eGlobal Central Reviews

Name: eGlobal Central
Rating: 1.61

1.6 Rating 438 Reviews

15 %

of reviewers recommend eGlobal Central

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Metrics

1.6

Based on 438 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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eGlobal Central 1 star review on 25th February 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid from this website - ordered phone 11th September - order status is still processing. Customer service -just ignores any messages. As I understand they selling phones for cheaper price that out of stock.”

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Posted 5 years ago

“Add 10£ to any price that appears on this site. Or your parcel will be "lost" in transit and you will have no recourse. Quite incredible anyone could run such a scam in full view in the UK.”

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Posted 5 years ago

“Please don't buy from them. Extremely bad bad bad experience and problem still not resolved. They deserve less than a star. Very unprofessional online store based in Hong Kong with extremely bad customer service with no communication skills at all. Besides the fact that I contacted them within one hour when I received my damaged gimbal, with a big horizontal crack on the display and multiple smaller scratches, plus the gimbal had a factory fault (the micro USB socket being too loose and not charging the gimbal) they refused to replaced the item or give me a refund. I received a used and damaged gimbal and they are trying to blame the courier for this folts and they claim they opened a dispute with the courier and I need to wait. Considering that I have already provided all the evidence and the pictures they needed, why do I need to wait for their claim with the courier, when I don't have to do anything with this? Please, first resolve your customer issue and then you focus on your claim. I am also within the 14-day return policy as I received and damaged item but they don't care. I still have to wait until they resolve their dispute with the courier?? That's ridiculous”

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Posted 5 years ago

“This is worst company avoid at all cast.”

Helpful Report

Posted 5 years ago

“Do NOT deal with them!!!! My order was left outside my door because I was out! Subsequently, by the time I got home, the parcel was not there! I immediately contacted eGlobal and they started their investigation, 24hrs later they asked me to prove my I.D. which I did, and then they stop responding to my emails (you have to wait 24hrs for response). I took the matter to PayPal and they sided with eGlobal because it had been delivered (to my street effectively or anybody that wanted it) So I tried chasing it up again with eGlobal and they said I had not returned proof ( i sent images of my email sent folder with date and time stamp. THEY ARE NOW IGNORING MY EMAILS, So I have lost nearly £300 pounds, (i did also purchase their postage insurance too, so that was more money wasted). Just to clarify, I was only asking them for a replacement as I still wanted my order. I WOULD NOT DEAL WITH THEM AGAIN AND WOULD NOT RECOMMEND THEM to anyone.”

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Posted 5 years ago

“BROKEN SEAL ITEM DELIVERED eGlobal Central do not even deserved 1 star Do not trust this seller will post you broken seal used return refunded item and then this seller will (start lie they sent you a brand new item) they will waste buyers lots of time on emails and correspondent eGlobal Central will never admit their mistake They Purposely delivered me broken seal ezviz DP1 door viewer - This item cost me over £100/= Be careful they have put all 5 stars reviews on their own site making first buyer fool - Do not waste your money and time Kamal - London”

Helpful Report

Posted 5 years ago

“Ordered product. Was informed it was out of stock. They explained they would not be able to source the product. Refund was due to take 14 days. Nothing. Now no longer responding to emails. AVOID! THIS IS A SCAM SITE.”

Helpful Report

Posted 5 years ago

“This place is a total scam - I've been receiving automated updates saying "We apologise for the delay, we are following up your order to get it delivered to you as soon as possible." for 30 days straight, and then silence. Package never got delivered, I wrote them a bunch of emails asking for the status and then for a refund - none of them have been answered. I tried to request a refund, but the link on the website saying "Request refund" just redirects to a home page. To treat their customer like this is a complete disgrace”

Helpful Report

Posted 5 years ago

“If you are going to make an order from this company think twice before you do. I have use them a few times over the few years and spent a lot of money with no problems but my last order I placed in May but the items never came, so after several emails to them they just kept on saying that the items were stuck in custom and would refund my money when they got the items back. So in the end I had to get Paypal to get my money back, which I have just got my money back today. My advise is do not use this company. I certainly will not be ever us them again.”

Helpful Report

Posted 5 years ago

“Spento 650 Euros on shore se846, never received, the package seems to be stucked in netherland, they never shipped again, they never refund me even if I paid plus 20 euros for insurance. 3 months now, they only answer my every day mail with: we need a logistics office response before doing anything. 3 months the same answer. No logistic office response arrived and I lost 650 euros, and will spend more for a lawyer”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“I ordered a new mobile phone from eGlobal on 16th July 2019 for more than £260. The product was shipped on 24th July but tracking on the courier's website stopped updating on 30th July. I reported this to eGlobal 3 times. On 14th August 2019, eGlobal confirmed that the package was lost and refunded a paltry £10 leaving me £250 out of pocket. Jokers! I will never buy from eGlobal again. Be warned.”

