eGlobal Central Reviews

Name: eGlobal Central
Rating: 1.59

1.6 Rating 431 Reviews

14 %

of reviewers recommend eGlobal Central

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Metrics

1.6

Based on 431 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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eGlobal Central 1 star review on 25th February 2021

Anonymous

Anonymous // 01/01/2019

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“Good People in the UK, do not use this company whatever you see. You have heard of that saying "if it is too good to be true" well remember that saying. All the products come from Hong Kong and are either fake, faulty or stolen. The guarantees are not worth the paper its written on and the manufacturer of the products will not cover the item if it is purchased from China or Hong Kong. I purchased a pair of RHA wireless headphones and when they arrived they looked perfect except for the bar code. When i contacted RHA in Scotland, they stated that they did not sell their headphones into Hong Kong and would not guarantee the product if they went wrong or required repair. They were £35 cheaper from HK. But what a job I had trying to get my money back. I paid the postage and insured them and they deducted me £17.00 from the original price for handling the goods which were probably stolen to order. If you have money to throw away, then please continue to use this company. If not. YOU HAVE BEEN WARNED.”

Helpful Report

Posted 6 years ago

“FAULTY MICROSOFT SURFACE BOOK Bought 2 phones from this company in the past with no issues so I then bought a Microsoft surface book last month. Day I received it had to contact eglobal as it would not charge. They did not respond after 3 emails so I contacted PayPal. Eglobal only started responding to me after PayPal got involved. Cut & long & stressful story short they instructed me to return it tracked and signed. They refused to cover this cost as they said once a case was open with Paypal they would not pay. Cost me £95.87 to return item to them . Requested an exchange & not a refund but just got a refund with no explaination (via Paypal) Take good advice guys and pay a bit extra to buy what you want in this country where you have real rights as a consumer and a proper guarantee that the goods you buy are of merchantable quality.”

Helpful Report

Posted 6 years ago

“Bought a Nokia 8 from eGlobal, didn't realise that they weren't Uk based so I was a bit concerned whether I'd actually receive the phone. The phone arrived a few days after order was placed, it was well packed and brand new. I've read some bad reviews about this company but for me they were superb, fantastic Price's, super fast delivery and great communication. I was very impressed with their service.”

Helpful Report

Posted 6 years ago

“I bought a camera in July and was pleased with this and left a positive review. I went to use my camera last week and when I turned it on the lens stayed stuck in the zoom position. When trying to contact customer services - this is a nightmare - it is based in Hong Kong, they want you to video a fault - rather than a photograph - poor English communication and then I have to return a faulty camera at my own expense to Hong Kong. I would definitely NOT recommend buying from this company as there is no/poor customer service once purchased. I will wait to see what the latest response is but will then be raising the case with Pay Pal.”

Helpful Report

Posted 6 years ago

“Ordered an LG V30 on the 23rd of October,arrived on the 1st of November. No issues at all, okay. Product packed well.”

Helpful Report

Posted 6 years ago

“Genuine product but they can be more honest about the delivery time I ordered a Xiomi mi8 from eGlobal Central UK. The website mentioned 6-8 days of delivery time. However, even until the 20th day, I did not receive my phone. The message in the link they provided for tracking showed the same message each day that said something like "There is some issue and they are working with all parties to resolve it". I sent them a message but to no response. This made me doubt the genuineness of the company. Hence, I also reported to PayPal for the money back. Today I finally received my product. The phone seems great. The box was sealed. I checked the authenticity of the phone and it is a totally genuine product. I give eGlobal Central 3 stars for the good product and deduct 2 stars for the wrong information they have on their website about delivery time.”

Helpful Report

Posted 6 years ago

“Bought a Camera lens from their ebay store, the lens they sent came in plain (none standard) packaging and was faulty!! tried to sent back but their customer service help line is impossible!! AVOID THIS COMPANY - MOST OF THE POSITIVE REVIEWS ARE FAKES!!”

Helpful Report

Posted 6 years ago

“I ordered a phone as it was what I wanted and a great price. After reading the reviews online I was worried with all the negative comments but my concerns were completely unfounded the phone arrived in good time in A1 perfect condition and securely packaged. The the UPS tracking number given was good as I could see the delivery route and timescale and was able to accept delivery in person on the day. One other thing was that the monies sent only debited my account after the delivery was completed a refreshing change in this day and age when companies take your money and then deliver days or weeks after.”

