EDF Energy Reviews

Name: EDF Energy
Rating: 1.17

1.2 Rating 686 Reviews

4 %

of reviewers recommend EDF Energy

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1.2

Based on 686 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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EDF Energy 1 star review on 22nd October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely appalling lack of service after fighting with them for 4 (yes, four) years. They are completely useless”

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Posted 1 year ago

“This really started before EDF. to be fair my problems started before I was an EDF customer. I had a smart meter fitted December 2017 by ToTo energy I started to complain as soon as I realised that my gas bills were over double!! I also realised that my Smart Gas meter did not give a reading to the company. I could not get any support from any one. At the time I was in the awful situation of having both Daughter age 43, and my Husband dying of Cancer!! they died within 2 week's of one another in October 2018 as you can imagine fighting an energy company was not a priority. I was then in shock for a long time, Then Covid arrived and once again I just paid my bills. We went through several suppliers including Bulb and Green energy, (due to firms going bust) before being put with EDF! This was in May 2121 Green Energy did not even have the right meter number. I did complain to green energy about the cost of the gas and they reduced my bill to £63 per month. When I moved to EDF I gave them my readings but they would not accept my gas reading!! I was in contact with them at least a couple of times a week. I explained that the Gas was to high and that I was sure that the meter was faulty. I asked them to INCREASE my DD because I was worried about being in debt. A manager phoned me and gave me a large credit and cancelled all previous bills and told me that when my credit was used up that I would be put on to a sensible DD. This was Nov 2021. In the February 2022 I received a bill for over £1000 and wanting to put my DD up to £901 per month!! I complained and they reduced it to £640 per month I paid one month but as I am a single state pensioner, this was over £200 more than my pension. On my bill it was saying that I use over 69000kw per year gas. The average for a 3 bed detached house with 2 to 3 occupants is 12000kw per year!! I am on my own and hardly use the gas for heating because I use a wood burner that heats the whole house. Oct 22 I managed to get them to change the meters. Neither meter connects to edf, and so they are still sending estimated bills The new gas meter proves that I use about 10000kw per year,but EDF won't accept it. what do I do. Jenny”

Helpful Report

Posted 1 year ago

“Horrible experience for a whole year, useless support, utterly incompetent engineers and online services, even worse service on phone, worst supplier I ever had”

Helpful Report

Posted 1 year ago

“Bill Frequency change. No notification we were being moved from Quarterly to Monthly billing. I still have not received a notification I was informed was in the post. However they were quick to send an email reminder the Bill needs to be paid.”

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Posted 1 year ago

“I have a smart meter and was being charged £48 per month which was calculated on usage 1 year ago and for a single person using minimal appliances typically my kitchen light and pc, i use the oven maybe once a day 3 times a week so as well as the the water heater that's about it, so from that i've gone from paying £48 per month to £204 because i have been underpaying, what's the point of having a smart meter ? Customer service is garbage as well.😡😡”

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Posted 1 year ago

“Absolutely terrible service! I wouldn’t even rate it one star. After a year of numerous calls to sort out a smart meter to be told we have no signal then sending monthly manual readings, subsequent confusing bills, calls being cut off, contradictory information being told different information from customer services each time. The stress caused by EDF led us to leave to Octopus a joy in comparison. Despite numerous complaints not followed up or filed we will be taking this further via the ombudsman but I doubt they can even give a final resolution to out numerous complaints. Do not sign up to EDF if you want an appalling and stressful experience.”

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Posted 1 year ago

“Almost feels like a scam this company. Paid my bill (to begin with overcharged by £130!). Kept getting emails telling me I hadn't paid the bill. When I called to query this and mentioned being overcharged in the first place I was more or less told that was my fault for not supplying the reading(I have a smart meter, isn't that the point of having one of those?) and that I needed to supply a bank statement as 'I might not be telling the truth'. Had to travel an hour there and back to the bank to get a statement to show them the amount that had been taken out on the 31st May. It's surreal. They operate on sheer greed bordering on aggression if you're payment is a day or two late , with threats of further action. Just nasty, soulless, heartless, really need some kind of regulation to stop them behaving like some kind of mafia.”

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Posted 1 year ago

“Excellent customer service and speedy reply to my phone call”

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Posted 1 year ago

“Dreadful service. Do not do what they say they will do. Leave you on the phone for ever. Say they are going to sort the problem out that they have caused then do nothing about it!! Terrible, utterly frustrating company. Utterly awful, dreadful incompetent, useless, inefficient, insincere company.”

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Posted 1 year ago

“I am not impressed with EDF. We lived in a one bed flat and the heating was only on a few hours a day. They wanted on average £300 a month for the bills. I moved out of the property but they are still harrassing me with a final bill of over £650. I called to arrange paying in installments which was agreed but I get threatening letters every month from EDF about taking me to court even though I make the payments. I have called many times to complain about these letters and yet it continues. Today I was on the phone to them and the staff member was so rude I thought maybe it was a scammer. She said the payment installment was cancelled. I told her i did not want it cancelled. She was very aggressive and confrontational on the phone. I have never experienced such nastiness from any organisation before. This company is greedy and corrupt. Avoid using them. The customer service is ridiculous and the prices outrageous. I am sure I was getting charged for not putting on the heating. Horrid company.”

