“Only 1 star because there inst a minus 100 option, Ordered ee standard broadband about 6 weeks ago took 3 wks for them to install it on the 29 july 2016 its now 21st of august 2016 and although they took the first payment £57 on the 18th july 2016 i still have poor connection if any at all promised speed around 8mbps - 12mbps max 17mbps actually getting 0.5mbps - 2.6mbps max, i cant play a 2min facebook video takes a decade to even load youtube, when it does load bufferface! As mr kevin bacon would call is about all the service you get. Numerous phone calls to customer service and told fault on line issue and then its was router isssue then line issue booked day off work for initial install they turnred up at 5:30pm waste of a day off arranged for someone to be at my property for them to fix issue still not resolved!, i was told on numerous occations i would be callled back and left hagging for hours still no call back, ohh but they took a whooping whole £9 off my next bill a good will gesture (more of an insult to my inteligence) although i havent had any service so far and have already forked out £57 for my headache, i will say they are pleasent enough to talk too on the phone full of reassuring words and promises, but enough hot air now EE!!! you had your time and my patiance and havent come through on anything you promised, i called to cancel today and was told call back tommorow so i cant wait untill tommorow when i can finally put this bad experience to bed, next time ee dont tell your customer what you can do, SHOW THEM!!!!!!”
“Well . I have been with EE since 2 years and I have got 2 contracts . One of them finshed last month so I called and I gave a month notice thats I am leaving coz the poor costumer service so the guy who answered said your contract finsh 21 of Aug. I called yesterday to get the pac word to take my number to the new provider and the new guy said you need to give a notice .and I said well I did give it last month. And he said nothing here in the system. I have to wait now another month and pay another bill”
“My family and I had three mobile phone contracts with EE, we now have just the one and when it’s over that will be me free from this shower of lies and deception, do not signed any contracts in this company’s shops, you will not get a cooling off period on contracts signed in store, so if you make the wrong choice or like me are sold something you don’t want or need your stuck with it for 24 months.
I cannot be free of this company quick enough, odd having been an Orange customer for 10 plus years.”
“Called into Halesowen shop today to sort out a network problem on my PAYG phone.
The young lady who helped could not have been more helpful, 5 star service, thank you.”
“they have no customer service
they give you no help whatsoever yet they extort money out of you for non working phones each month
their solution to everything is "turn it off and on again"
their so called fast broadband is super slow and constantly buffers
no english call centres
they don't care about their customers and fob them off with lies and excuses
they should be shutdown”
“This network has caused my partner nothing but problems! Last year on holiday his phone was completely cut of so couldn't receive anything or send anything after speaking to a advisor we were told that to turn roaming on we would have to pay £300! Absolutley scans less! Now after 2 years of putting up with terrible service no use of the phone when out of the country and countless huge bills his contract finished last month and they then blocked the phone!!! After his contract had been cleared!!!! Unbelievable! We have now been trying to resolve this issue for hours, i would not recommend this network provider to anyone!”
“After a lot of problems with ee, and a lot of mis communications which has led me to being signed off work with stress. You have an outstanding member in your customer services team - mark. Who has helped me substantially and made me feel much better. He is a credit to ee. Emily”
“Changing contracts and transferring two phone numbers from T-Mobile to EE took them 3 weeks. Phones are not working, there is no communication, information, help or whatsoever. How mobile company can be so unprofessional? Such a basic things takes them ages and there is any will to get it sorted. Please avoid!!!!!!!”
“I bought contact from ee one year ago ee service is really bad in my area can't make phone call can't received phone call at home have get out from home did contact to customers services but no response and now increased monthly fee with out any notice”
“I tried to sign up to a 12 month mobile deal with EE, however after spending ages filling in the info I was declined for no apparent reason, despite having lived at the same address for 26 years and having good credit and all my details matching up. No problem though, as they declined my business I went with a competitor network.
However, depite EE turning down my application EE continued to run security checks on my bank account and took £2 out of my account which was supposed to have been refunded in days but over a week later still wasnt.
I also received email confirmation thanking me to signing up with EE despite the fact that I hadnt sucessfully signed up so had to ring up their customer service number to check it had not gone though (25p+your normal rate per min unless youre on EE and ring a specific number and obviusly I was not on EE since they declined my application).
The agent confirmed my order had not gone through.
However, the £2 was never refunded, I went in store and they told me to ring up. I was reluctant to spent 25+p per min on what I suspected would be at least a 15 min on hold phonecall as it would cost more to get the £2 back than it was worth. I therefore went to file a complaint uising the form online...but wait! After you fill int he complaint form and hit submit the site just brings to you a blank page Every.Single.Time without fail. So it's coded to NOT allow you to actually submit your complaint. I bet they will soon be boasting about how they get zero complaints on their site....because customers are prevented from submitting them.
Can't get into 'live chat' to speak to someone online because you have to already have an EE account, which I have never had and now never wish to have.
So I thought well I'll try via their ceo email since they have no customer service email I found it posted online.......no response.Emailed 4 times.
Tried their twitter 'help team' I sent them well over 20 tweets at different times of the day over a week, one after the other to try and bring attention to the fact that my issue was not resolved. Could not pm them as they have to 'follow' you. They continued tweeting back to answer praise from other users who had posted to them way after I had but ignored me...EVERY.Single.Time.
