“EE rant time, has anyone else on EE been experiencing a high level of calls being dropped am talking 8/10 calls. Been speaking to EE over a year now with this complaint and still not resolved. Today they told me to take my phone to the EE shop and swap out my sim and put in an employee sim and use that to make calls and see what happens. I am sure the EE guy in the phone had not checked with the store as I can not see anyone giving me there sim when they don't know me. The EE guy says it must be the Phone or the SIM card he is 100% certain. So I say well you just sent me a new sim and it's still doing it. So must be the phone so send me a new one. He says I never said that. Any advice on this matter would be most helpful. Thanks”
“Disgraceful customer services spend a lot of money with ee and get crap from them staff need to change theit attitude and actually listen to the customer .”
“They offer you a DEAL you like grab it cos it wont exist when you follow up to take it. Customer service make no effort to be eligable in their speech, could not understand a word they said. My bill comes in at double the contract price every month - not much longer I am leaving these pizz takers.”
“worst customer service i've ever had not patient or polite, give you slow and worthless advice. Furthermore, there aren't any inconveniences to sign you up to EE, but when it comes to cancelling contract they have a security question which i was not aware of unlike Virgin, who i had before EE, who had no cancelling issues. EE isn't a good provider. They rob you, please save yourself money and time!!!”
“Whilst being unsure of their methods / administration when upgrading my phone I must compliment the manner in which my complaint was delt with and resolved by the Plymouth call center.”
“I think everything with this company is wrong they completely rip off people they don't even have a change of mind policy and you can't cancel any contracts also the staff are extremely rude and will shout and argue with you if you try to go against them”
“Won't unlock iPhone I spent 599 on they just don't care about the fact I think that it's a problem that they won't unlock it and told me there is nothing they will do unless I've been with them for 6 months! Ridiculoud”
“appalling your company exsisits, so many hidden fee's within your contracts, should be ashamed how badly you rip people off, i had to swap to vodafone because didn't even use my EE contract phone for a month and you still gave me a bill of £66.59 to pay? pathetic money grabbing waste of space, forever your company policy will be "EE come first, not the customer" where you'll find it should be the other way around, oh well at least i'm happy back with vodafone who know how to run a phone company. thanks for your useless time for a pointless 2 year contract with your rubbish services. J”
“I hate ee right now, the Internet is rubbish, their customer service is powered by idiots who don't know how to keep promises like "I will definitely call you back" I have had numerous engineers out to fix my wifi but it still doesn't work. I also have a phone and tablet which the Internet doesn't work on either . I never had this problem with virgin media!!”
“I am with Virgin media, When I upgradedmy broadbandthe sent maa sim card from EE which i did not ask for or want, since the Ihave recived invoces from virgin. Averry underhand way to do business, Despite severall phone calls and being assured it has benn resolved, Ihave now recieved a solicitors letter demanding £ 90.51,tried to contact Virgin waste of time”
“EE charged my phone with the wrong amount of data to start (3GB less than the offer). On top of which, you can't call customer service without incurring extra charges for each call you make. This has been an absolute disaster as I have needed customer service numerous times! When I tried to top up my pay as you go, the website was down. I tried using the over the phone top up and that also was incurring problems. I am extremely disappointed with the services and would NOT recommend using this phone company for pay as you go. It is unreliable, inaccurate and way more of a hassle than you are looking for!”
“We have an EE device and every single time we try to top up we spend days trying to do so, it refuses our credit card that we've used before, we go through the online system, speak to someone and always takes days!!! Yes DAYS!! If there was another provider I'd use them. Avoid if you can”
“In the store I went in the sales assistants were extremely pushy and did not listen to customer needs. I was pushed into a contract which I didn't really need. They didn't seem to care about customer service just getting customers into a contract for their commission.
They gave false information around the contract, tried to force me to take out multiple data SIMs even after telling I didn't want two and not fully advised around cancellation period. I think I would have a very good case for a mis-sold contract. As it's a rolling one month contract, I will just cancel and consider myself foolish enough to do business with them.
I have never dealt with EE other than this interaction, but after this I would be very reluctant to use them again.”
“The worst experience ever.as a customer who has been with them for 19 years.when they were first called one to one then t- mobile and now EE.cant believe there customer service.i literally played tennis today.if I was not calling them I was in and out of there store.”
“Recently visited the Newport, Isle of Wight store and spoke to the store manager Tony. He offered excellent customer service in a polite and friendly manner. He was very knowledgeable and listened to what was best for me rather then trying to sell me something I didn't want or need. A great representative for EE and is differently leading by example in offering outstanding customer service. Thanks Tony :)”
“Having upgraded to a "Good As New" handset, which turned out to be unusable as the previous owner had forgotten to untether it from their email account, I spent a week-and-a-bit making phone calls and visiting my local EE shop until the matter was resolved. The call centre and shop staff that I dealt with were as helpful as they could ever be, lovely and professional people. In the end, I got a brand new mobile as they were out of stock of the "Good As New" range (which, to be fair was as good as new, apart from the aforementioned comlaint). My rating for EE's Customer Service has jumped from a 1 to 4 stars. It would be a 5+, if only I hadn't been the one who had to guide them through the whole "how-to-sort-this-out" process in the first place.
The coverage, especially with the WiFi Calling feature is the best I've ever experienced.
Overall, I love EE. Just be prepared to moan if anything ever goes wrong.”