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Posted 1 year ago

“Calling for two hours still nobody answered”

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Posted 1 year ago

“Avoid this company. Because prices dropped, they now want to lure you with a better price starting in July or whenever your contract is to be renewed. EDF locked our small business in London on a very high price energy plan ( because the government was subsiding 40% ), and now where the subsidy was suspended, IDF couldn’t care less, but are only interested to offer us for the future a better price. Until then we bleed, and EDF doesn’t budge. Arrogant company and ruthless.”

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Posted 1 year ago

“I had an empty property in Chester, the new tenant gave the wrong meter readings, so I got an EDF bill for £865.77. The house was empty for 6 weeks and no energy was used. WhenI contacted EDF, they tell me that they cannot change meter readings, even though I had an independent photographed inventory , with photos of each meter”

EDF Energy 1 star review on 18th May 2023

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Posted 1 year ago

“This Energy company is terrible- 0 stars Considering a switch?- pay more and spend less than 1 entire man day having your address made correct”

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Posted 1 year ago

“Had a query I was messaging someone about it, they wouldn't answer my question,they kept saying the same thing over & over, then they ended the conversation, without me getting an answer. How rude to cut you off because they can't or won't answer my query. This is not the first time either had same problem a few years ago & same thing happened.”

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Posted 1 year ago

“Avoid like the plague. Moved into a property supplied by EDF in Dec 2022 and thought that with current energy situation it made sense to stick with the existing supplier. Initially I tried to set up an account online but kept getting an error message so resorted to phoning and the resultant hour on hold. Finally got through to someone who claimed they had set me up an account and direct debit and that I would receive my account number by email. A day goes by and no email with account number arrives. I phone again but stuck in Orwellian loop of being told that without my account number they cannot find my details and request that an account number be sent! Eventually I resort to the dreaded chatbot and again request my account number. Chatbot replies after 3 days with a stock response that the conversation is closed due to 3 days elapsing!! Attempt chatbot again, this time after 2 days I receive a response with the golden ticket of the account number. So it has taken 5 days, 2 chatbot conversations, 2 phone calls and one online form just to get an account number. With my shiny new account number, I am able to download the app and manage my account online. I enter meter readings. 5 days later I get a text saying my meter readings have been accepted, however I look on my online account and they are nowhere to be seen. There is no direct debit set up despite my request for one. I don't receive a bill for 2 months. When I finally do receive a bill, it is charging me a 'deemed' fee based on the price cap with no acknowledgement of any of my meter readings that have been submitted diligently within the timelines EDF request. I don't receive my next bill for another 2 and a half months later; it has now become clear that EDF like to keep an air of mystery around quite when they will charge you and how extortionate it will be. EDF customer service are impossible to get hold of and I have little appetite to face the 3 day silent treatment from the chatbot again. EDF do however phone me up incessantly and persistently trying to enforce a smart meter on me (using misleading language about it being a government requirement). I have declined a smart meter multiple times. After 5 months of overinflated bills, ignored meter readings, a lack of access to customer service, inability for EDF to set up a simple direct debit, repeated harrassment over smart meters I leave EDF for Octopus. I am able to set up my account online, create a direct debit (with a quote of £60 less a month than I was paying with EDF due to them acknowleding my usage) and submit meter readings in the space of 10 minutes - which is more than I was able to achieve with 5 months with EDF! And, even after leaving EDF I get an out of hours phone call from the smart meter team yet again informing me that I 'must' have one fitted, despite no longer even being an EDF customer. It should hardly surprise me that EDF don't even know who is on their customer base as they barely acknowledged my existence even when I was there other than to try and flog me a smart meter. To summarise: sign up for EDF today if you want to be ignored by customer service, enjoy interactions with the world's slowest chatbot, receive aggressive smart meter sales calls at all hours of the day, live in the exciting suspense of not knowing when a bill will come and how much it will be for, and pay bills far higher than your actual usage.”

Helpful Report

Posted 1 year ago

“Total incompetence, left them after 6 months, sent me a final bill of over £800 based on estimated readings apart from the final reading which stated it was "smart read" strange how I have complained that the smart meter has never worked but all of a sudden the final reading xan be read remotely and about 2000 Kwh over the actual reading I have taken, let battle commence! They should be put out of business and kicked out of the UK for good, they have almost pushed me over the edge. Please avoid this scamming company at all costs”

Helpful Report

Posted 1 year ago

“EDF are Crooks I have been with EDF for several years, in that time all that happened was my energy bill for gas and electricity went through the roof at £244/month. As I live by myself and am a low energy user this was intolerable so I looked around and saw Octopus was much cheaper at £142/month. These big energy companies such as EDF are Scum only interested in ripping their customers off. Their website is very confusing and offers little in the way of any real help, lower tariffs for instance. Good Riddance to Bad Rubbish ## Update ## On switching this energy supplier I got an email from them saying I owe them over £500 in debit, even though I paid every month their ripoff rate of £244, avoid these criminals like the plague”

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Posted 1 year ago

“avoid these idiots like the plague”

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Posted 1 year ago

“The worst suplier ever! I have submitted my meter reading 3 weeks ago and they have not issed my bill yet. This is the second month when it happens. Now they inssist to pay 2 months in one without me agreeing for such a thing!”

EDF Energy 1 star review on 15th May 2023

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Posted 1 year ago

EDF Energy is rated 1.2 based on 686 reviews