So, I never did get my £2 back, and chances are they will continue to try to charge me for a contract that I don't have. It's already cost me a fortune in phonecalls to make sure they hadnt put my order through anyway, their communication and actions were misleading and left me confused as to whether or not it was active, and as I understand it I was definitely declined upon application, it was right there in front of me, and I was never sent the sim card for the plan. So there is absolutely NO reason to take money out of my account for an unsucessful order for a service that I am not getting and was rejected on their end.
Just think, if 10,000 customers place online orders over a few days, EE takes £2 from every single one of those and 'forgets' or 'fails' to refund the £2. They could make a profit just doing that alone. And you can't complain about it because they make sure the complaint form does not work, and if you want to phone up to complain you need to pay between 25-50p per minute plus.
Also, beware of this 6 month 'free' sky sports package, which will continue charging you after the 6 months without warning or notice even if you do not use it and have never asked for it. Disgraceful company with shady practices. I strongly urge you to consider all this before signing up with them because, should you run into a problem, even if by no fault of your own, chances are it's not going to be easily or promptly resolved by them and could well cost you a small fortune.”
“Terrible customer service. Operator took my name wrong and because of that the delivery driver (which is terrible too) took the parcel back. Is the third time I try to get my phone which was paid fully in advance. Went to the store after contacted customer service this morning and was informed I could pop in any EE shop and get my phone which was not possible. Called customer service again and was told I would have to wait until they delivery the phone back to them in order to upgrade my account again and then be able to get my phone in a store or cancel the contract and have my money back, if that happens.
Just very disappointed and I hope that companies like that, that is just concern in take our money away failed and have no more customers to steal from!”
“EE the worst network provider in the UK. Taking money with out the consent of the users. I used to have a contract with EE , I was completely fed up of asking a refund that was doubled my bill every months and never got any refund until my contract finish. I joined Vodafone and I saw a big difference between these two network providers. I would never ever recommend anyone even if they say free.”
“I called today to cancel my contact contract and spoke to a gentleman called Steve from the Newcastle.
Not only need did he save me a huge amount of money compared to in store, he also reminded me another contract was due for upgrade and now my sister had gone from a 15.99 sim only contract to an Apple 5S for just 14.99 a month and is able to share my unlimited texts minutes and 4gb of data (I use a lot of wifi)
I can also limit the amount of data she uses so see can't go over.
I could not be happier with Steves service. He even called 4 hours later as I had to discuss with my parter and mum. He couldn't have been more helpful or cheerful if he tried.
He has saved you from losing a customer!!
I hope Steve from Newcastle gets recognised for his phone calls today.
Best wishes
Lucy”
“I joined EE five days ago and I have already had two issues which in such a short space of time is ridiculous! When joining I gave in a PAC code an was told my old number would transfer within 24 hours, I have just rang up 5 days down the line to be told there is no record of any PAC number! Trying to access my account on my EE is also painful when the app itself is useless and won't even open. I'm already dreading the next 24 months with this network an can definitely see myself buying out not far down the line if things continue as they are”
“The store in Weston Super Mare is by far, the most welcoming and successful place I have been served before. The staff are informative and show extreme dedication to their work, I took out a contract easily and they were helpful with any questions I had too. I have seen many bad reviews of EE stores elsewhere, proving the staff clearly do not have the same work ethic as these here in Weston. Great service 5/5 !”
“Crap crap crapCant download a free movie from sky ment to take five mins and it takes two days get bt people me mum with them and they are quick Got two contracts with crap internet plus an house phone and broadband which does not work on with of my phones i pay £52 a week for contracfs and £20 for house phone and broadband which aint worth a penny crap crap crap”
“Can't wait for my contract to expire. Trying to post this review while my so called "fibre optic" internet connection has been down for days now. Been waiting for a EE customer representative to pick up my call for the last hour.”
“i have been with t mobile for over twenty years and never complained but since changing to ee i think its the worse company ever in march they took 300 out of my bank account i nearly died when seeing it. when ringing customer service for advice I was told it was right and that I will have to pay it. I couldnt prove my case as my phone refreshes its self after ten calls or 10 messages. when explaining how could i have gone over as when receiving my phone on contract i was told it was capped so couldnt go over. with this response they told me i was wrongly advised. due to trying to defend my case I decided not to pay this bill until it was fully investigated. Through this i and my husband who has renal failure was cut off. After ringing customer services I was yet again given a negative response to pay the money or it will go to the collection department even though i tried to explain that my husbands contract was different but in my name and with them and he needs his phone for emergency responses they said as it was in my name i could have it on until i paid so much of the bill off with this i told them to forget the contract though they said it had now gone into the collectors department and until i paid they would not cancel my contract nor my husbands which was totally different, though they would however take 100 for being a good customer though if i didnt accept this agreement the case and contracts would continue. In fight I have managed to get my husbands cancelled and now awaiting for mine to be cancelled which is soon. My last phone call was about them enticing me to stay with ee when stating i want full refund of this bill for not only was it wrong but also I have been with them for over 20 years and never in debt they disagreed though sent me a heart warming apology I now have to pay the bill so I can end this situation Do not go with ee”
