eGlobal Central Reviews

Name: eGlobal Central
Rating: 1.61

1.6 Rating 436 Reviews

15 %

of reviewers recommend eGlobal Central

Company Reviews

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Metrics

1.6

Based on 436 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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eGlobal Central 1 star review on 25th February 2021

Anonymous

Anonymous // 01/01/2019

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“Poor customer service. Long delivery. Long warranty process. I do not recommend.”

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Posted 5 years ago

“DO NOT ORDER FROM THIS COMPANY items never arrived Poor communication Now saying lost in transit so will not refund Look at trust pilot reviews first 38% of customers had the same issue as us”

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Posted 5 years ago

“Avoid them. They sell products that have NO WARRANTY. If you have a problem, their customer service simply doesn't care”

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Posted 5 years ago

“My daughter has just been scammed by them ordering a phone. Hopefully she'll get the money back.”

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Posted 5 years ago

“Scam Scam Scam 2 weeks ago I paid for 2 phones, and nothing. Money gone phones as well”

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Posted 5 years ago

“It is a chinese company that ships after weeks and if you complain they charge you over 50 euro. AVOID”

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Posted 5 years ago

“Ordered a phone, a week went past with no updates; poor customer service. Buyers beware; this is a CHINESE COMPANY! You will be chasing them for years! My question is why Google still letting these guys float on their platform so freely??? We need google to take ownership for this”

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Posted 5 years ago

“This company is based in Hong Kong, which is not clear or apparent from their website. Their 'tracking updates' are pretty nonsensical and take several days to start. For example, here's mine: 82019-10-05 Shipment further connected. 72019-10-04 Your parcel will arrive shortly at the courier depot. 62019-10-03 Shipment is on its way to the local depot. 52019-10-02 Your parcel has arrived at a sort facility. 42019-10-01 Shipment will arrive at courier depot for sorting shortly. 32019-09-30 Shipment is en-route to courier depot. 22019-09-29 In transit. 12019-09-28 The parcel has been picked by the courier; The parcel has left the courier's warehouse. After this diatribe I thought we'd never get the product (a DSLR Camera) and they were just winding the clock down. When, surprisingly, it actually turned up and everything was as ordered (no VAT or Customs to pay either which I was also nervous about). In this instance, they therefore did actually deliver. So, if you do buy from them, I would recommend that you only use a Credit Card, so that you are protected and be prepared for a bit of a saga. If it doesn't come, raise a dispute and pass this to your credit card company BEFORE the transaction goes through on your credit card. Will I be using them again? Well no, but it's not all bad...”

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Posted 5 years ago

“I sent my ear buds Huawei and they cannot repair it , they offer me 55 euros as reemboursement. As this still under warranty I would expect much more from Eglobal as they claim to have a very good reputation I suggested them to replace the product for a new one. I am looking forward for your comments .”

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Posted 5 years ago

“I bought 4 smartphones from them between 2017-2019. Fast delivery 7-10 days and all of them working perfectly. The only thing I don't understand why they don't sale longer Samsung brand. Thank you, Eglobal.”

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Posted 5 years ago

“I purchased an iPad mini 2019 at £287.84 from eGlobal Central and used their free shipping (on orders over £50). The iPad mini wasn’t (actually) in stock and after several days of delay I eventually got an order dispatched email (with tracking link). After a couple of days, the shipment tracking then stopped at the My Hermes national sorting hub and after chasing eGlobal Central and My Hermes for weeks. Eventually My Hermes phoned me to apologies that they had lost my package and that they would compensate the eGlobal Central and I should go back to them. After chasing eGlobal Central, they eventually came back and said “I regret to inform you that the package was not insured so the maximum refund that I could provide you with is 10GBP” So, if you are looking to purchase an item over £50 from eGlobal Central. Then you are taking a big risk if you don’t pay for the extra insurance, which is 3% of the order cost, so budget that into the price! I was very fortunate that I made this purchase with a credit card, so could get my money back from them. This will be the one and only time that I use eGlobal Central and all I can say is “Buyer Beware”.”

