EDF Energy Reviews

Name: EDF Energy
Rating: 1.17

1.2 Rating 687 Reviews

4 %

of reviewers recommend EDF Energy

Company Reviews

Questions

Metrics

1.2

Based on 687 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1 out of 5

Visit Website

Write Your review

Tell us how EDF Energy made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

EDF Energy 1 star review on 22nd October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful. We inherited them as suppliers in a new house purchase. Possibly the worst company I have ever dealt with. Unable to grasp we owned the house and manage any bills correctly. Do not use!!”

Helpful Report

Posted 4 years ago

“Worst energy.company.ive come across over charged me in.the hundreds over phone half the staff dont know what.to.do.not polite .or guide you on your query stressed me so.much.and I. Already have poor health”

Helpful Report

Posted 4 years ago

“THE WORST COMPANY I HAVE EVER USED..... Four years ago I had just moved into my new house and setup a 'dual fuel tariff' for gas and electric. The gas part was correct but EDF billed me for the wrong electric meter. The meter concerned was actually across the road for which I had no ownership. When my electric bill arrived for the correct meter it was with Swalec NOT EDF. Initially EDF refused to acknowledge they had made the mistake. At the same I offered to pay the gas part of the bill, but EDF refused saying my gas could only be paid after the situation had been corrected. This dragged on for another 14 months whereby my gas bill was unpaid as EDF still refused they'd made a mistake. All the time I was being billed by Swalec who were not really interested but wanted their electric bills paid. Fourteen months on because of EDF I owed £1500 to Swalec. EDF finally admitted their mistake at this point and demanded I pay the full bill of £4500. I complained to the ombudsmen. I was offered £75.00 and a letter of apology from EDF. That was it, way short of the thousands now owed. I tried to take the matter further with a solicitor who painfully told me I had no rights and could not afford any legal challenges. After another year of wrangling with EDF who refused to pay any compensation other than £75 sent the bailiffs in who threatened me on my doorstep with breaking limbs etc for a bill now standing at £6800.00. After an emergency call to the CAB the bailiffs left and I was forced onto a debt management programme which as stated was caused by EDF. You would think that after all this EDF would never make the same mistake again..... boy was I wrong. After phoning a gas meter reading through in July 2020, I thought my actual gas usage was too high. The call handler then informed me my account had been locked and he would look into it. He contacted me by phone a few days later stating he nor anyone else could find any any reason as to why the account was locked, who locked it and how long it had been locked. Presumably they knew I would contact the ombudsman again because another call a few days after was with a different call handler and guess what, they offered me £75.00 and an apology. The reason being.... my overall debt had increased by £355.00 because they had been billing me incorrectly (AGAIN!!!!!!!!!!) because my account had been locked by EDF. As of today I'm still waiting for a senior EDF manager to contact me. I have demanded they reduce the debt by £355.00 i.e. the increase they created. So far they have refused. Please read this review a few times and let it sink in what EDF are as a company. Ask yourself if you would ever want to be put in the position I'm in twice in four years and owing thousands because of EDF. EDF are useless, unprofessional, unhelpful, will not take responsibility for their mistakes and should be avoided at all costs. Trust me, its worth paying more with a different company than having to suffer everything EDF has done to myself and my family. My children have gone without for pretty much everything because of EDF. You have been warned....... P.S. 0 out of 5 would have been given if allowed, 1 is way too generous.”

Helpful Report

Posted 4 years ago

“This company are so arrogant - treating their customers like rubbish during a crisis - well you can stick you bill up you know what. I will never use them again”

