eGlobal Central Reviews

Name: eGlobal Central
Rating: 1.59

1.6 Rating 431 Reviews

14 %

of reviewers recommend eGlobal Central

Company Reviews

Questions

Metrics

1.6

Based on 431 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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eGlobal Central 1 star review on 25th February 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“SCAM SCAM SCAM 769.39 £ They don't send my parcel or refund my money SCAM SCAM SCAM AVOID”

Helpful Report

Posted 3 years ago

“Total scam. AVOID! They took an order but because of a "system connection error" they can't refund me. Now I have to do a chargeback via my credit card. Here is the email they sent, which marks them out 100% as scammers! ======================== Due to a system connection error with our payment provider, we have had to cancel your order. Unfortunately, we are unable to process the refund to you due to this error. Any email you have received from us earlier is overridden with this email. For reimbursement assistance, please contact your financial institution who will be in better position to assist you in such regard.”

Helpful Report

Posted 3 years ago

“I ordered 1 month ago as I thought I'd give them abit of time with whats going on, it took them over 2 weeks to dispatch they won't answer emails,now im going to have 2 very upset boys Christmas morning, you as a company deserve no stars , everybody stay away”

Helpful Report

Posted 3 years ago

“The most horroble shop I have ever seen. No support. No delivery terms you can wait for your order for months. Any opportunity to cansel! DON"T ORDER HERE!”

Helpful Report

Posted 3 years ago

“Avoid at all costs. Two months no product & no refund. They pull funds at time of purchase rather than at time of shipment. Bush League Chinese scam.”

Helpful Report

Posted 3 years ago

“Order accepted over 2 weeks ago, no update on product availability and no sign of product. Please avoid this site”

Helpful Report

Posted 3 years ago

“Bought a lens from them that was damaged, mailed them and they started a RMA, they took this against the courier company refused, adter that nothing was done?!? No responsibility what so ever!!! 👎”

Helpful Report

Posted 3 years ago

“Scammed me for £173. Offered £10 compensation after product never arrived. AVOID THIS CROOKED COMPANY. What goes around you thieving bastards.”

Helpful Report

Posted 3 years ago

“Avoid this criminal outfit at all costs. Ordered product and shipment never arrived. Refund refused due to no insurance taken. Sorry but who failed to deliver. Crooked bastards.”

Helpful Report

Posted 3 years ago

“Recently I purchase teleconverter from them, when testing the teleconverter, It was not working as it should be, creating a black line at the bottom of the photos I was taking. So I send it back as DOA "Dead on Arrival" it means faulty item I received with the evidence of the photos. They organised a courier to pick up, and send it back to Hong Kong for testing. Then they said they couldn't reproduce the fault, now they are expecting me to pay for the cost to send the item to HK which is £50, if I want the item back, now I have to pay for £50 + £32 = £82 just to get my faulty teleconverter back to me!!! which I already paid £108 when I purchased. Since I am demanding refund, now they are only going to pay £58.99 back to me. Simply I paid for their faulty item £108.99 , now only getting refund just £58.99. please don't trust this company... I have been in photography for the past 25 years , never experienced anything like this.. Please use "Panamoz.com" they are giving you 3 years warranty on all purchase, 100% reliable too.”

Helpful Report

Posted 3 years ago

“Definitely do not recommend this ‘company’. Ordered £300 worth of items 3 weeks ago and still not arrived. I’ve sent them several emails and which they have responded that there are ‘delays’ but I have requested a full refund and took it through PayPal as they are not legit”

Helpful Report

Posted 3 years ago

“STAY AWAY FROM THIS COMPANY!!! I ordered a iPhone 11 pro max for my son's birthday will within time to be able to get it with their super slow processing time. After 2 week I wrote asking when I was likely to receive it and I was told that the order was cancelled upon my reques?!?!!? I never told them to cancel it and finally they came out and said that the product was out of stock so THEY cancelled I order. This is a joke of a company - very unprofessional and full of cheaters.”

Helpful Report

Posted 3 years ago

“I have ordered goods from this company and not received them, they use the process of sending out an email to say the goods have been dispatched and you can then no longer cancel the order or claim a refund according to their customer services. They cant even clarify where the goods are or when they WILL acutally be delivered. AVOID using this company”

Helpful Report

Posted 3 years ago

“After being really excited to buy a xiaomi phone I ordered it on dec 2 and said it would dispatch within 24 hours and up to 72 hours if it was not in stock. when I purchased it said it was in stock, however after waiting 7 days and seeing no tracking I inquired and they said it was not in stock and waiting on the supplier. After reading horrendous reviews about waiting over a month and possible receiving a phone with a imei number that is invalid for the actual manufacturers warranty ( like lots of people have stated ) or possibly receiving a phone that is not as described i wanted to cancel my order. ****If you read the cancellation policies in the fine print there is a link to say to fill out a support ticket to cancel the order-this link was broken when I tried to click it and after some time scrolling around and calling my bank I found the ticked submission box under their contact information. Here is the direct link below to fill out a ticket that I used and seemed to get a reply with https://www.eglobalcentral.com/en_US/contact-us apparently this is the only way you can cancel your order if it is still being processed. To their benefit they did provide me with a refund to my paypal account but -37$ of the total amount. I am unsure if some sort of refund fee paypal charged me? I was under the impression that paypal would refund the full amount and if that is the case then it appears as thought the seller has charged me for a restocking fee on an item they never even had in their possession to begin with. still its a small fee to pay I guess then being stuck with a phone that may not be what is stated in the description”

Helpful Report

Posted 3 years ago

“Very poor, I paid £400 for an ipad, never arrived and still waiting for a refund........Avoid!!”

Helpful Report

Posted 3 years ago

“Don't use this site. I ordered some headphones and I can see they have yet to be actioned and they do not respond to chatbot when I asked questions. TERRIBLE AVOID”

Helpful Report

Posted 3 years ago

“same here. technical problem with the payment , so the order is canceled .but they managed to withdraw the amount from the account . went straight to the bank to ask a cashback to my account . i suggest anybody who reads this . avoid this at all cost . they are not honest . 557 euros . expensive experience”

Helpful Report

Posted 3 years ago

“Ordered a pair of Sony headphones on 23rd October 2020 and was informed of a 3-5 day delivery. Payment taken from bank account. Long and behold still no sign of them!! I was sent tracking details that said the order was despatched the same day, ten days later this appeared on the tracking:- "Due to unforseen circumstances there is a delay in your shipment. We will update here once we have news." Next day this appeared:- We apologise for the delay, we are following up your order to get it delivered to you as soon as possible. Ten days later this appeared:- Your parcel has arrived at GLS, please follow this link for further information: 300************* Then........NOTHING!!! TRYING TO GET A REFUND AT THE MINUTE!! AVOID THESE GANGSTERS AT ALL COSTS!!”

Helpful Report

Posted 3 years ago

“Bought an iphone 12 mini just last week. Funds cleared from my account no problem then today I get an email saying due to a payment issue the order is being cancelled and I'll receive a refund in 7-10 days. Mustn't have been able secure the stock they were trying to sell. Will initiate a claim back from my bank asap too.”

Helpful Report

Posted 3 years ago

“Have used them 3 times before and the service was excellent l. However I ordered a tablet on 23 sept and still have not received it on 24 November (Over 2 months later !!!) - have sent at least 8 emails to customer support and while they have got back to me I still have no idea when I will receive the tablet - I have asked for a refund - beware”

Helpful Report

Posted 3 years ago

eGlobal Central is rated 1.6 based on 431 reviews