“EE admin error they rectified themselves but awarded £10 default to our account!!!!!!
Now it's stopping us getting a mortgage. We have no non payment issues ever. This is costing us alot of money as we are Property Investors who can't remortgage existing properties or buy another. This is ridiculous EE, you made the mistake, you rectified it, you wrote "satisfied" against it yet left a £10 default and not inform us. Its scandalous and cruel by the person who spitefully did this!!!!!😰”
“Mobile phone was faulty when i recieved it from new. Kept sending it back to EE. Cost me £290 to have it repaired this time as it was 'out of warrenty' despite it being the same problem from the start !!!”
“Not happy! Tried to buy a phone outright. Only 2 phones to choose from. Not everyone wants an expensive monthly spend on a phone, especially if you are not a heavy user. The staff in the shop were very nice,but on the day the systems were down so the sale could not be completed. We were asked to call back in a couple of days. When we went back the deal we were offered was no longer on the table and in fact the salesperson could not even be sure how much would be coming out each month by standing order. We walked away at this point. Later received a txt asking to rate between 0 and 10. Gave a 0 and then received another txt asking why.
I asked for someone to ring me so that I could explain as I felt that the shop had been let down by head office . Heard more! Feel like they just want to collect numbers and not quality research which will really improve service .”
“Terrible coverage, terrible "support" I curse the day I signed up to this hopeless network, just counting down the days til I'm free of it, whilst letting as many people as I can know how bad it is.”
“Customer services are so rude!!!!
They do not want to help, when asking a question they come back with one answer then start shouting, do not want to discuss the situation or hear your point of view.
Absolutely no customer service skills at all!”
“I called regards to a inquiry related to a tariff package which I could not change from the phone, called EE and it was nice to speak with an agent, he was very helpful and transfered me to the technical team they sorted the issue out straight away and changed the package even when I was holding on to get through they kept me updated are all times, good service.”
“You get nothing for loyalty
I had 3 hand sets I have now ended 2 contacts as I could not get a good deal on upgrade
Sales said
‘When have you ever seen a sale outside an apple shop’
Customer services What customer service???
I have found customer services to be some of the worst I have ever come across
‘I shall be following this up for you we will get back to you ‘
NOT ONE CALL
I had also ordered two sets off beats wireless head sets in Oct paid a deposit which was taken straight away we are now in Dec a few days before Christmas to be told the products is out of stock and I will not be getting it this year .
I cancelled the order
I had called customer service twice about this on both occasions assured that they would arrive in good time really
I am still locked into a contraction on one phone and after 20 years of being a customer will not be renewing my contract.”
“Sold me a SIM card that was not compatible with my cell phone. I tried to return it an hour later and many attempts to make it work and was told I was out of luck, Surly clerk and out 20 GBPs so I suggest visitors to the UK give EE a pass.”
“I have some things to say I'm a customer with EE since more than 4 years and i'm very disappointed I would never recommended it to any friends or family and I will make sure the everyone will be aware how bad the service is. Facebook, Twitter anywhere I can speak out to the customers. One of the EE employee made a big breach on Data protection he/she upgraded my contract for a man who said he's my husband without me being there in the store and sign the contract. No one called me to ask if i have a husband or no. Well I don't have and I only found out about this because I received a message that my parcel is due the next day the iPhone x what my fake husband ordered. If I don't check the message will find out end of the month when u take the money from me and he has the phone. Because of me thinking quick I changed the delivery on that same day i found to pick up from a store so he couldn't get it and it went back to you. I've only got a "We are sorry" letter which is not good enough. This is a serious matter. EE knows who the man was has his driving licence and they don't do anything and of course you can't tell me who was either. Fraud team is working on my bill since a few weeks now to change it back to my normal £20 which is still didn't happen and now u call me today that I need to pay that £101 bill which I didn't even upgraded to? Once I paid my normal bill for November I want to end my SIM contract asap and go to another network were my personal data is safe and they are reliable and compliant with all the regulations that you supposed to comply with. Thanks for nothing EE.”
“1. Miss sold broadband with my mobile, was told there would be no charge ended up being charged £65.
2. Phone was not set up properly so was without 4g for a week.
3. They did not set up my direct debit.
3. Main phone line was switched off when they were meant to cancel my other line.
4. They took £600 out of my account which left me overdrawn, it was their fault but when calling them they said it would not be back in my account for 5 working days. I had to call my bank to get them to put the money in.
5. Supposed to get compensation for the trouble and amount of times i have had to call them in my bank but still have not received it.
6. Never gave me the call back that was promised, that was supposed to confirm money going back to my account and that everything was finally set up properly.
Many other mistakes have been made by them since I got my new phone (only 2 months ago), these are just the ones I can remember. I would like to leave them and take them to court for all the trouble and anxiety it has caused me but to be honest I just want a phone that works and to not receive texts saying I have not paid bills that should have been set up by them months ago.
All the staff are friendly and say that everything should sorted but every 2 weeks a new problem arises.
I never had trouble with T Mobile, very annoying it has changed to ee.
DON'T USE EE. PRACTICALLY CRIMINAL.”
“I did order an iphone 7 which was shown as in stock even thou they have not got that model...no one bothered to let me know that. They changed my oder and sent another phone out. by the time I find a better phone deal through a third party (with EE contract!!!) which EE was not able to match... seriously? EE declined me on that one saying that the iphone 7 is in the post... Now I have no phone and has to wait until the 7 come bask to their warehouse (even thou DPD confirmed that they are returning it...!!!). And cannot even go to another supplier as I would not pass the credit check again. I was on phone with 8 different person for at least 3 hours. not a happy customer to be.”
“I had bill problems which i have been charged wrong for the second time. i have been missed advised again for more times. I was so upset and wanted to raise a complaint but thanks to Tim from billing team he helped me understand more. I wish EE advises should be more like him. FYI - EE could you please listen to the call with i had with Tim from billing team, he was so helpful. after listen to the call i will expect a callback!”
“Multiple reasons for giving this company a bad review from there broadband and a separate mobile phone contract.
Had a phone contract cancelled due to miss payments which when billed I played in full for the cancellation, 6 months later I get a bull saying I owe £300 for miss payments and another cancellation. Turned out they renewed my policy after they themselves cancelled the policy.
Love on to the second problem with broadband, moved house and changed broadband over, it has now been 2 weeks and we have still not had the internet transferred over to our new place and we are paying £32 alone for Broadband.
A lot better services out there, try Virgin or Sky as they have much better customer service and are quick to transfer internet if you move house. E.g Virgin took 2 days and EE ask for 2 weeks which they still haven't met.”
“We are abroad ande ee customer service representative Jason employee number 00642qy was extremely helpful, and we couldn't be happier with his service! Thank you Jason you have helped to make our holiday phone problem fee!”
