Efficient Light Reviews

Name: Efficient Light
Rating: 4.36

4.4 Rating 433 Reviews

84 %

of reviewers recommend Efficient Light

4.4

Based on 433 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat

Visit Website

Phone:

01752 724095

Email:

sales@efficientlight.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Efficient Light supplied much of the LED lighting for our new build project including indoor and outdoor LED strip lighting, outdoor ground-lights and down-lighters for both the exterior and interior. The staff are helpful and very knowledgeable, and the products good quality at prices that beat much of the competition. I would not hesitate to use them again.”

Helpful Report

Posted 9 years ago

“You must be joking. You must at least have forgotten our correspondence. You found an item for me which cost £1.80, for which you asked for £18 carriage. As I had a used sample of the small strip light, I wrapped it well in bubble-wrap and paper, and through the post it would have cost me £1.97 second class, £3. 15 first (these are as far as I can remember now). Furthermore, had it been sent in a truck it would most likely have got lost as it is so small. Why on earth do you not use Royal Mail for small items? They charge the same for everywhere and do not punish "remote" areas. What I would like to do about firms like yours would be to spread the word that you may be efficient but are really unreasonable about your carriage policy”

Helpful Report

Posted 9 years ago

I'm sorry I really don't understand primarily because we do have a commercial royal mail account and a returns label service and we most certainly don't penalise anyone for living in a rural area. We do huge amounts of business in Scotland for example. But fundamentally I just don't understand the comments about us sourcing you a fitting and you sending us back a used sample....? sorry if I'm missing something obvious....

Posted 9 years ago

“Giles was extremly helpful for our building project with both for lighting design and supply. The products were of excellent quality and after four years look as good as day one. The after sales service is good and we would use Efficient lighting gladly for our next project, hopefully in the very near future. Nick Nick Berry”

Helpful Report

Posted 9 years ago

“Having bought my replacement bulbs locally and paid far more per unit I was delighted and very pleased to find this supplier who's service and prices were excellent. All the replacement tubes I ordered came very well wrapped and earlier than the forecasted date. I will most certainly be using this service again. P. Birch”

Helpful Report

Posted 9 years ago

“DELIGHTED. I was impressed that I was contacted by phone before the order was despatched to confirm what colour temperature LED downlights I wanted. The lights were posted the next day. Damned good lights and value for money. I was un aware that the company is relatively local so I was glad I used you. The other plus point is that following my purchase I came across a You Tube video highlighting the selling of lethal LED downlighter on eBay that originate from HongKong. They look identical to the ones I bought from Effiicient Lighting until taken apart. I'm grateful for a local company selling quality items at good prices. Oh yes, the lights look stunning in our conservatory.”

Helpful Report

Posted 9 years ago

“On entering the shop I received good service and advice on how many down lights that I will need and supplied me with a very good product at a fair price. They will also recon mend a skilled electrician for you as well if you need one. I cannot fault this company and will use them again in the future.”

Helpful Report

Posted 9 years ago

“Excellent service, particularly so, as I mis-ordered, had to re-order and the return and refund procedure was very efficient. Thank you.”

Helpful Report

Posted 9 years ago

“The bulbs that worked were good but one strip light we ordered was received broken. We did not send it back as we thought it would cost more to return. Jacqueline Pitcher pitcher839@btinternet.com good service overall”

Helpful Report

Posted 9 years ago

Hi - sorry to hear something arrived broken... Had you asked we would have sent you an FOC replacement or if it was a valuable item we would have provided a FOC returns label to send it back for repair or replacement so I'm sorry that discussion didn't happen. We do end up apologising on behalf of Royal Mail a fair bit, they do break items in the post especially fragile glass tubes, I'm sorry in this case we and Royal Mail didn't manage to leave you as a 100% satisfied customer...

Posted 9 years ago

“Great service!”

Helpful Report

Posted 9 years ago

“Excellent service from this great company. Please be careful if you want DAB radio though as some bulbs destroy your reception of DAB.”

Helpful Report

Posted 9 years ago

“Very helpful and informative staff. Quick delivery.”

Helpful Report

Posted 9 years ago

“No problem with the goods supplied but very poor customer service.”

Helpful Report

Posted 9 years ago

Sorry to hear that if we can make it up in future please contact me direct and I'll do my best to 'make good'.

Posted 9 years ago

“Very impressed. Good service.”

Helpful Report

Posted 9 years ago

“They were very slow in fulfilling my order. I had to chase it so many times, and I got different messages/excuses for the delay depending on who I spoke to. Eventually I spoke to someone who seemed to know what was going on (there was a query over the brightness of the bulb being supplied apparently). I was promised two bulbs - one bright, one warm, to compensate for being messed about, but in the end only one bulb was delivered. I have no idea if it is the one i asked for as the fitting isn't wired up yet. Disappointing.”

Helpful Report

Posted 9 years ago

Sorry to hear that, if we can make it up in future please start by forwarding this message to us so we understand what happened and I'll do my best to 'make good'. Disapointed to hear of disapointment..

Posted 9 years ago

“Good communication and good delivery item as described good value for the price paid.”

Helpful Report

Posted 9 years ago

“I was initially disappointed to learn the product I'd ordered wasn't actually in stock but I was contacted by telephone straight away so that I was aware. I chose an alternative and it arrived the very next day. Even taking into consideration the out of stock situation, this has been very good service.”

Helpful Report

Posted 9 years ago

“First class products and service”

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Posted 9 years ago

“You were brilliant!”

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Posted 9 years ago

“You have efficiently supplied under unit strip lights, several times when other suppliers have failed.”

Helpful Report

Posted 9 years ago

“Efficient supplied our village hall with tracks and spots to illuminate the main area of the hall. We subsequently purchased extra spots which proved difficult to insert and also highlighted a connectivity problem with the tracking. Efficient showed a certain reticence about even visiting the hall or addressing the problem. We commissioned an independent inspection report which found the tracks to be defective. Although our contract was with Efficient, we were forced to deal direct with the track manufacturer as Efficient seemed reluctant to get involved. The tracks were eventually replaced with the cost being borne by the manufacturer who also reimbursed us direct for the fitting costs and the independent report. We are convinced that had we not intervened by dealing direct with the manufacturer, then Efficient would not have resolved this issue to our satisfaction. Efficient by name......”

Helpful Report

Posted 9 years ago

Hi David, sorry to hear your feedback we thought we'd got you an unprecedented resolution from the manufacturer who agreed there was a fault and paid for the replacement kit, covered the cost of access equipment and even covered the cost of installation of replacement! Even this morning we've replaced another item FOC for this job, no quibbles. I really can't accept that we would not have put right the situation David, this would have been illegal and we're in business 11 years later because we adhere to the law not ignore it. We put you in touch with the manufacturer to help get a resolution which seems to have worked....we thought...

Posted 9 years ago

Efficient Light is rated 4.4 based on 433 reviews