“We are abroad ande ee customer service representative Jason employee number 00642qy was extremely helpful, and we couldn't be happier with his service! Thank you Jason you have helped to make our holiday phone problem fee!”
“I had made a mistake and bought a pay as you go SIM card with the wrong plan for me. They were extremely helpful and really nice and sorted the problem out instantly!”
“EE is the most excellent service and the best I have ever had. They are cost effective and give a super service. I live in a small village where I was having an awful time with my last company. My granddaughter suggested EE and I have never looked back. I pay £21 for the first year and then £28 a month. Included in this is unlimited up and download,(which is very important to me being a web designer ), HD movies, a never cuts off service, a phone line and free weekend calls. Super call centre.”
“I want to say a big thank you to Matthew who helped me to change my account details on the phone. He was very helpful, made the process very straight forward and was very pleasant to talk to!”
“Have been a customer (mobile phone) for around 4 years and at almost every stage throughout, EE have had far better coverage and speed than any other network in the south of England. I've not yet had any issues when upgrading and so far their customer service has been spot on for any issues I have run into.
My main reason for leaving this review is that I've just signed up for EE internet to take over from my current subscriber (sky). I have been kept very up to date with emails throughout the ordering process and the deal I have obtained I swear cannot be beat - £100 gift card, an extra 5GB of data for mobile and inclusive phone for just a little more than I was paying Sky (£32 a month for EE).
I ended up taking this out after looking for a phone for my other half; we went into our Lymington EE store and spoke with Sam. He made us feel very welcome and we did not at any stage feel pressured to take any offer at all, unlike my experiences just about everywhere else. He asked about our broadband provider and gave me plenty of options. Suffice to say, we left with my other half on a new monthly contract and looking forward to some faster internet. I was told services would be active on the 21st Aug and sure enough, up and running immediately...
Quality and speed wise, I am incredibly impressed - I am getting far above their minimum guaranteed speed which makes my old Sky connection look like a dial up! The only internet downtime I had was solely the fault of Sky a few days before the change.
I'm an infosec researcher by trade and was excited to see what EE had to offer. The provided router has so far surpassed all expectations. I am pleased to see they have opted with a much stronger approach to default passwords; I won't be bruteforcing those at all (they seem to use 3 randomly chosen words separated by a hyphen). Unlike Sky, I have a Gigabyte LAN connection available and the router does offer a 5Ghz AP too. I've spent the day comparing the signal strength between the SkyHub2 and EE's Brightbox and EE wins hands down - the coverage really is brilliant for ISP equipment. I have plenty more tests to do and will update this review accordingly but I don't expect much to change. On a side note and very important to me; EE were happy to provide me with my broadband username and password to use with my own equipment unlike Sky - I don't know what other ISP's are like in this respect but getting these out of Sky was next to impossible.”
“Alex sold me a tablet and set it up as a phone, he was the most helpful shop assistant I have met in years and nothing was too much for him even though the shop was really busy. It really made my day!”
“Excellent customer service always, EE have traditional customer service and ensure the customer is happy. They call back to ensure all is as it should be and never fail to be polite and helpful. All members of staff across the board have been exemplary.”
“I found my late wife's mobile phone recently,she died in 2014.
There was a sticker on back of phone where I had recorded the amount still in her account.
So I thought I would check whether it was still available,knowing the account was probably cancelled.
Low and behold! EE have refunded me this 'lost' amount! I am so grateful to you, I have been a customer of EE for years and remain so,no complaints”
“EE recently handled a call from me about my phone service and handset. I can't tell you how refreshing a call it was. When I came off the phone I actually felt like I just had to tell someone what a great experience I had just had in the role of customer. I work in hospitality and the service I received from EE was exactly what I wold be training my staff to aspire to. The whole call was not just efficient and professional but also Polite and sincere which is very rare these days. I have had another call since then and it even bested the first! In no way was I made to feel like just another number infact the staff took the time in both instances to be personal, and went above and beyond to ensure that I was pleased with the outcome of the call. A small comment I made about the signal not being great in my locality, at the beginning of the call had been passed on to another member of staff who then went and spoke on my behalf to the technical team, relayed the information to me, gave me a credit on my account for the inconvenience and consoled with me over the loss of a loved one... none of which was the point of my call. I came off the phone feeling lifted! Not the norm in these times! well done EE”
“Spoke to deborah today regarding a new contract I wished to have. She was very professional and dealt with my situation quickly and efficiently although my situation wasn't straight forward.”
