eGlobal Central Reviews

Name: eGlobal Central
Rating: 1.61

1.6 Rating 436 Reviews

15 %

of reviewers recommend eGlobal Central

Company Reviews

Questions

Metrics

1.6

Based on 436 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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eGlobal Central 1 star review on 25th February 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No phone, no help and more then a month sins ordering. Here you can get help hopefully against companies that do not keep what they promise. China consumer association. cca. cn/En/Index.html”

Helpful Report

Posted 5 years ago

“My order could not be cancelled once it had been picked. I ordered at the beginning of November. Two smart phones as Xmas presents for my children. They were picked on 15 Nov and haven't yet left Hong Kong. It's now 6 Dec. I've tried to contact the shipping agents who tell me they don't know where the phones are or when they'll be delivered. I tried to contact EGlobal to cancel the order and they told me I could now only use the 14 day returns policy. I pointed out that I can't return what I don't have. They said I could cancel the order and they'd deduct shipping fees, but when I asked how much that would be they didn't answer the email. So I can cancel the order but I have no idea how much they will deduct - so obviously I don't want to do that as they could charge whatever they want for the shipping fees. There is an irony here that if they would get round to shipping the phones I wouldn't need to cancel. Their terms and conditions state that time is not of the essence for delivery so there is literally no deadline for delivery they could deliver them in June and not be in breach of their terms so I have no phones and nowhere to go legally speaking. They are now just ignoring every email I send. Please let my tale be a cautionary tale to anyone thinking of buying from EGlobal. Don't do it. Pay the extra 40 quid to Amazon and avoid being scammed. Interestingly the website still says these phones will be with you within 5-7 working days of being ordered. This is just completely misleading and untruthful. EGlobal are well aware that the product has no hope of arriving in that timescale”

Helpful Report

Posted 5 years ago

“Strong avoid! Never got my headphones.”

Helpful Report

Posted 5 years ago

“No item received, no replies to emails, no contact phone number, lucky I paid via paypal. Worse company ever and should not be allowed to trade.”

Helpful Report

Posted 5 years ago

“Really dissapointed in eglobal,my order was paid for on Nov 29,( processing for 5 days?) Then this morning they told me not in stock,yet it's still for sale on eglobal site,it's a Christmas present for my son,now I fesr he won't get it in time,emailed 8 times - no satisfaction,checked my order - still says processing untrue-as eglobal told me it's out of stock,never again, ever,will I use eglobal,and my review will reflect this ,on all Irish forums, communication is awful, unfortunate as several friends have used eglob al without problems over the years”

Helpful Report

Posted 5 years ago

“Nice to promise 6-8 days delivery when I've been waiting since November 5. No explanation why but just the standard answer. Have requested the money back when I want to cancel the purchase. No answer to this. This is what their autoresponder looks like: Parcel Status 252019-12-01We apologise for the delay, we are following up your order to get it delivered to you as soon as possible. 242019-11-30We apologise for the delay, we are following up your order to get it delivered to you as soon as possible. 232019-11-29We apologise for the delay, we are following up your order to get it delivered to you as soon as possible. 222019-11-28We apologise for the delay, we are following up your order to get it delivered to you as soon as possible. 212019-11-27We apologise for the delay, we are following up your order to get it delivered to you as soon as possible. 202019-11-26We apologise for the delay, we are following up your order to get it delivered to you as soon as possible. 192019-11-25We apologise for the delay, we are following up your order to get it delivered to you as soon as possible. 182019-11-24We apologise for the delay, we are following up your order to get it delivered to you as soon as possible. 172019-11-23We apologise for the delay, we are following up your order to get it delivered to you as soon as possible. 162019-11-22We apologise for the delay, we are following up your order to get it delivered to you as soon as possible. 152019-11-21We apologise for the delay, we are following up your order to get it delivered to you as soon as possible. 142019-11-20We apologise for the delay, we are following up your order to get it delivered to you as soon as possible. 132019-11-19We apologise for the delay, we are following up your order to get it delivered to you as soon as possible. 122019-11-18We apologise for the delay, we are following up your order to get it delivered to you as soon as possible. 112019-11-17We apologise for the delay, we are following up your order to get it delivered to you as soon as possible. 102019-11-16Due to unforseen circumstances there is a delay in your shipment. We will update here once we have news. 92019-11-15Processing delay, your parcel will be out for delivery shortly. 82019-11-14Shipment further connected. 72019-11-13Your parcel will arrive shortly at the courier depot. 62019-11-12Shipment is on its way to the local depot. 52019-11-11Your parcel has arrived at a sort facility. 42019-11-10Shipment will arrive at courier depot for sorting shortly. 32019-11-09Shipment is en-route to courier depot. 22019-11-08In transit. 12019-11-07The parcel has been picked by the courier; The parcel has left the courier's warehouse. Not the most serious way to treat their customers. I wonder if I get the money back and that the entire sum is paid back without any imposed fees. Shop here again? No hardly! Do not recommend buying from eGlobalcentral.”

Helpful Report

Posted 5 years ago

“Ordered a in stock item over 20 days ago still not here and is in Singapore ??? Do the have a 1 day working week hence the 8-10 working days”

Helpful Report

Posted 5 years ago

“I made a purchase from a mobile phone..and just sent me an empty box ... be careful who is buying on this site. I received neither the mobile phone nor the refund ..”

