eGlobal Central Reviews

Name: eGlobal Central
Rating: 1.61

1.6 Rating 438 Reviews

15 %

of reviewers recommend eGlobal Central

Company Reviews

Questions

Metrics

1.6

Based on 438 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how eGlobal Central made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

eGlobal Central 1 star review on 25th February 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If you seeing this Pleas Please Please dont use this 'eglobal central' I bought two items. and they sent a wrong item and the machine has a problem. returning system is much more terrible. you have to pay for the return like post fee even if it is not your fault”

Helpful Report

Posted 5 years ago

“I've recently received the purchased brand new samsung A6+ black. Delivery was good and quick. I believed that the store is located in Australia, but mobile phone was shipped from Hong Kong. It did not have AU suitable charger (it has for the US socket) so the shop added adaptor. Next I noted that the phone does not have NFC. Then I checked description of the item on the web site - there is nothing mentioned about NFC. Although NFC is optional for A6+, its absence was disappointing. After having used it in a week, I noted no any issues, there were no any pre-installed applications that you can find in some geomarkets. To conclude, since I'd like the gadget that was established for AU, I am not sure that I'll buy anything else in this shop although the item is well working and software updates correctly. The shop did not provide full info about origin of the gadgets they are selling.”

Helpful Report

Posted 5 years ago

“Terrible, the worst service and cheat company. I ordered a phone but by mistake I entered wrong billing address so my order was cancelled by merchant. So next day I ordered another phone. Two days later the first order was magically confirmed (even tho cancelled by mechant and never noone asked me to authorize the order after). Money was taken too. No reply from company. I claimed via Metro Bank but got nowhere. Totally super angry that even bank does not support such nonsense cases. They work together with Toby Deals so be careful for both of these cheats.”

Helpful Report

Posted 5 years ago

“I have purchased a camera once before from eglobal and it was fine. However, I then (about 2 years later) purchases a phone and it didn't turn up. The customer services id respond a couple of times but basically if there are any issues with delivery they will have you wait for, in this case, 6 weeks before refunding you without even telling you they've done it (they could have made some brownie points there). So if you are used to sellers taking responsibility for their sales, avoid at all costs. I paid more to actually get a phone! Not exactly a scam but a terrible experience...... BUYER BEWARE!!!!!!!!”

Helpful Report

Posted 5 years ago

“The Samsung A7 phone is fantastic, very nice and performs just like the descriptions of it. It is very powerful, quick, great storage and looks big and nice, the blue at the back looks brighter and nicer under better lights. A super smartphone for a lower price than normal. However, my phone took 6 WEEKS to arrive, when it should of been 6 days. There was little and poor communication, hardly responding to emails, when they did it was generic and not useful. There is no option to call them regarding orders, the tracking updates are lies and deceptive, and the link to live chat and to cancel does not work. Order from another company unless you do not want to have your item delivered immediately and can wait many weeks with little communication.”

Helpful Report

Posted 5 years ago

“Made an order on the 1st of February and after 4 days received an email that it had been picked up. Some days after that email, still no tracking number received, so asked where it was and was informed on the 13th of February that the order had been shipped on the 14th!!! Wow... Marty McFly is back to the future... I contacted them again and they sent me a DHL tracking that says pick up was requested on the 12th of February and 3 days after is still showing the same. I keep asking them, but getting always the same useless replies as if they are avoiding the truth... Luckily I've used PayPal so I'll be opening a dispute with them, but if I had used CC I would have lost my money... Avoid this company...”

Helpful Report

Posted 5 years ago

“It's a complete lottery buying from this company. First bought a £200 mobile from them a few months back and everything was fine, it came within a week and was as described so no problems there. So it seems i was dealing with a good, reliable company and i decided to place an order for a £350 camera as they were way cheaper than UK prices. A day after paying for the item got an update to say all was well and a tracking number was provided. Then things started to go downhill. After waiting for over a week nothing turns up and Yodel was still waiting for the parcel. Email Eglobal to chase the parcel and apparently the parcel got stuck at customs awaiting clearance and their team is forwarding the paperwork to speed things up. Another two weeks gone by and still no sight of the parcel. Tried to email them several times without any response. Submitted a ticket on their site and got an automated response with the same tracking number provided. Basically looking back, all correspondents from this company seem to be pre-made cut and paste replies with no real human input. Is this just a one man/woman operation? My patience final run out and contacted Paypal for help with a refund and after one week my money was back into my account. The bottom line is, this is not a scam company but a company definitely without any customer care should you hit trouble. And always pay with Paypal and not a credit/debit card as they have better buyer protection.”

