“If I could give them no stars I would , We have been with this company for years then last year we said we were cancelling as times are tough they reduced the bill then with in a month it was higher than originally they said it was the government they had no choice . Now we are being charged 202 euro a month no warning that the bill was going up ,I am absolutely fuming and because they put us on a 2 year contract without saying there is nothing we can do .avoid at all costs”
“Terrible service, if I wasn't signed into contract I would leave.
Reported broadband outage advised this was due to storm in area .4 days later still no service contacted eir again advised outage repaired but not my service as they had no way of checking!!!!., also advised at this stage fault had not been logged.To say I never experienced such poor service...continuously fobbed off some agents more polite than others but no satisfactory solution. Now have to wait 3 working days for technician which has weekend in between.
Miriam
Roscommon”
“Shocking poor service levels. 10 days without broadband service and despite repeated follow ups, only feed back is, You on the list, we have a lack of technicians, no details as to what issue is , no proactive feedback, impossible to escalate or elevate the issue in any meaningful way. Clearly understaffed in terms of service technicians. EXTREMELY Disappointed. Mort, Cork”
“Day light robbery. Moved the house within same city and for the first bill after home move they charge 62 euro which they named part period charges which the customer care person or their retail shop staff were unable to explain . Then the customer care suggests that they can reduce 20 euro from this 62as a complement.”
“Was in a complete dilemma over locked punk code.
Bryan in newbridge provided expert, efficient professional advice and help. Brilliant I really appreciate it
M Clinton”
“in your Blanchardstown store( upstairs)., today ,I was looked after a member of staff Alanna.So helpful an very professional. She is definitely a great asset to Eir.
member of staff Alanna.”
“I will never ever use Eir again even if they offered me 10 years for free. They lie and rob!! They tried to charge me for not returning the modem on time (70e+), which I did return. It took months of phone calls, visits to the shop, every customer assistant (assistant...how ironic) had a different version. Then they tried to charge me for not returning the temporary modem called tower (150e+) which I returned on time again multiple trips to the shop, phone calls, waiting 40mins and more to be connected. Now I finally cancelled on time- 30days notice exactly, promised a refund and got what? another bill for early cancellation (70e). It will probably take another hours of phone calls, the Eir shop staff do not deal with any customer service any more (no wonder), there is 5 of them in each shop standing there bored and fed up. DO NOT GO FOR EIR, they will rob you blind if you don't watch them.”
“I have been waiting for 4 month to get a connection.
Their technician came 3 times and every time he was missing something he needed to get, then 4 times after that they just changed the appointment dates for no reason. So after 7 attempts I still have no connection!
This is by far the worst service provider I ever dealt with!!”
“I've been waiting one week for the support engineer to come and fix my broadband and no one comes. Everytime I ring them, they rebook me again for another day... but there's always some excuse the day they're suppose to come to fix the broadband. Since the day my cool off period ended the customer and support service has been a awful. I'm looking forward to the end of my contract with this incompetent company.”
“Total joke of a company, havnt a clue about customer care, agents unable to help but well trained to apologise and give false dates for service restoration. Avoid at all costs, so sorry i didnt research before signing contract.”
“OH MY GOD, customer service is woeful I'm embarrassed and actually for that company to have such poor customer service i am left shaking with temper and frustration after no help what so ever over the phone with someone who couldn't get me off the phone quick enough he ended up hanging up after them taking over 160 in the last couple of months all because my plan somehow changed itself and ever since eir has me topping up 20 euro every week or two. i WILL be changing provider i cant even stomach hearing there name after the service and treatment I've received. I AM SHOOK I WILL NOT BE RECOMENDING THIS SHAM COMPANY ITS DAYLIGHT ROBBERY AT ITS FINEST!”
“OH MY GOD, customer service is woeful I'm embarrassed and actually for that company to have such poor customer service i am left shaking with temper and frustration after no help what so ever over the phone with someone who couldn't get me off the phone quick enough he ended up hanging up after them taking over 160 in the last couple of months all because my plan somehow changed itself and ever since eir has me topping up 20 euro every week or two. i WILL be changing provider i cant even stomach hearing there name after the service and treatment I've received. I AM SHOOK I WILL NOT BE RECOMENDING THIS SHAM COMPANY ITS DAYLIGHT ROBBERY AT ITS FINEST!”
“Stealing from people, I canceled my account within 9 days and 2 months later I get a bill for a large amount. So much for the cooling off period!
Customer care hold for 30 minutes to be on a call for over 50 minutes so far to someone who doesn't have a clue what your talking about all I wanted was my money back! Facebook messenger chats are even worse.”
“Had a mobile broad band account, tried with out success to contact them for months, by phone ad email, eventually instructed my bank to refuse payment, fast forward 3 years they are looking for payments for 6 months after I'd stopped paying and emailed them about it, now have stubbs gazette on to me, still won't be paying, a joke of a company avoid Eir at all costs”