Helpful Report

Posted 5 years ago

“ordered Samsung phone thinking it is cheaper deal but never recieved for more than 3 months instead only recieved charger Scam...Scam........Dont buy from Chinese specially online”

Helpful Report

Posted 5 years ago

“Ordered an item 2 weeks ago. No tracking number received. Contacted support 7 times and only received 1 reply. Package still has not arrived. NEVER AGAIN.”

Helpful Report

Posted 5 years ago

“Very Happy .Ordered a canon 200D . Didn't receive it after four weeks. Contacted them and they sent a new one in two weeks . Works perfectly. Saved over 250 euro compared to retail price. One advice get insured shipping so that way you are protected incase the product goes missing .”

Helpful Report

Posted 5 years ago

“I ordered a camera on November 1st, today is 21 and nobody tells me anything, only standard answers. I don’t recommend to anyone”

Helpful Report

Posted 5 years ago

“I ordered a Samsung Galaxy A10 on 3rd Nov, I was panicking about this company after reading the terrible reviews (but after I'd ordered, blonde moment lol). The phone arrived within 2 weeks, perfect, brand new, well packaged !!”

Helpful Report

Posted 5 years ago

“Terrible experience with Eglobal Central: the product simply was never received. I had to write to them to ask what had happened after more than a month and they said the parcel was "lost". No reimbursement but a derisory 22 EUR compensation.. Reading around it appears I am not the only person in this situation so it seems unacceptable they keep on working with the same delivery company that keeps "loosing" packages..”

Helpful Report

Posted 5 years ago

“Huge scam!!! I purchased a mobile phone on the 28 October and eGlobal Central UK shipped it to me on the 9 October because I claimed for my shipment, but the item never arrived, it was lost by the Hermes courier. And even if I've sent them lots of e-mails the only I get is what it looks like an standard answer as they are waiting for an answer from the courier! I've now read on other reviews that it happens many times, so I see that it might be part of a huge SCAM!!! Don't lose your money with them!!”

Helpful Report

Posted 5 years ago

“The Delivery date is misleading . I purchased a Ipad. Says in in Stock. But it was not . Delivery nearly 3 weeks. No follow up. When I did get the Ipad it came with an Australian apple plug and a cheap adaptor . Not want I ordered. So who knows what plug you will get.. Updates are false as they say processing for too long. When there is no processing. I would not buy again. I live in Ireland”

Helpful Report

Posted 5 years ago

“Really horrible experience Prices maybe cheaper but service equally poor”

Helpful Report

Posted 5 years ago

“After claiming these a stock item..I have been waiting for a pair of headphones for 7 days following the tracking information which indicated that the items were in transit. Today EGlobal have issued a further tracking number and started the whole process again. I don't believe them and will be cancelling my purchase.”

Helpful Report

Posted 5 years ago

“On the 21st of October, I bought a Asus ROG phone 8GB of ram and 512GB for 389€ (including better delivery) So, a week had passed so I was like, “Oh I better contact them and ask them about my purchase” So I did, I emailed them some guy named “Makal” Got back to me and said “Oh, item is out of stock” And I was rolling my eyes because it said on their website that it was in stock so I was like “Okay I’ll wait..” So I waited and they got back to me and said that my order will be shipped on Halloween so Again I waited and waited then Today, I contacted them again because I was getting inpatient now and I asked them AGAIN on when is my package going to be delivered. And they were like “Oh you’ll have to wait another three days blah blah blah” and I’m like....Somethings fishy going on here. So I thought I look up some reviews of this Well loved site that some possibly paid yuppies have been praising so much. And then I realized I have made a Grave mistake. All the reviews for the site where bad and I mean bad. Some people got scammed, some people never got what they wanted, some people never got good costumer service. It was awful that these people went through this and as for the people praising this site I kindly tell you to shut the hell up and get your head off of your ass. I’ve been scammed and others have too and whats worse? It wasn’t my money. It was my girlfriends..a gift for Christmas. She gave me 500€ but still 389€ is allot of freakin money to lose to a group of scammers who tricked me into believing I was getting a ROG phone with a 700€ discount. I have paid the price for my impatience, stupidity, dishonesty, and lack of effort. Because with that 500 I could of saved more money! Until I reached enough to buy a ROG phone from a even better and more honest website so what I’m going to do is I’m going to repent of my Sins of impatience, laziness, dishonesty and ignorance AND I’m going to use MY OWN MONEY to buy the phone I want from Asus themselves to make up for being scammed. I’m not going to cry spilled milk or am I going to panic. It was just 389€ things could of been lot worse. And to God who had opened my eyes and allowed me to feel what is like to be scammed so I may have better experience in the future, I am forever grateful, but how am I going to break it to my Girlfriend, I don’t know. Anyway I’m going to leave this here. As sonic the Hedgehog said in sonic says “It’s too good to be true, but properly false” Stay away from sits that offer incredible prices for super expensive phones. Don’t fall victim to their scams and lies like I did. Be honest. Don’t take the easy way. Always go the hard way for the hardest way in your life, leads to well deserving rewards.”

Helpful Report

Posted 5 years ago

“I have been buying for 3 years with snout 15 purchases with no problems though i buy photography the problems seem to be phones, it takes about 10 days to sort and arrive not a problem for me as they are the cheapest with vouchers or codes.”

Helpful Report

Posted 5 years ago

eGlobal Central is rated 1.6 based on 436 reviews