eGlobal Central Reviews

Name: eGlobal Central
Rating: 1.59

1.6 Rating 431 Reviews

14 %

of reviewers recommend eGlobal Central

Company Reviews

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Metrics

1.6

Based on 431 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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eGlobal Central 1 star review on 25th February 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Spento 650 Euros on shore se846, never received, the package seems to be stucked in netherland, they never shipped again, they never refund me even if I paid plus 20 euros for insurance. 3 months now, they only answer my every day mail with: we need a logistics office response before doing anything. 3 months the same answer. No logistic office response arrived and I lost 650 euros, and will spend more for a lawyer”

Helpful Report

Posted 5 years ago

“I ordered a new mobile phone from eGlobal on 16th July 2019 for more than £260. The product was shipped on 24th July but tracking on the courier's website stopped updating on 30th July. I reported this to eGlobal 3 times. On 14th August 2019, eGlobal confirmed that the package was lost and refunded a paltry £10 leaving me £250 out of pocket. Jokers! I will never buy from eGlobal again. Be warned.”

Helpful Report

Posted 5 years ago

“I ordered a phone from them. I didn’t immediately realise that they actually operate from Hong Kong and don’t have a local presence. The site said it was in stock and delivery was in 4-6 working days so I was ok with that even after I realised there weren’t local. From my experience a few notes of warning. The website does not contain a contact number. They have text saying the phones are undergoing maintenance but I think it has been like that forever. There is also a link to submit a support ticket but the link is disabled and doesn’t do anything, 4 days after I ordered I sent an email as to shipping status. 6 days after I ordered I sent an email as to shipping status. 7 days after I ordered they send a response saying they were out of stock and I needed to wait until 11 days after my original order date. This is even though the product remained “in stock” on their website. 15 days after I ordered I sent an email as to shipping status. 16 days after I ordered I sent an email threatening to have my bank reverse the payment. 17 days after I told them I was starting the dispute process unless they promptly provided shipping information. They then cancelled the order and started the refund process. So from my experience: Don’t trust what they tell you in emails. I think they just stall and I guess hope they eventually get the item. You will only be able to contact them by email and then wait and hope they respond Their website is not accurate as far as stock status”

Helpful Report

Posted 5 years ago

“Purchased GoPro Hero 7 Black. Camera arrived with a tilted sensor, all footage rotated clockwise by around 10 degrees. eGCUK accepted return and I had to send the unit to Hong Kong not UK as advertised. After receipt eGCUK said screen had a scratch on it so they won't accept it back. They wanted £80 to send camera "AS IS" back to me without even addressing the problem. I contacted my CC company and made a Section 75 claim against eGCUK. Fortunately I had photo's proving no such damaged prior to dispatch (eGCUK did it themselves! to avoid warranty repair/replacement). CC company refunded me in full & when eGCUK realised I had placed the claim they said "Oh we found a fault...." So blatantly trying to extort £80 to return a faulty unit to me whilst previously refusing to accept it. They lied & tried to con me. The company must be investigated & I have forwarded my evidence on to Trading Standards who I await a reply as I type this. BEWARE folks... eGlobalCentralUK cannot be trusted & if you have a fault you may well have lost your money. Credit Card purchase only, if you must, and always keep quality photos from receipt to return, if you want a hope in hell of refund. Took approximately 2 months to get my money back. They do not deserve the 1 star I have recorded. Good luck!”

Helpful Report

Posted 5 years ago

“Appalling company who will NOT refund. Bought a Dyson Vacuum Cleaner. Serial number scratched off the product! The company states they will be responsible for the guarantee and not Dyson. How is this possible? Refuse to provide a UK return address. They don't have one. No invoice provided. Demanding fees for restocking etc. Please avoid this company!”

Helpful Report

Posted 5 years ago

“Crooks! I ordered a google wifi router 3 pack from them. The courier (Hermes, equally as bad as EGlobal) claimed it was left in a safe place. I never authorised it being left in a safe place since there isn't one where I live, and it was over £200. I stayed in the entire day awaiting delivery - my doorbell never rang. I contacted EGlobal who sent me a couple of standard messages saying they had logged the issue with the courier then eventually said the courier claim it was delivered 'as instructed' (I never gave such instructions) and so the case is closed. No refund, and I don't have what I ordered. Since this final email from them I have had no responses, they are ignoring me. They don't care about their customers in the least, only about taking money. Keep in mind also that they are not in the UK, they are in China.”