Helpful Report

Posted 5 years ago

“Smart phone order placed on 16 Jan 2019, sent email on 23rd Jan 2019 and got a reply saying that it was out of stock despite 'it' still advertised as 'in stock' in its website. Anyhow got a reply saying that stock 'will be arrived' and dispatch within 2 days, 5 days gone by nothing happened (28th Jan). Contacted Paypal for refund, refund received in 3 days. The bottom line of ordering from 'it' depends on your luck....If you order from 'it', you need to ask yourself one question: 'Do I feel lucky?' Well do ya, punk?”

Helpful Report

Posted 5 years ago

“ordered a phone online - tried to cancel the order as i ordered the wrong model, emailed them 4 times and had no reply. this afternoon i had an email that the product is dispatched and due to holidays (which holidays) we can't give you a tracking number at this point. not sure if they have scammed me - will await few days and if nothing heard will have to call the bank and put a block on the payment.”

Helpful Report

Posted 5 years ago

“contacted company noumerous times now in an attempt to retrieve my undelievered item. This item was payed for with insured shipping and I still have not recieved it almost 3weeks later. I was informed by DpD that this item was returned to eglobal central due to a lack of contact information. This is an ongoing issue I have contacted them about on many occasions and the replies I have recieved have been highly unsatisfactory. I am not willing to let this problem continue any longer as I needed this phone urgently and am not one bit happy with my service dealing with the above issue. WILL BE CONTACTING PAYPAL”

Helpful Report

Posted 5 years ago

“I ordered Samsung galaxy phone nearly 6 weeks ago. Only communication was through email. Initially it looked promising but after about 2 weeks got message that phone is held up by customs. After 4 weeks I asked for refund and they stopped answering my several emails. I took the claim through PayPal and they gave a Yodel delivery tracking number. When I tracked that number on the day of delivery, it said the parcel is getting delivered to a completely different part of UK. I informed PayPal and thankfully they are going to refund my money. Please do not use EGlobal just to save few pounds. AVOID”

Helpful Report

Posted 5 years ago

“The worst customer service I have ever seen. Never buy anything from them at all. They sold me a broken phone that restarts 15 times a day alone, they did not reimburse it and even replaced it with proof of the fault. I had to buy another phone to send mine for repair. I threw in the toilet 170 euros. DO NOT BUY FROM THEM.”

Helpful Report

Posted 6 years ago

“Took my money for a laptop.nearly 1100euros.4 weeks later I got nothing.they just ignore me and my emails.they say 6days for delivery.they just take your big time and send nothing and ignore you.i just find out now it's a Chinese company.i will never deal with again.and I was a good customer.and my son still has nothing and I have no more money.eglobal stole it”

Helpful Report

Posted 6 years ago

“This company is a SCAM. Product ordered a month ago still not received. No answer to my emails. I have lost my money (357€) and i am now raising this to the Police.”

Helpful Report

Posted 6 years ago

“DON'T buying from this company,AVOID THEM!!!!”

Helpful Report

Posted 6 years ago

“très bon site très intéressent”

Helpful Report

Posted 6 years ago

“I had previously purchased a UE speaker from Eglobal Central several years ago. It remains a great product at the cheapest price and all seemed good. However, if there is an issue with warranty then this is a completely different experience. I purchased an iPad 5th Generation at the end of November 2017 for a Christmas present, that wasn't opened or used until December 25th 2017. This iPad developed a fault approx 14th January 2019, which was just into the 13th month of usage. PLEASE BEWARE, this company is not UK based (Hong Kong based I think) and they will not enter into any communication regarding faults after the strict 12 month period has elapsed. You simply get told that the guarantee has elapsed, they are not responsible and there is no alternative repair option. There is no such thing as Consumer Law with Eglobal Central, cash is clearly king with this company. It would appear that if you reside in the UK, in order to be protected by Consumer Law, you need to purchase from a bone-fide UK company. I won't make this mistake again, and will boycott Eglobal Central forthwith.”

Helpful Report

Posted 6 years ago

“Worse company ever! Is based in China, not Hong Kong, I received a faulty item and they are wasting time answering useless questions to avoid to sort the problem out .... DISASTER !!”

Helpful Report

Posted 6 years ago

“Super.fast delivery of my new IPad 6days. Well packaged. Cheapest on the net.”

Helpful Report

Posted 6 years ago

“Avoid like the plague... Seriously....... A dodgy Hong Kong bunch of robbers. Ordered a watch... It didn't arrive.... But low and behold they don't answer emails other than auto response. Still chasing my money three months later.... KEEP AWAY”

Helpful Report

Posted 6 years ago

eGlobal Central is rated 1.6 based on 438 reviews