“The customer service from this company is absolutely fantastic. I have only ever had a fabulous experience. They always have plenty of time to spend with you and are always so helpful. Highly recommend them.”
“I went with my partner today to the birstall ee store at junction 27 we were served by a gentleman called Bilal. We would just like to say he is new to the company in his first week and he was brilliant. Took the time required. Very polite professional and certainly went over and above in customer care. Thankyou and I hope he gets recognised and rewarded for our comments”
“Customer services for my sim only mobile contract, using data while abroad. I made an error working my way through an online menu, and managed to switch off data roaming. I ended up making several calls to customer services (we crossed national borders on our travels) and on every occasion, they were helpful, polite, genuinely interested in solving the problem, and made me feel valued as a customer and as an individual. I genuinely wish all customer services were as good as this.”
“5 stars due to Danielle Trentham.
As a first time young customer on ee my first experience buying a contract wasnt very pleasant. On Saturday i brought a contract for Samsung s10e and was very happy. However when i turned on the phone it started to burn up after 2 minutes, to the point it would burn my hand to touch. I left it for a day incase it was the summer heat, but the same happened the next day. So on Tuesday (4 days after buying the contract) I went back to the store. After explaining their only solution was to give me a new phone. Seeing as i didnt want a new on due to reading other s10es had done the same i demanded a contract cancellation as the phone was unsafe and I had a 7 day cooling off period. Their answer, no we don't do that. Even though I had the ee's websites info on cooling off they said i can only cancel due to signal problems, which was a lie as I can called customer service that morning to check if cancellation was possible before going to the store.
Apparently to stores a health and safety hazard is less important to them than signal (ridiculous).
Anyway this is where Danielle became my guardian angel. I knew the staff in store couldnt be bothered with me and as I look so young they clearly thought i knew nothing I called CS AGAIN. Danielle ensured me by eu law they have to cancel if I ask as the phone is unsafe. She gave me her email so she could call me for when i return to the store to speak to the manager, if they still refused. Which of course they did, this time i returned with my father as the store didnt want to give me a time of day. After refusing AGAIN with a note on my record saying they need to cancel (which the staff were reluctant to check by the way) I gave Danielle an email and 2 minutes later she called me, she waited on the phone with me for 20 minutes while the staff hid in the back and refused to come deal with it. She then spoke to the store manager and after 5 minutes of him moaning she got him to cancel the contract on the spot.
She went above and beyond to ensure i got what i needed, she was amazing and spend most of her work afternoon helping me, without her id still have a contract with a dangerous phone today. Ee redhill store itself get 0 stars from me, they were rude and had no interest in even looking into the matter. I understand they have been told rules but all they had to do is call CS and ask themselves to confirm, but clearly they are more concerned with commissiom than helping customer be happy.
If you ever need help dont bother with stores Danielle and her team are definately the people you should contact for support.”
“After initially getting no help from the Cs team I escalated my issue and in fairness to EE I received a telephone call from a very helpful lady who looked into the matter and resolved the issue. For this reason alone despite the first hiccup I am happy to say that I definitely would give 5 stars to ee. I considered taking my custom elsewhere but after all they did for me I'm now staying put.”
“I visited the Gallow tree EE store in Leicester. I am very pleased with the quality of service. Terry, was efficient, helpful and highly competent in his assistance to me. I want to thank him for the customer support he provided to me today.”
“I have to phone EE today to try and get my Samsung S8 plus unlocked, one girl took my details and past me to a technician who talked me through the procedure and it was unlocked within 30 minutes!! Brilliant service..”
“Never had an issue with the mobile contract, have been with them for many years (Over a decade)
Customer service has always been on point. Recently joined them with the broadband service, they’ve always been very helpful and tried their best to rectify any issues I may have.”
“Manager in EE Plymouth store was great, she helped me get my email all back from changing over from. IPhone to android & loosing all my data, stressed to the max as important emails needed, and this lady sorted my probs out in minutes after I was told they were lost & locked in my icloud, she saved the day Thank you so much, can't remember her name”
“Been with EE for a very long time, called EE on multiple occasions for various issues, however today I phone and spoke to Mark. This gentleman took the time to listen and have a real good laugh as well as resolve my situation that I was having. There are not many people left that take time out of their day to have a real conversation with you. I thank you for that, made my day so much better. Mark you deserve employee of the month!! Thank you so much, I recommend EE so much especially for the customer care they have!!”
