“Customer service is lousy. Their claims about the "superfast" 4G is a lie. Where we are for most of the day there in no service.
I'm off to Sky at least they talk to their customers”
“My phone was promptly replaced when i called EE to tell them my new phone was faulty. The advisor was super friendly & understanding & made me feel really valued.”
“from Charles Best I have read reviews where people are not happy with the service they get
from ee in any company there are people in that company that are not the right people so get there company a bad name ,my self and about 20 or more people that are related to me
and a lot of my friends find that ee is second to none, my internet was giving me trouble
and thought my laptop was faulty so I rang ee and spoke to a chap called Dave from Plymouth who after speaking to him and after checking my line found a fault and said he would get an engineer to fix it and would ring me back when it was fixed the next day I noticed that the problem with my laptop had gone and Dave rang me to ask if it had been fixed and said it in the past I have some problems but ee have always fixed them with friendliest manner that any one could wish for, and my deal for the first year was very cheap after a year it went up to £35pounds but gave me discount bringing it down to
£27 pounds this deal includes my internet landline where I can ring any country for free
if I switch of before the hour then ring again so in my eyes if they where asking me for stars then the answer would be a sky full of stars from a very pleased Charles best”
“We took 3 business Blackberry phones from EE(from my wife's office which we paid to her workplace to give away to charity) and we are not even EE customers. On the 23rd of May, gave them a call took 30 mins to an hour to get the unlock codes emailed to me, and it didn't work. I gave them a call on Friday the 26th of May, and they say the codes could have expired and they've put in a new request to get them generated. I give them a call on the 30th of May, and they send me 1 new code(which differed by 1 digit and they told me to try the new code ASAP so they dont expire. I did try it the same day and it worked.) Today, the 31st of May, I called them and the lady on the phone Alison first wants to verify my payment(which she can't find). I told her the date and time but she couldn't find it. I gave her the payment reference number but she still couldn't find it. And after all these calls I was told that the codes actually dont expire! But I was requesting for the codes again just to ensure that I had the right ones(since there was a different code for the one I had tried), but the lady wouldn't budge(I dont want to give her name) and she said I had to try them first. Going through all this trouble and spending almost an hour on the phone in the end to be told that they dont really expire plus not being vey helpful to generate a duplicate code just to ensure I had the right ones. Worst customer service”
“EE by gum, they're shite.
Everything, Everywhere? More like Nothing, Nowhere.
Absolutely awful reception and tragic customer service. How they are still going I have no idea. Quite an incredibly tragic attempt at being a provider of anything but stress.
Have I made myself clear?”
“EE by gum, they're shite.
Everything, Everywhere? More like Nothing, Nowhere.
Absolutely awful reception and tragic customer service. How they are still going I have no idea. Quite an incredibly tragic attempt at being a provider of anything but stress.
Have I made myself clear?”
“Friendly customer service that genuinely want to help. Iv called up plenty of times, changing my contract, setting up my account, finding out general information and every time I have been given amazing customer service and have had plenty of conversations to pass the time as they work on my request, it actually leaves a smile on my face. Would 100% recommend EE.”
“EE rant time, has anyone else on EE been experiencing a high level of calls being dropped am talking 8/10 calls. Been speaking to EE over a year now with this complaint and still not resolved. Today they told me to take my phone to the EE shop and swap out my sim and put in an employee sim and use that to make calls and see what happens. I am sure the EE guy in the phone had not checked with the store as I can not see anyone giving me there sim when they don't know me. The EE guy says it must be the Phone or the SIM card he is 100% certain. So I say well you just sent me a new sim and it's still doing it. So must be the phone so send me a new one. He says I never said that. Any advice on this matter would be most helpful. Thanks”
“Disgraceful customer services spend a lot of money with ee and get crap from them staff need to change theit attitude and actually listen to the customer .”
“They offer you a DEAL you like grab it cos it wont exist when you follow up to take it. Customer service make no effort to be eligable in their speech, could not understand a word they said. My bill comes in at double the contract price every month - not much longer I am leaving these pizz takers.”
“worst customer service i've ever had not patient or polite, give you slow and worthless advice. Furthermore, there aren't any inconveniences to sign you up to EE, but when it comes to cancelling contract they have a security question which i was not aware of unlike Virgin, who i had before EE, who had no cancelling issues. EE isn't a good provider. They rob you, please save yourself money and time!!!”
“Whilst being unsure of their methods / administration when upgrading my phone I must compliment the manner in which my complaint was delt with and resolved by the Plymouth call center.”
