“40 minutes waiting for a call to be answered by them ,then charged to have my phone unlocked because I changed my provider.been with them for years.that is really bad customer service.will not go back to them ever again.”
“Stay away from EE
Back in 2012 EE sold me 2 unwanted mobile contracts or in other words they scammed me. When i realized i had been scammed i stopped paying the monthly contracts with only £120 left to pay. I did try to explain to EE but they got mad at me, asked me why i didn't tell them earlier and hanged up on me a couple of times and sent debt collectors on me who have been harassing me to this very day at year 2020, imagine that. Back then i was young, lacked an understanding of the system and EE exploited that. You can be a scum and exploit people but eventually karma will come your way.
After contacting EE this September and explaining my situation they remain uncooperative and even had the nerve to tell me to speak to the debt collectors they sold the debt to in the first place.”
“I have been with EE for over 5years and have been absolutely disgusted with them over the last few weeks I called to cancel my contract knowing full well there would be a bit cancellation cost due to having nearly a year left on contract. I called up last Tuesday and was told it would be £418 to cancel which I was happy to pay as this includes an apple pen add on I bought. I called back to confirm this and was told I had a tablet contract which would cost an extra £134 to cancel. This was not discussed on my earlier phone call and when I asked to speak with a manager to explain that I hadnt intended to take a tablet at the time of my contract in store however this was given to me as a 'free gift' so I didn't think it was fair that I had to pay for a tablet I had never even used and was still packaged in the box. After a whole week of waiting for someone to call me back regarding my complaint I still hadn't hear anything. So today I have called back and been rudely told that I have to pay or they won't cancel my account. I have just paid £544 to cancel and another bill of £84 will be taken at the end of November. Absolute rip off company and would advise to avoid at all costs. A few years ago I was also being charged for a tablet I never even had or knew about for nearly 2 years and was only offered 6 months refund and no apology. Nothing but issues for the get go, I'm just happy I am finally done with EE even at a cost of over £600 in total.”
“EE Home Broadband. Speed is awful (~500kb/s on a GOOD day). Most of the time the router is disconnected with a flashing yellow light, if I want to go online I have to keep resetting until it connects, and even then it doesn't last long. I have no idea what I'm paying for. It really is terrifying to have my only lifeline cut off during a world ending pandemic. I have to use the hotspot on my 02 phone most of the time. In 2020.
AVOID EE!! Even if it means paying a bit more for another service, at least you'll actually get service, which is more than can be said for EE. Absolutely criminal, I don't understand how they're allowed to operate like this.”
“EE Home Broadband. Speed is awful (~500kb/s on a GOOD day). Most of the time the router is disconnected with a flashing yellow light, if I want to go online I have to keep resetting until it connects, and even then it doesn't last long. I have no idea what I'm paying for. It really is terrifying to have my only lifeline cut off during a world ending pandemic. I have to use the hotspot on my 02 phone most of the time. In 2020.
AVOID EE!! Even if it means paying a bit more for another service, at least you'll actually get service, which is more than can be said for EE. Absolutely criminal, I don't understand how they're allowed to operate like this.”
“Really bad customer service!
I was misled when I upgraded my contract. i called customer service 5 times and every time got a different answer to my problem.
I was promise Beats headset see the picture below. Never receive anything
This service is a joke!”
“I have no internet and haven’t for weeks now. Just after I moved to a different phone network. Coincidental I don’t think.
I’m running on around 9mbps. Meant to be 40s. Crooks. I’m now cancelling my broadband. You will lose every customer in time as your completely useless. Trades description comes to mind. Ripped me off for too long now. 😡”
“As a new business customer i would recommend NOT to join EE, they have caused serious mental stress in their poor processes and customer support. It took ages to get my account transferred to a business account and then they did not setup my Direct Debit as per the forms i completed. Then months later I am due to have a telephone interview and my phone is not connecting, it turns out i was cut off as no payment was made again due to the failure of EE. I had to contact EE several times and write complaints and the matter was poorly dealt with adding to my anxiety and stress. Their simple answer to a Customer of 18 years is sorry we can send you a PUK code.