Helpful Report

Posted 4 years ago

“Hi Fact is that EDF has given me a faulty gas meter and have done nothing to remedy the situation for over 2 years. So the Ombudsman's award of £50 is paltry. Also EDF have made several appointments to check the electricity meter which showed I owed them over £600 for an empty property and then cancelled them. They expected me to spend 3 hours waiting in a cold property for an engineer to call but the engineer cannot ring me 30 minutes before hand. The Ombudsman thinks their action is OK. I am copying and pasting the Energy Ombudsman's decision against EDF Energy: 'Conclusion After reviewing your complaint, whilst I am satisfied that the billing of your account (based on the current evidence to hand) is valid, I do acknowledge that you have experienced a poor level of customer service as the company has failed to respond or provide you with assistance in regards to your gas meter concerns. I appreciate your request for a financial award based on the time and trouble the matters have caused you. However, Ombudsman Services do not base awards on the number of hours which a complainant has spent dealing with a complaint. There are a number of reasons for this. It is not possible for me to determine the number of hours invested in a complaint – or which of those hours it was necessary to invest. Nor is it reasonable for me to differentiate between complainants based on how they value their time. Accordingly, our office make an approximate assessment of the time and trouble experienced by a complainant caused by the shortfalls of the participating company. Where we see fit, we can propose an award to acknowledge this. After reviewing your complaint, I will require the company to apply a £50 credit to your account EDF account as a gesture of goodwill. This is because I consider this goodwill award to be proportionate to acknowledge your experience with the company and the poor customer service provided. I am satisfied that the supporting evidence highlights that the company has not provided you with the appropriate level of care whilst handling your gas meter concerns, which I would have expected. I acknowledge the frustration which EDF’s failure to respond or provide assistance may have caused you. Lastly, I will require the company to provide you with a written apology to acknowledge the inconvenience and shortfalls in customer service, which I identified. Outcome: Upheld Remedy 1 Remedy: Action Comment: • contact you to discuss and diagnose any potential issue affecting your gas meter Remedy 2 Remedy: Action Comment: • provide you with a written apology to acknowledge the inconvenience and shortfalls in customer service Remedy 3 Remedy: Goodwill Value £: 50.00 Comment: • apply a £50 credit to your EDF account as a gesture of goodwill Decided by Paul Darlington (os-investigative-officer) on 22 Aug 2019 at 11:38 You can download this decision as a PDF letter here'”

Helpful Report

Posted 5 years ago

“Great transition and excellent customer service.”

Helpful Report

Posted 5 years ago

“Reduced by direct debit as per my monthly consumption.”

Helpful Report

Posted 5 years ago

“The online chat system is brilliant. It really makes solving any issues so easy as you can do it in your own time.”

Helpful Report

Posted 5 years ago

“Having used previous energy suppliers we switched to EDF a couple of years ago and have found their service to be so friendly and competitive that we have aga just signed up for another fixed price promise until 2021. Their app is easy to use, giving opportunities to submit readings and see all bill history etc. And their online chat service is very efficient.”

Helpful Report

Posted 5 years ago

“Terrible service, they estimate bills and you’ll get a £600 energy bill for no reason, unless you chase it up and then they’ll tell you it was actually £80.... stay away, use literally any other provider”

Helpful Report

Posted 6 years ago

“Saving on average £25 a year by swapping to EDF blue cap fixed for 12 months electric prepayment key”

Helpful Report

Posted 6 years ago

“good service. made my switch over easier”

Helpful Report

Posted 6 years ago

“Great service quick simple with low average prices for gas n electric.”

Helpful Report

Posted 6 years ago

“Terrible customer service, overpriced and impossible to leave. I was undercharged for a year, they billed me wrong and then they wanted the entire amount paid, despite being at fault. I could not leave until I paid it off. I then tried to switch suppliers but EDF refused as within the few days of switching, I had obviously spent 8 quid which was unbilled but they regarded it as 'debt', so they make it impossible to switch. I have now managed it and my bills are quarter what they charged me. The word scum would be too polite for this company”

Helpful Report

Posted 6 years ago

“They simply don't have joined up IT or CRM (customer relationship management) systems. Their migration process when moving house is amateur compounded by poor communication skills within some of their call centre agents. Their first time round pricing is attractive until, without letting you, the customer, know the rates hike up markedly. Overall un unprofessional company already at or near the bottom of published comparison charts or reports”

Helpful Report

Posted 6 years ago

EDF Energy is rated 1.2 based on 687 reviews