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EEC Home Improvements Reviews

4.6 Rating 491 Reviews
92 %
of reviewers recommend EEC Home Improvements
4.6
Based on 491 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
On-time Delivery
Greater than 85%
Accurate And Undamaged Orders
Greater than 91%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
3.6 out of 5
Read EEC Home Improvements Reviews
Visit Website

Phone:

01704 539300

Email:

info@eec-hi.co.uk

Location:

140 Norwood Road
Southport
PR8 6EH

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Anonymous
Anonymous  // 01/01/2019
Outstanding workmanship from start to finish
Helpful Report
Posted 9 years ago
Have had my panels fitted for a couple of months now, and my electricity bills have halved!!! Extremely impressed with service of company. The installers Ste Mason and Chris Basson did an excellent job and would recommend highly. Many thanks Mr G Murphy Blackburn
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Posted 9 years ago
Incredibly impressed with the professionalism of everybody concerned. Adam Killa knew the product and was far superior to anybody else who gave us a quote. He is a lovely man and nothing was too much trouble for him at any part of the process. Jimmy the fitter was an incredibly hard worker and did a wonderful job, as did Peter the electrician. Johnny, Stephanie and all the office staff were so helpful. It was a great help to have someone to help us fill in the fit form. a big thank you to the whole team. Hope we save some money as well and do our bit for the planet. Roy and Helen
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Posted 9 years ago
I can't fault the service from EEC in the installation of our panels. Very quick and very efficient. The quote was good although not the cheapest but the whole package- information, survey, arranging the EPC, guarantees- was very thorough and detailed. The installers were excellent and the phone support from the office great- even down to asking if it was ok to go ahead and cash the cheque I had given them! Very impressed, thank you!
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Posted 9 years ago
Hi, we are very happy with our Panels. the work team were great. team Barry, left the site very tidy and were very help full. RJ Robertson.
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Posted 9 years ago
Of the 4 companies from which I received quotes for Solar PV, EEC was the most thorough in performing the site survey and although not the cheapest seemed to me to be the most secure especially in the light of the recent government announcements regarding the drop in feed in tariff to take place in Jan 2016. Team Barry arrived to do the installation and, despite all that the weather could throw at them, got on with the job with no fuss. The whole team were extremely polite throughout and cleared up after themselves leaving absolutely nothing out of place. The installation went very well and the panels have performed exactly to specification. Due to the part not being loaded on the van, the team have returned late this evening to fit the WiFi device before setting off for their next installation some 200 miles away in Kent: a much appreciated extra "mile". This team is a manifestation of "best practise" and we wish them continued success in their future, based on their reliability and excellent work ethic.
Helpful Report
Posted 9 years ago
I had my Solar panels fitted in December 2014 and have waited until now to review so that I knew how effective they were over the year. The installation was very efficient, Craig and Brian worked really hard and finished the install in one day, they were extremely friendly and polite and left everywhere clean and tidy. I didn't see much difference over the winter months as it was very dull weather, but was pleasantly surprised to get a cheque for £69 from British Gas for my feed in Tariff after three months. My monthly Direct debit to my electricity supplier has been reduced and the second cheque arrived in August for £237!!! I am extremely pleased that I purchased the solar panels - after much agonising. I have just one problem:Whilst the I boost is brilliant in that it heats my water during the day, on a dull Summer day, I have to light a fire to get hot water, as my immersion heater doesn't work independantly.
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Posted 9 years ago
Timely advice at short notice, despite being a weekend. Alex was very helpful and went through the steps of restoring the inverter, even though it was installed by another company that went into administration. Thanks, EEC!
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Posted 9 years ago
It's been a lovely sunny day today, and we are thrilled with the performance of our panels from EEC so far. From the start, Jamie was immensely helpful in ensuring we got the right system and nothing was ever a problem. Then our installers Craig and AB were superb even though our roof ended up being a really tricky install that took longer than expected. They could have taken short-cuts because of this, but they didn't and were very thorough, tidy and courteous. EEC are a credit to Southport.
Helpful Report
Posted 9 years ago
The number of panels on the roof was under-estimated in the original survey so when the fitters arrived they were able to fit another 2 panels easily on the roof and bring to the full 4KW, but caused a delay getting the work finished off. We had a succession of dates for the fitters to do the work and at the last minute they were not available and we had to keep re-booking. This happened 3 times which was very frustrating since required arranging time off work to be around when the fitters arrived. Whole process seemed quite chaotic with a lack of communication between fitters, us and the head office. A number of roof slates were broken when fitting which I had to report and then wait a few weeks for same fitters to be available to replace. Would have hoped fitters would have been aware of the broken slates rather than for me to see them afterwards. System seems good so far hence given overall rating normal, but fitting process poor.
Helpful Report
Posted 9 years ago
Had my solar panels fitted yesterday and feel I have to write to express how impressed I have been with my treatment from start to finish during this process. Enquired on line and Sales Manager Andy visited us promptly and gave us lots of interesting and honest information about both the product range and the company. We agreed to purchase the system recommended but needed it to be installed quickly to fit in with our commitments. Well .... amazingly they had the fitter and the electrician here first thing Sunday morning to fit my panels! Fabulous service from genuine professionals who really know their trade. I was even more impressed when they agreed to stay to finish the job instead of allowing it to run over into the next day, they worked late to finish my job giving up family time which I really did appreciate. Heartfelt thanks must go to Barry and Peter who should be very proud of themselves. They provided a service that all great British Professional Tradesmen should aspire to emulate. Super Job performed well within a tight time limit in a friendly and professional manner. Thanks guys! The site was left clean and tidy and the mechanics of everything was explained to us very carefully ensuring that we understood every step. When the job was finished the paperwork was completed efficiently and explained thoroughly. My queries and communications with the company at the outset and upon completion have been dealt with quickly and thoroughly by Steph in head office and her friendly and professional telephone manner have helped make this whole experience a very positive one. I would definitely recommend this family run, experienced and very professional company to anyone in future. Mrs J Walker Wirral.