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Posted 5 years ago

“Huawei P20 Lite Mobile I bought a brand new mobile device in June, Had issues with it within a few weeks. Sent it to the Huawei authorised repairers in the UK who wont repair it as it was not brand new, it turns out it was a previously repaired device, Was this issue caused by e-global central or the Huawei factory? Either way I'm stuck with a mobile i bought brand new that does not work and can;t be repaired under warranty. Thanks very much.”

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Posted 5 years ago

“I had2 bad experiences where i ordered 2 different that said they were in stock but i had to contact tgem on 2 occasion s to see what the update was and was told they were out of stock 2 weeks later i was never notified just left hanging in space twice i had to order refund it says in stock when ordering but there not in stock and will still take ur money stayclear”

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Posted 5 years ago

“I have placed an order with eGlobal central, it has been 4 days now with no update about my order. I have sent them an email but no reply from the company. I have just send them another email just now to cancel my order. Hopefully they will refund my money back to my account”

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Posted 5 years ago

“Unethical company that does NOT honour the Dead on Arrival and distant selling rules. They sent me Singaporian Edition of the phone we purchased and NOT the UK edition. Therefore, does NOT work properly on UK network. They are slippery about taking the item back by referring to their system and then requesting video link. do NOT buy from them and if you had, hopefully you paid with PAYPAL that have anti fraud systems to deal with suppliers like them.”

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Posted 5 years ago

“Avoid from this website - ordered phone 11th September - order status is still processing. Customer service -just ignores any messages. As I understand they selling phones for cheaper price that out of stock.”

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Posted 5 years ago

“Add 10£ to any price that appears on this site. Or your parcel will be "lost" in transit and you will have no recourse. Quite incredible anyone could run such a scam in full view in the UK.”

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Posted 5 years ago

“Please don't buy from them. Extremely bad bad bad experience and problem still not resolved. They deserve less than a star. Very unprofessional online store based in Hong Kong with extremely bad customer service with no communication skills at all. Besides the fact that I contacted them within one hour when I received my damaged gimbal, with a big horizontal crack on the display and multiple smaller scratches, plus the gimbal had a factory fault (the micro USB socket being too loose and not charging the gimbal) they refused to replaced the item or give me a refund. I received a used and damaged gimbal and they are trying to blame the courier for this folts and they claim they opened a dispute with the courier and I need to wait. Considering that I have already provided all the evidence and the pictures they needed, why do I need to wait for their claim with the courier, when I don't have to do anything with this? Please, first resolve your customer issue and then you focus on your claim. I am also within the 14-day return policy as I received and damaged item but they don't care. I still have to wait until they resolve their dispute with the courier?? That's ridiculous”

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Posted 5 years ago

“This is worst company avoid at all cast.”

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Posted 5 years ago

“Do NOT deal with them!!!! My order was left outside my door because I was out! Subsequently, by the time I got home, the parcel was not there! I immediately contacted eGlobal and they started their investigation, 24hrs later they asked me to prove my I.D. which I did, and then they stop responding to my emails (you have to wait 24hrs for response). I took the matter to PayPal and they sided with eGlobal because it had been delivered (to my street effectively or anybody that wanted it) So I tried chasing it up again with eGlobal and they said I had not returned proof ( i sent images of my email sent folder with date and time stamp. THEY ARE NOW IGNORING MY EMAILS, So I have lost nearly £300 pounds, (i did also purchase their postage insurance too, so that was more money wasted). Just to clarify, I was only asking them for a replacement as I still wanted my order. I WOULD NOT DEAL WITH THEM AGAIN AND WOULD NOT RECOMMEND THEM to anyone.”

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Posted 5 years ago

eGlobal Central is rated 1.6 based on 436 reviews