“No service from our mast again. Calls sent to me not getting through.
SOS calls out only. Happens too often.
Will have to part company for another provider if this goes on much longer.
A pity !”
“Popped into EE Dartford Kent this morning, the staff in there were probably the most disengaging people that I have met for a very long time. The Manager or the person who appeared to be a little senior (?) was not concise in what he was trying to tell me, meaning he did not explain effectively with information held on the screen inaccurate. He and his colleague stood there boggle eyed staring as if I was some kind of Alien, not one smile or how can we help you today madam!! Seems like manners are truly "outta data" with the EE Team….What a miserable bunch. Then again, if I was stuck in a store in a centre just watching people go by and relying on hard sales, I think that I might also lack lustre..”
“Loyal Customer - Hugely Disappointed.
Today i contacted Customer Services via the Online Chat as my phone iphone 6 for the 3rd time randomly shut off. This time we couldn't get it to recover. as EE are the provider of my phone i contacted them after half an hour of it not switching back on.
explained the situation and asked how we could go about fixing the problem. i was asked some Troubleshooting questions went through all that still nothing.
I asked the CS staff member about replacing\upgrading my device as this clearly wasn't coming back on and now phoneless. i pay for a service i now can no longer use.
I was told they would want £200 to have an early upgrade, and close our the contract or send off for repair. and that because i have a very fine hairline crack on the screen i am not eligible for anything else, also was repeatedly told that the crack on the phone is the underline problem why my phone isnt working. i explained the slight crack happened over nearly 2 years ago and my issue has only happened in the last 4 weeks. I was told my issue is not a Network issue there for its not EE's problem. In my utter disbelief, i contacted Apple directly for further help. this has now been 4 hours my phone is not turning back on.
Apple ran through troubleshooting stuff with me again and again nothing. in panic and fear that i've lost everything.... i drive 50mins to the nearest Apple store and wait another 3 hours to be told my phone is DEAD. nothing they can do its gone! every trick the Tech guys could try did nothing, no life in it device is finished. I asked if the crack on my phone was the reason and they said NO! its the device nothing to do with the screen. My only option is a new phone. It cant be repaired. HEARTBROKEN.
I come home 8:30pm call EE immediately and am left on hold for 25mins because they can't be arsed to answer the phone because they are closing at 9pm.
i have had the worst experience ever with EE today. a loyal customer for many years now has No phone, a monthly contract to pay for a service i now cant use. and no means of obtaining another phone. What a waste of money and time! £200 early upgrade what a rip off! i just want a working phone, im not interensted in the new realises. just a working iphone 6! like the one im paying for!!!!!! .
DONT EVER GO WITH EE because to them if its not a network issue they dont care!”
“Internet you buy does not roll over. I have spent a small fortune in the time I have been with EE. Looking forward to end of contract. The people in store have always been pleasant but I don’t like the people on the phones as much. Basically it costs too much and they really don’t care .”
“Worst customer service ever. Call plenty of time due to lack of broadband connection. Never fixed, never offer a solution... I will change provider as soon as the bloody contract finish.”
“Awful customer service!
The advice I received in the Finsbury Park store cost me an extra £600 in two months.
Their Solution: 'The staff in the store advised you incorrectly, there is nothing I can do'
Rubbish Signal
Terrible contract offers
Vodafone all the way”
“I had made a mistake and bought a pay as you go SIM card with the wrong plan for me. They were extremely helpful and really nice and sorted the problem out instantly!”
“Advisor was rude by talking all over you not listening to what you are saying.. transfered to manager that was even worser apauling service manager started doing the same talking all over you, laughing and gigging arogant and put a complaing went to dead lock they gave me a worst offer then manager and the lady was boasting that its final desicion then its up to you but if she read notes she would of seen offer then considered itt... its a joke ppl like them disgrace the company”
“After being with T-Mobile for probably 20+ years I noticed the service starting to drop off as soon as Orange merged with them..
After renewal of my contract they sent me a faulty phone. After maybe 3 or 4 months they still refused to send me a new phone that worked so I ended up having to buy one myself... and I still had to finish off my 22 month contract with EE.
I never received any apologies or any explanations nor did I ever receive any kind of reimbursement.
This company is all about pennies pounds and profit..... customers/people do not feature in their ethical standards.
I would not never recommend anyone joining EE.
The levels of customer care and customer support or virtually nonexistent assuming that you can actually get through to an actual person. . .”
“They made it easy to change broadband and phone from BT and rectified a minor error in the set up , offering to credit our account for the amount charged by BT”
“EE is the most excellent service and the best I have ever had. They are cost effective and give a super service. I live in a small village where I was having an awful time with my last company. My granddaughter suggested EE and I have never looked back. I pay £21 for the first year and then £28 a month. Included in this is unlimited up and download,(which is very important to me being a web designer ), HD movies, a never cuts off service, a phone line and free weekend calls. Super call centre.”
“When upgrading from an excellent tablet and phone deal, to a considerably more expensive one, I ended up getting a surprise bill immediately. The service from the operative in the store was very focussed on making sure I took the new deal rather than explaining what would happen with the change over. I ended up having to have an online text conversation with an overseas based help desk operative, who was very patient, when if the initial sales assistant had done their job properly, this need not have happened. I felt as though I'd been pushed into something.”
“I want to say a big thank you to Matthew who helped me to change my account details on the phone. He was very helpful, made the process very straight forward and was very pleasant to talk to!”
“I am extremely furious because I bought an internet service and it does not work in Europe, I would like to cancel because I have 2 plans and I am disabled, I have to stay 24 months with a product that does not work in Europe, I travel too much and I can not use it because I do not it works. I asked to change for another service in this case. EE really does things that do not exist, I want to cancel a plan and I'm forced to continue paying for a service that does not meet my needs.”