Helpful Report

Posted 5 years ago

“I ordered a phone from them. I didn’t immediately realise that they actually operate from Hong Kong and don’t have a local presence. The site said it was in stock and delivery was in 4-6 working days so I was ok with that even after I realised there weren’t local. From my experience a few notes of warning. The website does not contain a contact number. They have text saying the phones are undergoing maintenance but I think it has been like that forever. There is also a link to submit a support ticket but the link is disabled and doesn’t do anything, 4 days after I ordered I sent an email as to shipping status. 6 days after I ordered I sent an email as to shipping status. 7 days after I ordered they send a response saying they were out of stock and I needed to wait until 11 days after my original order date. This is even though the product remained “in stock” on their website. 15 days after I ordered I sent an email as to shipping status. 16 days after I ordered I sent an email threatening to have my bank reverse the payment. 17 days after I told them I was starting the dispute process unless they promptly provided shipping information. They then cancelled the order and started the refund process. So from my experience: Don’t trust what they tell you in emails. I think they just stall and I guess hope they eventually get the item. You will only be able to contact them by email and then wait and hope they respond Their website is not accurate as far as stock status”

Helpful Report

Posted 5 years ago

“Purchased GoPro Hero 7 Black. Camera arrived with a tilted sensor, all footage rotated clockwise by around 10 degrees. eGCUK accepted return and I had to send the unit to Hong Kong not UK as advertised. After receipt eGCUK said screen had a scratch on it so they won't accept it back. They wanted £80 to send camera "AS IS" back to me without even addressing the problem. I contacted my CC company and made a Section 75 claim against eGCUK. Fortunately I had photo's proving no such damaged prior to dispatch (eGCUK did it themselves! to avoid warranty repair/replacement). CC company refunded me in full & when eGCUK realised I had placed the claim they said "Oh we found a fault...." So blatantly trying to extort £80 to return a faulty unit to me whilst previously refusing to accept it. They lied & tried to con me. The company must be investigated & I have forwarded my evidence on to Trading Standards who I await a reply as I type this. BEWARE folks... eGlobalCentralUK cannot be trusted & if you have a fault you may well have lost your money. Credit Card purchase only, if you must, and always keep quality photos from receipt to return, if you want a hope in hell of refund. Took approximately 2 months to get my money back. They do not deserve the 1 star I have recorded. Good luck!”

Helpful Report

Posted 5 years ago

“Appalling company who will NOT refund. Bought a Dyson Vacuum Cleaner. Serial number scratched off the product! The company states they will be responsible for the guarantee and not Dyson. How is this possible? Refuse to provide a UK return address. They don't have one. No invoice provided. Demanding fees for restocking etc. Please avoid this company!”

Helpful Report

Posted 5 years ago

“Crooks! I ordered a google wifi router 3 pack from them. The courier (Hermes, equally as bad as EGlobal) claimed it was left in a safe place. I never authorised it being left in a safe place since there isn't one where I live, and it was over £200. I stayed in the entire day awaiting delivery - my doorbell never rang. I contacted EGlobal who sent me a couple of standard messages saying they had logged the issue with the courier then eventually said the courier claim it was delivered 'as instructed' (I never gave such instructions) and so the case is closed. No refund, and I don't have what I ordered. Since this final email from them I have had no responses, they are ignoring me. They don't care about their customers in the least, only about taking money. Keep in mind also that they are not in the UK, they are in China.”

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Posted 5 years ago

“I bought 2 phones from them and I´ve never had a problem. Great value, but I don´t know how the customer service is. I guess if the product is in good condition there is nothing to complain.”

Helpful Report

Posted 5 years ago

“SCAM!!! BEWARE!!!”

Helpful Report

Posted 5 years ago

“My worst experience ever , still no phone no money back no one answer your emails im contacting my Bank for to get a refund.”

Helpful Report

Posted 5 years ago

“Please don't buy anything from this company because it is a scam business. Their tracking information and customer support are just smoke and mirrors. For example, use their URL http://track-shipment.eglobalcentral.eu/?courier=CENTRAL-POST-21&tracking=123 and replace or change the numeric tracking digits with any number you wish.”

Helpful Report

Posted 5 years ago

eGlobal Central is rated 1.6 based on 438 reviews