eGlobal Central Reviews

Name: eGlobal Central
Rating: 1.59

1.6 Rating 431 Reviews

14 %

of reviewers recommend eGlobal Central

Company Reviews

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Metrics

1.6

Based on 431 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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eGlobal Central 1 star review on 25th February 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It is a chinese company that ships after weeks and if you complain they charge you over 50 euro. AVOID”

Helpful Report

Posted 5 years ago

“Ordered a phone, a week went past with no updates; poor customer service. Buyers beware; this is a CHINESE COMPANY! You will be chasing them for years! My question is why Google still letting these guys float on their platform so freely??? We need google to take ownership for this”

Helpful Report

Posted 5 years ago

“This company is based in Hong Kong, which is not clear or apparent from their website. Their 'tracking updates' are pretty nonsensical and take several days to start. For example, here's mine: 82019-10-05 Shipment further connected. 72019-10-04 Your parcel will arrive shortly at the courier depot. 62019-10-03 Shipment is on its way to the local depot. 52019-10-02 Your parcel has arrived at a sort facility. 42019-10-01 Shipment will arrive at courier depot for sorting shortly. 32019-09-30 Shipment is en-route to courier depot. 22019-09-29 In transit. 12019-09-28 The parcel has been picked by the courier; The parcel has left the courier's warehouse. After this diatribe I thought we'd never get the product (a DSLR Camera) and they were just winding the clock down. When, surprisingly, it actually turned up and everything was as ordered (no VAT or Customs to pay either which I was also nervous about). In this instance, they therefore did actually deliver. So, if you do buy from them, I would recommend that you only use a Credit Card, so that you are protected and be prepared for a bit of a saga. If it doesn't come, raise a dispute and pass this to your credit card company BEFORE the transaction goes through on your credit card. Will I be using them again? Well no, but it's not all bad...”

Helpful Report

Posted 5 years ago

“I sent my ear buds Huawei and they cannot repair it , they offer me 55 euros as reemboursement. As this still under warranty I would expect much more from Eglobal as they claim to have a very good reputation I suggested them to replace the product for a new one. I am looking forward for your comments .”

Helpful Report

Posted 5 years ago

“I bought 4 smartphones from them between 2017-2019. Fast delivery 7-10 days and all of them working perfectly. The only thing I don't understand why they don't sale longer Samsung brand. Thank you, Eglobal.”

Helpful Report

Posted 5 years ago

“I purchased an iPad mini 2019 at £287.84 from eGlobal Central and used their free shipping (on orders over £50). The iPad mini wasn’t (actually) in stock and after several days of delay I eventually got an order dispatched email (with tracking link). After a couple of days, the shipment tracking then stopped at the My Hermes national sorting hub and after chasing eGlobal Central and My Hermes for weeks. Eventually My Hermes phoned me to apologies that they had lost my package and that they would compensate the eGlobal Central and I should go back to them. After chasing eGlobal Central, they eventually came back and said “I regret to inform you that the package was not insured so the maximum refund that I could provide you with is 10GBP” So, if you are looking to purchase an item over £50 from eGlobal Central. Then you are taking a big risk if you don’t pay for the extra insurance, which is 3% of the order cost, so budget that into the price! I was very fortunate that I made this purchase with a credit card, so could get my money back from them. This will be the one and only time that I use eGlobal Central and all I can say is “Buyer Beware”.”

Helpful Report

Posted 5 years ago

“Huawei P20 Lite Mobile I bought a brand new mobile device in June, Had issues with it within a few weeks. Sent it to the Huawei authorised repairers in the UK who wont repair it as it was not brand new, it turns out it was a previously repaired device, Was this issue caused by e-global central or the Huawei factory? Either way I'm stuck with a mobile i bought brand new that does not work and can;t be repaired under warranty. Thanks very much.”

Helpful Report

Posted 5 years ago

“I had2 bad experiences where i ordered 2 different that said they were in stock but i had to contact tgem on 2 occasion s to see what the update was and was told they were out of stock 2 weeks later i was never notified just left hanging in space twice i had to order refund it says in stock when ordering but there not in stock and will still take ur money stayclear”

Helpful Report

Posted 5 years ago

“I have placed an order with eGlobal central, it has been 4 days now with no update about my order. I have sent them an email but no reply from the company. I have just send them another email just now to cancel my order. Hopefully they will refund my money back to my account”

Helpful Report

Posted 5 years ago

“Unethical company that does NOT honour the Dead on Arrival and distant selling rules. They sent me Singaporian Edition of the phone we purchased and NOT the UK edition. Therefore, does NOT work properly on UK network. They are slippery about taking the item back by referring to their system and then requesting video link. do NOT buy from them and if you had, hopefully you paid with PAYPAL that have anti fraud systems to deal with suppliers like them.”