Helpful Report

Posted 5 years ago

“I bought 2 phones from them and I´ve never had a problem. Great value, but I don´t know how the customer service is. I guess if the product is in good condition there is nothing to complain.”

Helpful Report

Posted 5 years ago

“SCAM!!! BEWARE!!!”

Helpful Report

Posted 5 years ago

“My worst experience ever , still no phone no money back no one answer your emails im contacting my Bank for to get a refund.”

Helpful Report

Posted 5 years ago

“Please don't buy anything from this company because it is a scam business. Their tracking information and customer support are just smoke and mirrors. For example, use their URL http://track-shipment.eglobalcentral.eu/?courier=CENTRAL-POST-21&tracking=123 and replace or change the numeric tracking digits with any number you wish.”

Helpful Report

Posted 5 years ago

“This company is apparently a scam. After getting your money, you are receiving a tracking number that is updated with the exact same information for all customers every 24 hours. The name of the courier is not mentioned anywhere and the support desk that is supposedly available to answer customers' inquiries is non-existence. I also realized that their tracking page generates fake logs giving the impression that the parcel is in fact transferred from one place to another. For example, try to change or replace any numeric digit in the following URL and see the information displayed on the page: http://track-shipment.eglobalcentral.eu/?courier=CENTRAL-POST-21&tracking=555”

Helpful Report

Posted 5 years ago

“Please be aware this company is a waste of time. Ordered a mobile from eGlobal Central, on the time when I ordered it showed that they have it in stock. After 5 days I sent an email query, and the replay was that it ran out of stock and the restock should arive within 1 to 3 days. 3 days have gone now and still no shipment tracking number. eGlobal Central is a waste of time. Will NEVER order from eGlobal Central again.”

Helpful Report

Posted 5 years ago

“Been 4 months now and high end mobile phone lost in the post. paid extra for 'so called' delivery insurance, for which eglobal will not honor, down £700 and 30+emails. do not use this company”

Helpful Report

Posted 5 years ago

“Never again! They never delivered or answered my mails, waiting almost a year now. I want my money back!”

Helpful Report

Posted 5 years ago

“Received apple I pad air after 28 days. Brand new in sealed box. Only criticism they don’t reply to your emails. Was worried when I read reviews. But happy now, and £100 cheaper than anywhere else.”

Helpful Report

Posted 5 years ago

“It's being a month that I bought my Asus phone in their website, after a week they sent me an e-mail saying that they didn't have stock so I should wait, I'm waiting the whole month for the stock with no answer but the phone still available in their website to buy! https://www.eglobalcentral.eu/asus-zenfone-6-zs630kl-6gb-128gb-dual-sim-midnight-black-1.html?gclid=CjwKCAjwx_boBRA9EiwA4kIELn1jq9jaJIFIyaKEft-bLRo5Uuku9UiApZ9ao2eJF7eVYc7lxjqCsRoCLTIQAvD_BwE”

Helpful Report

Posted 5 years ago

“Hi,I've been waiting over 2 months now for a mobile phone I ordered no response from emails sent not happy at all.”

Helpful Report

Posted 5 years ago

“Customer service very poor, never responded to emails, tracking information limited, so you never know where your package is. Only plus point, item eventually did arrive, but not without its frustrations. So only use if you have no time scales!”

Helpful Report

Posted 5 years ago

“Do not use this company you cannot contact them! They claim the phone I bought was sent but it never arrives.”

Helpful Report

Posted 5 years ago

“I experienced very bad customer service. 7 months ago I received a phone which was broke, but couldn't test it for some weeks because I had moved to another country. when I found out that it was broke, I had to send it back at my own expense and have been waiting for the repaired phone ever since. in the meantime it lost all its value and I will receive the phone 9 months after buying it because I live in another country now. it's unbelievable. don't take the risk. buy somewhere else!”

Helpful Report

Posted 5 years ago

eGlobal Central is rated 1.6 based on 431 reviews