“Cannot recommend EE enough!
I’ve been with them since day one and before that orange.
Every time I’ve rang I’ve got through to someone within the UK
Which A. Is providing jobs in the UK 👌🏼 and B. Means they can understand my terrible English
And no matter what my enquiry they are always so helpful and go above and beyond to ensure I’m satisfied
Only read on for specific named cases:
Home Broadband
Due to an error made by a BT engineer not EE my broadband took a few weeks to connect and prior to that had no service at all
They sent me a sim router and kept topping up my data for free and reimbursed me for the time I wasn’t connected
Then when I did finally get connected (through no fault of their own but heavily compensated by them) the service was intermittent - again it is believed to be BT’s fault
After a couple of engineer visits the issue was resolved and again reimbursed for the time during faulty service
Then I moved house and tried to take EE broadband with me unable to supply at new address and sent a voucher as a gesture of goodwill
Phone:
While abroad on a couple of occasions last year i connected to the internet on a couple of the days but some reason it connected me every day despite me turning off data roaming
Now I could easily have been making this up but EE were most reasonable and agreed to go halves with me on the roaming charges
Very good of them
Finally sim only:
I took out a plan for my car a few months back as Audi advised with a SIM card I can park my car using my phone track my car and log miles and journeys etc
Turns out these features are not available in the UK yet only in countries such as America took a while for myself and audi to realise this in which time I’d exceeded my 14 day cooling off I just accepted this as a mistake and I’d pay the price for the next year or so
Well today EE rang me to ensure I was on the best deal and see if I needed any other products etc
So I asked if they could possibly do anything about the SIM only I’m not really using, I mean it’s connected to my car and does update my sat nav with traffic data and tell me the weather forecast and give me train and plane delays oh and give me google maps but non of which I’d really pay £10PCM for
Now fully expecting the answer to be no, the guy said he’d speak to his superior
Came back and to my amazement agreed to cancel the plan
Now, many grumble about EE saying they’re the most expensive
You get what you pay for
Most expensive because they have the widest coverage and in my opinion the best customer service
10/10
Hats off to you
Thank you once again”
“having got a new sim i needed to top up and rushed into the houndshill blackpool store with 5 mins to go to closing, nabil was brilliant and came straight over to help, and made sure the numbers on the sim worked and put credit on the sim as well taking him over his finishing time, his patience with an oap was brilliant and a credit to the younger generation thank you again nabilyour help was appreciated”
“My landline and broadband went down in Kinmel Bay North Wales, so I contacted EE on my mobile.
They were straight onto Open Reach who found the fault and told me it would take 4 days to repair. This was done in two stages. 1 outside line then line into the house. The man who did the inside wiring from Open Reach (Will Williams) was brilliant and very helpful. He gave me several tips and the phone and broadband are working better than they have ever done. I was told to contact EE by friends to get compensation for loss of use of Phone and Broadband. I finally did this after worrying I would be belittled by EE. But nothing could have been further from the truth.
I spoke to a Gentleman in Ireland who was by far the best person I have talked to on the phone when making inquiries. And then he passed me onto a Lady (ELAINE) who was also Brilliant, gave me all the things I wanted to know. I wish all personal who answer calls were like these people. Life would be a lot better.”
“I have to thank John at ee as I had lost my job I couldn't pay my bill so my service got restricted but after contacting them John at ee listened to my problem and sorted out my payments so I could get my service resumed. Amazing service you don't find often.
I have been a customer for years and have 3 phones and tablet and even upgrades are hassle free and the coverage is wonderful even in most places in the highlands of Scotland. Wonderful company and service.”
“I have had no service for nearly 2 weeks now and the customer complaints department has been working on it. The officer who has been dealing with it has done everything thing on his power and hopefully may have solved it. I appreciate all his hard work on my behalf, so Thank you Ian.”
“Great customer service. Called them up to change a direct debit over, the rep was super easy to talk to and overall felt like such a pleasant experience, nothing else could of made it easier.
Great work :)”