Helpful Report

Posted 5 years ago

“Avoid from this website - ordered phone 11th September - order status is still processing. Customer service -just ignores any messages. As I understand they selling phones for cheaper price that out of stock.”

Helpful Report

Posted 5 years ago

“Add 10£ to any price that appears on this site. Or your parcel will be "lost" in transit and you will have no recourse. Quite incredible anyone could run such a scam in full view in the UK.”

Helpful Report

Posted 5 years ago

“Please don't buy from them. Extremely bad bad bad experience and problem still not resolved. They deserve less than a star. Very unprofessional online store based in Hong Kong with extremely bad customer service with no communication skills at all. Besides the fact that I contacted them within one hour when I received my damaged gimbal, with a big horizontal crack on the display and multiple smaller scratches, plus the gimbal had a factory fault (the micro USB socket being too loose and not charging the gimbal) they refused to replaced the item or give me a refund. I received a used and damaged gimbal and they are trying to blame the courier for this folts and they claim they opened a dispute with the courier and I need to wait. Considering that I have already provided all the evidence and the pictures they needed, why do I need to wait for their claim with the courier, when I don't have to do anything with this? Please, first resolve your customer issue and then you focus on your claim. I am also within the 14-day return policy as I received and damaged item but they don't care. I still have to wait until they resolve their dispute with the courier?? That's ridiculous”

Helpful Report

Posted 5 years ago

“This is worst company avoid at all cast.”

Helpful Report

Posted 5 years ago

“Do NOT deal with them!!!! My order was left outside my door because I was out! Subsequently, by the time I got home, the parcel was not there! I immediately contacted eGlobal and they started their investigation, 24hrs later they asked me to prove my I.D. which I did, and then they stop responding to my emails (you have to wait 24hrs for response). I took the matter to PayPal and they sided with eGlobal because it had been delivered (to my street effectively or anybody that wanted it) So I tried chasing it up again with eGlobal and they said I had not returned proof ( i sent images of my email sent folder with date and time stamp. THEY ARE NOW IGNORING MY EMAILS, So I have lost nearly £300 pounds, (i did also purchase their postage insurance too, so that was more money wasted). Just to clarify, I was only asking them for a replacement as I still wanted my order. I WOULD NOT DEAL WITH THEM AGAIN AND WOULD NOT RECOMMEND THEM to anyone.”

Helpful Report

Posted 5 years ago

“BROKEN SEAL ITEM DELIVERED eGlobal Central do not even deserved 1 star Do not trust this seller will post you broken seal used return refunded item and then this seller will (start lie they sent you a brand new item) they will waste buyers lots of time on emails and correspondent eGlobal Central will never admit their mistake They Purposely delivered me broken seal ezviz DP1 door viewer - This item cost me over £100/= Be careful they have put all 5 stars reviews on their own site making first buyer fool - Do not waste your money and time Kamal - London”

Helpful Report

Posted 5 years ago

“Ordered product. Was informed it was out of stock. They explained they would not be able to source the product. Refund was due to take 14 days. Nothing. Now no longer responding to emails. AVOID! THIS IS A SCAM SITE.”

Helpful Report

Posted 5 years ago

“This place is a total scam - I've been receiving automated updates saying "We apologise for the delay, we are following up your order to get it delivered to you as soon as possible." for 30 days straight, and then silence. Package never got delivered, I wrote them a bunch of emails asking for the status and then for a refund - none of them have been answered. I tried to request a refund, but the link on the website saying "Request refund" just redirects to a home page. To treat their customer like this is a complete disgrace”

Helpful Report

Posted 5 years ago

“If you are going to make an order from this company think twice before you do. I have use them a few times over the few years and spent a lot of money with no problems but my last order I placed in May but the items never came, so after several emails to them they just kept on saying that the items were stuck in custom and would refund my money when they got the items back. So in the end I had to get Paypal to get my money back, which I have just got my money back today. My advise is do not use this company. I certainly will not be ever us them again.”

Helpful Report

Posted 5 years ago

“Spento 650 Euros on shore se846, never received, the package seems to be stucked in netherland, they never shipped again, they never refund me even if I paid plus 20 euros for insurance. 3 months now, they only answer my every day mail with: we need a logistics office response before doing anything. 3 months the same answer. No logistic office response arrived and I lost 650 euros, and will spend more for a lawyer”

Helpful Report

Posted 5 years ago

eGlobal Central is rated 1.6 based on 431 reviews