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Posted 9 years ago
Can't fault the installation, excellent and very quick with no fuss or mess. Very professional & very pleased. The reason I only give 4 stars is because of the after installation service which could be better. I ended up chasing them most of the time. Not very good at returning calls promptly.
Helpful Report
Posted 9 years ago
Dear Mr & Mrs Ives, Thank you for taking the time to leave a review, we are sorry to hear that there was a aspect in your purchase process in which you were not 100% happy with. Due to the sudden announcement of the potential feed-in-tariff cut we have experienced an extremely high volume of calls, however we have immediately put the relevant measures in place to deal with such volumes. As you can see from our previous reviews our after sales support team continuously receives impressive 5* customer reviews. Thank you again and congratulations on your installation ;-)
Posted 9 years ago
Helpful, polite and efficient installation engineers. Very neat and unobtrusively placed kit. Left everything clean and tidy. All fully tested. A stress free process - well done!
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Posted 9 years ago
Nice people to have in your home! Starting with the Salesperson who knew the product and the workers who installed the system. Installation very neat and Brian was brilliant with the Dyson on the stairs. The electrician Peter was excellent and again knew his job backwards. A pleasure to be installed... Registered with British Gas - my electricity supplier for FIT. Meanwhile heating my water nearly free.... Thanks for the SERVICE!
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Posted 9 years ago
All went very smoothly. Fitting went well. Cleared up after them. Very satisfied.
Helpful Report
Posted 9 years ago
What a great Company. We had the most professional service you can have from start to finish from EEC for Solar Panels. The initial contact, from Craig Ball was extremely courteous and explained everything that was then provided to us within an email, including brochure, company details with a site to check out company, this review website etc, along with the details of our appointment. Our appointment with Scott, was extremely informative and any questions we had were answered, gave us our quote and as we were having 2 other quotes. Scott left it with us. The other quotes, 1 cheaper the other more expensive did just not live up to EEC in comparison on information, professionalism and company information provided. We called Scott and he came out and completed our purchase, and explained everything he was doing, taking photographs etc, again answering any questions. We then spoke a few times with Customer service ladies in the office, confirming information, taking payment, and quick survey on Scott. Installation was arranged, and arrived on time, The fitters both had the same name think was Mike, and again were professional, courteous and tidy. All the paperwork was received within a couple of days from the office for us to be able to submit to our Energy supplier, and were extremely helpful in guiding us through the FIT application, on the points we were not sure of. so this was completed and emailed through to our provider quickly. The girls in the office were also able to help, when we noticed our Electricity meter was going backward, on what we needed to do. I can hand on heart thoroughly recommend EEC, for Solar Installation and will definitely be using them again when other home improvements are required. Thanks to all at EEC, you have a great team and sure you will continue to go from strength to strength. Sorry it has taken a few months for me to do my review, panels were fitted in May
Helpful Report
Posted 9 years ago
Thank you for leaving EEC a 5* review, our customer feedback is essential to improving our business. We hope you consider us again for any future work you may undertake and enjoy your weekend. We will also pass your review onto the staff named to ensure they keep up the good work. Kindest Regards, EEC Home Improvements
Posted 9 years ago
Great price for the panels and were very good even though I changed the install date 3 times, putting forward and then bringing forward. Panels are working well after two weeks.
Helpful Report
Posted 9 years ago
Thank you for leaving EEC a 5* review, our customer feedback is essential to improving our business. We hope you consider us again for any future work you may undertake and enjoy your weekend. We will also pass your review onto the staff named to ensure they keep up the good work. Kindest Regards, EEC Home Improvements
Posted 9 years ago
From start to finish a very professional job from all concerned. Full explanations given by Ian, pre-contract and later by Steve and Chris, the installers who were clean, tidy and very unobtrusive whilst working. Good Job!.
Helpful Report
Posted 9 years ago
Thank you for leaving EEC a 5* review, our customer feedback is essential to improving our business. We hope you consider us again for any future work you may undertake and enjoy your weekend. We will also pass your review onto the staff named to ensure they keep up the good work. Kindest Regards, EEC Home Improvements
Posted 9 years ago
EEC home improvements have been clear and concise from quote to installation, excellent service arrived on time explained exactly what was going to happen and discussed some minor changes before they were carried out. Couldn't be happier with the service.
Helpful Report
Posted 9 years ago
Thank you for leaving EEC a 5* review, our customer feedback is essential to improving our business. We hope you consider us again for any future work you may undertake and enjoy your weekend. We will also pass your review onto the staff named to ensure they keep up the good work. Kindest Regards, EEC Home Improvements
Posted 9 years ago
Only one word DELIGHTED. These people are first class. From start to finish professional in every sense.
Helpful Report
Posted 9 years ago
Thank you for leaving EEC a 5* review, our customer feedback is essential to improving our business. We hope you consider us again for any future work you may undertake and enjoy your weekend. We will also pass your review onto the staff named to ensure they keep up the good work. Kindest Regards, EEC Home Improvements
Posted 9 years ago
EEC Home Improvements is rated 4.6 based on 491 reviews