“The customer service at the EE shop in Festival Place Basingstoke is appauling. The assistant by name Ursula, gave the wrong Imei number for my phone and sent it to the repair center on the 14th of September. After several phone calls to the shop to find out about the progress I found on the repair site that the case was closed! which was surprising as I did not receive any text or email regarding this. When I went in to the store, this time, the Deputy Manager, Blake took the case and said, he will send it with the correct imei number and I will have the phone back in two weeks time!! after 15 days, no news. When we went into the shop to find out, this time the person, seemed absolutely disinterested in our matter and said, you will get a text. I cant do anything!! Now we received a bill for £265.78 to replace a part!! I was told by Apple that since its under the two years EU warranty, EE will be able to help. The repair center person was so rude. when I asked him to explain the fault, he kept saying there is a crack on the screen- which Apple had checked and said that the crack has nothing to do with the problem- he flatly refused to explain anything to me- but kept badgering for me to pay up. All I asked him was to explain the fault- he kept saying he wont!! I have been with out a phone for the last 1 month. EE has shown no concern or commitment to me as a customer of 15 years!!! Time to say good bye to the worst provider Ever in the history of Network and Broadband.
Shame on you EE.”
“Absolute con artists. Very unhelpful staff and just an awful company in general. Please please take your money elsewhere and save yourself stress and being left without a phone for months if it develops a problem (in my case they sell it without an IMEI number on the inside, and water damage for a waterproof phone) Left paying a contract for £44 a month that we cannot use. No update on anything, spent about £30 at least and easily 5-10 hours on hold and contacting them for an update.”
“every month , when i try to top up by either credit card or debit card , they wont put the charge through . i checked with the bank and they say the problem ISNT their end . its EE
So what gives.....? i phoned customer unservice several times to no avail......”
“I was sold a phone in an EE shop as waterproof and subsequently found out it was not when I looked up its specifications on the web. Very disappointed and the sales assistant said he had worked there for 5 years. How incompetent!”
“I was experiencing some problems with my EE pay as you go pack, so I called up and was passed straight on to the relevant person. I was later quickly passed on to some one more capable of helping me. This pass over was quick and easy. My problem was resolved really quickly and stress free. Also I really liked how they explained what was happening and what they were doing as it made me feel more secure. They gave me a full refund apologised and were just overall very polite. I was so happy and would definitely recommend! Thank you EE! XX”
“PHONE MISSELLING SCANDAL- When my son went to buy a phone from their partner CPW, EE carried out a credit search and issued him a phone with no contract details. I later realised that they have charged the phone to my EE account and not my son. Complained about the mis-selling practice and seem to be getting nowhere. They seem to be sending me on a merry-go-round with no resolution. Complain about phone signal dropping halfwat through the call did not resolve anything. IT IS BEST TO AVOID THIS COMPANY. THIS COMPANY SHOULD BE BARRED FROM TRADING IN THE UK.”
“Everything. Ironically EE claim to offer the best signal reception across the UK (certainty not the case). In store wise, customer service is atrocious, forever understaffed and the staff themselves can barely function on their own which is most of the time. To top it all off they tell you to ring in to book an appointment on their store landline phone. Well I wouldn't bother I rang 8 times within two hours and no answer...”
“Cant get a decent phone signal. - not everyone is interested in 4g as i use my phone as a phone and would expect to get a signal so i can do. At least 80% of time i lose signal mid call which is a total waste of time and frustrating if call is important”
“Only 1 star because there inst a minus 100 option, Ordered ee standard broadband about 6 weeks ago took 3 wks for them to install it on the 29 july 2016 its now 21st of august 2016 and although they took the first payment £57 on the 18th july 2016 i still have poor connection if any at all promised speed around 8mbps - 12mbps max 17mbps actually getting 0.5mbps - 2.6mbps max, i cant play a 2min facebook video takes a decade to even load youtube, when it does load bufferface! As mr kevin bacon would call is about all the service you get. Numerous phone calls to customer service and told fault on line issue and then its was router isssue then line issue booked day off work for initial install they turnred up at 5:30pm waste of a day off arranged for someone to be at my property for them to fix issue still not resolved!, i was told on numerous occations i would be callled back and left hagging for hours still no call back, ohh but they took a whooping whole £9 off my next bill a good will gesture (more of an insult to my inteligence) although i havent had any service so far and have already forked out £57 for my headache, i will say they are pleasent enough to talk too on the phone full of reassuring words and promises, but enough hot air now EE!!! you had your time and my patiance and havent come through on anything you promised, i called to cancel today and was told call back tommorow so i cant wait untill tommorow when i can finally put this bad experience to bed, next time ee dont tell your customer what you can do, SHOW THEM!!!!!!”
“Well . I have been with EE since 2 years and I have got 2 contracts . One of them finshed last month so I called and I gave a month notice thats I am leaving coz the poor costumer service so the guy who answered said your contract finsh 21 of Aug. I called yesterday to get the pac word to take my number to the new provider and the new guy said you need to give a notice .and I said well I did give it last month. And he said nothing here in the system. I have to wait now another month and pay another bill”
“My family and I had three mobile phone contracts with EE, we now have just the one and when it’s over that will be me free from this shower of lies and deception, do not signed any contracts in this company’s shops, you will not get a cooling off period on contracts signed in store, so if you make the wrong choice or like me are sold something you don’t want or need your stuck with it for 24 months.
I cannot be free of this company quick enough, odd having been an Orange customer for 10 plus years.”
“Called into Halesowen shop today to sort out a network problem on my PAYG phone.
The young lady who helped could not have been more helpful, 5 star service, thank you.”
“they have no customer service
they give you no help whatsoever yet they extort money out of you for non working phones each month
their solution to everything is "turn it off and on again"
their so called fast broadband is super slow and constantly buffers
no english call centres
they don't care about their customers and fob them off with lies and excuses
they should be shutdown”
“This network has caused my partner nothing but problems! Last year on holiday his phone was completely cut of so couldn't receive anything or send anything after speaking to a advisor we were told that to turn roaming on we would have to pay £300! Absolutley scans less! Now after 2 years of putting up with terrible service no use of the phone when out of the country and countless huge bills his contract finished last month and they then blocked the phone!!! After his contract had been cleared!!!! Unbelievable! We have now been trying to resolve this issue for hours, i would not recommend this network provider to anyone!”
“After a lot of problems with ee, and a lot of mis communications which has led me to being signed off work with stress. You have an outstanding member in your customer services team - mark. Who has helped me substantially and made me feel much better. He is a credit to ee. Emily”
“Changing contracts and transferring two phone numbers from T-Mobile to EE took them 3 weeks. Phones are not working, there is no communication, information, help or whatsoever. How mobile company can be so unprofessional? Such a basic things takes them ages and there is any will to get it sorted. Please avoid!!!!!!!”
“I bought contact from ee one year ago ee service is really bad in my area can't make phone call can't received phone call at home have get out from home did contact to customers services but no response and now increased monthly fee with out any notice”