Helpful Report

Posted 6 years ago

“Take more than a week to despatch in stock item. Not responding to emails. No communication. No customer care number. Better buying from local retailer.”

Helpful Report

Posted 6 years ago

“this is my 5th purchase from eglobal and i am very happy.when i first read the reviews i was worried i was going to be ripped off as people were saying it online.i followed the tracking on every purchase and ups couriers were the only worry i had sending my watch 300 miles away from my address.i am happy to say i will be buying fro this company and do so with the utmost confidence in this company.”

Helpful Report

Posted 6 years ago

“I ordered an iPad Mini from eGlobal Central UK on 10th October 2018, and got an immediate email confirmation that they'd received my order. All good so far. However, I didn't receive any further communication after that. I emailed them twice (to both email addresses I could find) for an update and got no response. Two weeks on, I checked my credit card and they hadn't processed a payment. I then emailed them to cancel the order as I have no idea when they were planning to fulfil it, and ordered off Amazon instead for an extra £20. Funnily enough I got an email response to my cancellation (they'd reserved the payment but not processed it yet) - it seems they weren't too bothered that I'd cancelled, I think they must not have anywhere near enough capacity to cope with the number of orders they are receiving. Having read other reviews maybe I got off lightly!”

Helpful Report

Posted 6 years ago

“Poor Service and no response back from the support or the sales team. Why they advertise the products when they do not have in stock is beyond me especially when thay take weeks to souce it.”

Helpful Report

Posted 6 years ago

“Avoid this company. I gave them a second chance after failing to deliver my first order. Six months later......I ordered a new Samsung phone and guess what......it never arrived. Lost in transit apparently. Have to wait 3-5 days for an email reply from eGlobal and when they do, it is useless information. I'm trying to go through my credit card company to get my £350 back as eGlobal are not helping. Trust me......avoid them and pay the bit extra for your own piece of mind!!!”

Helpful Report

Posted 6 years ago

“In April I placed an order for a phone which went missing during delivery. I am still chasing a refund which is hard as they do not reply. Disgusting company.”

Helpful Report

Posted 6 years ago

“I ordered an apple 4 watch on 27/09/2018 advised it was in process. Four emails later and like others on this site have mentioned I raised a ticket three times to get an update on the order, still no response. Advised them I’m now cancelling payment through visa. Really appalling service - best advice? Pay the extra and use a more reputable company who value their customers.”

Helpful Report

Posted 6 years ago

“Hi i purchased a mobile from eglobalcentral that cost 495 euros. After 1 month i received an email that your package is lost during transaction and we compensate you 22 euro. During this period they didnt reply me to any of my emails. This is a fraud company. People dpnt buy anything from them. I have all the proofs. If anybody want to know i can share.”

Helpful Report

Posted 6 years ago

“I placed an order with eglobal central, after a few days when I had not received a dispatch notification i sent an email to request an update, after 2 days I sent another email, I have also raised 2 of their own request tickets. Still no update”

Helpful Report

Posted 6 years ago

“Don't bay from there it is a big scam. I ordered my phone to weeks ago and still not received. Eny answer about my phone no email... It is a fake don't bay evar”

Helpful Report

Posted 6 years ago

“DO NOT BUY FROM HERE. I bought a new phone from them, but it`s faulty. I keep sending messages to them, so I can return it and get a refund. 2 weeks gone, but no response. I tried to contact with them on email, on website sending a ticket, on Fcaebook page several times but nothing. This company should be closed down.”

Helpful Report

Posted 6 years ago

“I bought a brand new GoPro on their website which turned out to be FAULTY!! Since then, I have sent them multiple emails to complain about it and get a full refund, they have ignored most of my emails. Moreover, one of their employees called Dominic W., who is a sly and vile person, doesn’t want to give me their address so that I can send them back their faulty product and get my refund. VERY UNPROFESSIONAL AND UNTRUSTWORTHY PEOPLE!!! DON’T BUY ANYTHING FROM THEM, TRUST ME!!!! They might be cheaper compared to some other websites, but if anything goes wrong, YOU WILL NOT GET YOUR MONEY BACK!!! IT WAS THE FIRST AND LAST TIME THAT I AM BUYING ANYTHING FROM THEM!!!!! Next time, I will go on Amazon, at least them they don’t sell faulty brand-new product and their customer-service is A+”

Helpful Report

Posted 6 years ago

eGlobal Central is rated 1.6 based on 431 reviews