PLEASE DO NOT JOIN EE CUSTOMER CARE IS TERRIBLE”
“Painfully poor customer service from EE. Took out two contracts just over two weeks ago and unfortunately my wife’s phone still hasn’t been activated. 4 hours on the phone two then over 3 different calls, first call I was assured it would become active on Monday (This was a Friday) and when nothing happened by the Tuesday, called back to be told that the first adviser hadn’t realised an error and that they had corrected the issue but service would not be live for another week. Following Tuesday, still no service so another call only to be told again that the previous call handler hadn’t activated part of the profile. After a very calm and again being told they are unsure how long it would be I requested to cancel the service only to be persuaded to talk to a manager who would call back between 3:30pm - 6pm.
You literally can’t be bothered to call me can you EE. Currently you are set to loose one contract, if you do not respond to this post or call me by tomorrow lunch time I will cancel both contracts. Lazy, incompetent and not fit to provide service.
**AVOID THIS SERVICE PROVIDER**”
“For 6 months I have been chasing for compensation on calls & emails. False promises and rubbish service and management. Absolutely disgusted in the eay they have been treating all over U.K”
“went into the store in edinburgh the Gyle for a new phone charger and the guys were so friendly and gave me a free usb as they had some spare - great customer service”
“What a bunch of crooks! Refused to provide a NUC over the phone, but on-line process didn't work either. Couldn't have cared less. Also watch out for rubbish carrier quality when roaming with a data only SIM. Fortunately out of contract so we've moved to a professional provider. Again left us high and dry - couldn't have cared less. EE is a not very funny joke - avoid like the plague.”
“Terrible service from EE. Got a new phone in July and in September reported issues with the phone. They want to repair under warranty but I cannot do without phone for two weeks as need for my job. Terrible customer service as I have to stay locked into their contract with the dodgy phone for the next two years. Surely they are breaching the law by selling a service to me that does not work properly. I am bound by contract otherwise would have left them. Also I am with them a long time and this is the service I get.”
“NEVER Get EE Broadband
Liars and cheats. Don’t even bother.
They throttled our home broadband service randomly, so our TV or internet radio would suddenly go dead for anywhere from minutes to hours. Then it would come back suddenly and be at full strength. We kept track of the massive internet speed fluctuations (with Ookla) and sent them out test results. Their response was that we had used a lot of data, so there wasn’t a problem. We tried reporting them to Ofcom, but they know this game and gave the response that they pinged our router regularly and the speeds were fine. Obviously they only pinged us when the service was s working.”
“Please put me back on to orange, ever since then topping up has been an hour long hassle, wrestling with a machine clearly not fit for purpose then being shunted across to be on hold for at least 20 minutes, more usually forty, then having to argue with an idiot asking for personal information and is completely clueless as to why the machine isn't working.
And this has happened all three times I have tried to top up since orange ended. Remember when topping up meant ringing 450, waiting four seconds then putting in the last four digits of your debit card and it actually worked? Whole thing took less than 30 seconds.”
“Please put me back on to orange, ever since I been cruelly torn from this moderately decent company to EE topping up has become an hour long hassle, wrestling with a machine clearly not fit for purpose then being shunted across to be on hold for at least 20 minutes, more usually forty, then having to argue with an idiot asking for personal information and is completely clueless as to why the machine isn't working.
And this has happened all three times I have tried to top up since orange ended. Remember when topping up meant ringing 450, waiting four seconds then putting in the last four digits of your debit card and it actually worked? Whole thing took less than 30 seconds.”
“ee now restricts you line after on the 32nd day. 7 days after your bill is produced. they have had their credit rating reduced and must pass that on to customers, but try telling the customer it's their rating and their at fault. I think ee might be a business needing a govt bailout.”
“Has left me without local phone calls in Turkey. Bought 120 min package to last until Oct. 28th. I’ve done this before. Arrived 1st Oct, 5 brief calls to local taxi drivers. Now I’m marooned and can’t call a taxi! Can’t even call to complain, and complaints online won’t bring up online chat, only email complaint form. Have filled in two, but no response. Poor service!”
