minutes, and finally the call is dropped after going through 3 different people. I am a business wanting to upgrade to a 3-phase meter and use more electric. Your hold voice says that you are extremely busy and the call may take 30 minutes to answer, WHY? The simple answer, employ more people in this country, EDF makes millions of pounds profit per quarter try giving some customer service”

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Posted 2 years ago

“Wow! What a rude customer service advisor! Absolutely shocking. I had called in to an advisor around 11:25am on Monday 12th December 2022 where I was waiting for around 20 minutes for a very very rude agent to answer the call like she is my enemy. Who then puts me on hold without an explanation and then takes me off after a further 5 minutes and asks for my details still rude and stuck up. Went onto put me on hold again and the call ended. I have not even transitioned to EDF yet but wow absolutely shocking I have never experienced this before in my life.”

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Posted 2 years ago

“I pay money through my bank its not coming off my bill they keep taking it off my debt I've no money to pay my bill now as its come off my debt and not my bill ..£66 coming off my debt not my bill”

Helpful Report

Posted 2 years ago

“Awful service Awful communication Rip off Lies Deceit Terrible”

Helpful Report

Posted 2 years ago

“They are impossible to contact if you have a problem ,the so called online chat is non existent ,if you try to phone is about 45 minutes for an answer if your lucky ..when this energy crisis ends edf can get lost and I will pay another provider who I can actually contact....”

Helpful Report

Posted 2 years ago

EDF Energy is rated 1.2 based on 686 reviews