“Stealing from people, I canceled my account within 9 days and 2 months later I get a bill for a large amount. So much for the cooling off period!
Customer care hold for 30 minutes to be on a call for over 50 minutes so far to someone who doesn't have a clue what your talking about all I wanted was my money back! Facebook messenger chats are even worse.”
“Had a mobile broad band account, tried with out success to contact them for months, by phone ad email, eventually instructed my bank to refuse payment, fast forward 3 years they are looking for payments for 6 months after I'd stopped paying and emailed them about it, now have stubbs gazette on to me, still won't be paying, a joke of a company avoid Eir at all costs”
“Extremely disappointed and I don’t even want to give one star. Was using Vodafone and the connectivity as well as service is good.. Rather service is excellent. But unfortunately it’s not supporting my office VPN and I’m working from home. So visited the eir store and got a new connection last evening. Came home to see there is no coverage. Reached out to customer care and they said they are experiencing a data issue. Today morning it showed one bar but not even WhatsApp was working let alone hotspot. Reached out to customer care and they again said a data issue which will continue for another couple of days. (I have a screenshot of this chat) I cannot work without internet and cannot continue like this for another couple of days so I visited the store. The man at the store said he didn’t see me yesterday buying this connection when he just had to check the system which I believe will show the record. He said my story isn’t adding up and now I’m looking like a thief in front of another customer. I felt very embarrassed. The customer care person said they cannot refund because it’s a prepaid connection and to visit the store but they not only not refund my money but I was extremely embarrassed. However, finally they said since ours is a new apartment and houses with thick walls might have this issue. I hope it was communicated prior to purchase. I ended up losing 20€ for a sim card I bought less than 24hrs ago which never worked. However, It showed full coverage in the store. Im working from home so I’m home at least 90% of the time so if there is no coverage inside my home, what’s the use. Who wants to go to the road every time they need to make a call or send a message on WhatsApp.
So it’s terrible coverage and terrible service. DO NOT RECOMMEND EIR TO ANYONE.”
“I’m extremely disappointed with Eir service.
Nobody seems to be on the same page regarding how systems operate and it leaves for a very frustrating experience.
My issues include the following:
Not gaining access to the ‘my eir’ site. Either it doesn’t load or it doesn’t recognise the email/number, which worked in previous times?.. ( which I don’t really mind.. until this causes more problems)
Trying to change the name of a contract is a hassle.
When I called Eir to ask about this , I was told that I would need to go to an Eir store with both the current contract holder and the contract holder to be, was the only way to change it.
Only to be told at the store that they are unable to do this and that I’ll have to fill out a form online. (See above issue to know why that’s not an option for me)
I contacted Eir for they’re help an was told in order for the name to be changed, the current contract would need to be cancelled and then set up a new one.
I try to cancel my contract with Eir, they told me there would be a cancellation fee until the contract ends in August and to wait till then. I try to cancel when August came, only to learn that I now need to wait until February to not have to pay for a cancellation fee.
When I purchased my phone bundle, (phone+phone plan and broadband) I was informed that my phone would be paid in full at a certain point and then it would be deducted from my bill pay.
Finally have the phone paid up and I contact Eir to get my bill updated/ reduced, as the phone payment should be removed. I was told that that was all taken care of and I should see a reduction in my next bill.
There was no change to my next bill.
I call Eir again, and now they’re telling me that my phone is paid up but I have to pay for the sim. None of this has been mentioned before in any previous calls I had.
The last representative, who I spoke to, Victoria, ID number 379259, never once apologised when I expressed the frustrations I was experiencing with their services. That’s just bad customer support/service imo.
Forget changing names, changing network providers is the next move now.
Roll on February!”
“Very happy with eir tv and fibre. I took time to research all, don't need or want the 300 or so channels sky offer so I'm very happy with my eir bundle”
“I had occasion to contact Eir re activating an old landline number. Having almost given up I decided to ring sales on 1800773729 and waiting 30 mins to talk to a person I was put through to a gentleman named Robert ( I suspect in the cork office). Well he couldn’t have been more helpful , explaining the process, answering all my many questions and generally being a nice person.
However to get to him I kept getting an automated request to put in the phone number & then to be told there was no record of that number. …
They don’t make it easy!!”
“It’s scam, give me defective device and refuse to repair. Charge me for a service that is not being provided. No network, cannot use internet or call. When I call customer service every time I’m told to go to store and store says nothing we can do. Just called again and without confirming my details or check my account I was said go to a store again. This is fraud”
“Unbelievably bad customer service. Business customer. Despite being assured there would be no disruption to service to switch to phone through broadband from the traditional line we now have no landline for 15 days.
Have spent countless hours onto their customer service. Constantly assured it’s sorted and to wait 5 days to ring after 5 days to be told the order didn’t go through. Start again. Terrible, awful, avoid avoid avoid”
“Daylight robbery - have been charging me on an account I cancelled in February and now want me to pay 500 to get out of an account I never ordered
Been on half the day to them - no joy, an absolute disgrace - horrendous experience”
“Worst company I have every experienced. I am a business costumer and have spend hours sorting over charging with them. Terrible over charging , Terrible costumer service.. they trap you and ul never get free”
“Signed up at the door and was told it was 44.99 a month for broadband with free install and 9.99 per month for our phones as a package so me and my wife signed up. Turns out they charge you an activation fee on 9.99 per phone plus your monthly payment of 9.99 on top. The first trick is they scammed 40 off of us . After the install man comes to our townhouse and tells us its 250 euro to install our WiFi. I am absolutely fuming how this company can scam people and is so hard to get a refund from I'm still waiting for my full refund after multiple calls and transfers (up to 50 calls I would guess between the days) they are still saying I can't get my full refund. Absolute joke and the most ignorant sales team members I've ever dealt with. I wish nobody speaks with Gareth in the Cork office as he is ignorant and talks over you with every chance.”
“I ordered with Eir on the 9th June as soon as fibre was available on my area, received multiple confirmation emails and texts for the install date on the 21st July. Technician did not show, when I rang them I was told the technician was never going to show, they were all automated responses (except for the written confirmation I got from the salesperson) and someone from NBI will be in contact. Rang NBI to be told Eir had never placed the order on their system. What a mess of a company”
“Eir, complete garbage. I pay for 500 mbps internet speed and it is only 64.9 mbps. Complete scam. The government should do something about this company. Thefts is all they are. Will be leaving as soon as my contract is done”
“Having been overcharged by EIR for €250 which I was assured wouldn't happen. I was in touch with the EIR Customer support and was assured that it would be credited. But of course when I received my bill I wasn't credited. Was again "assured" that I wouldn't be charged the €250 by direct debit. So I asked for either a copy of the credit note or an email stating that I wouldn't be changed. Or failing that to speak to a manager or supervisor. The customer service person refused and Hung up. I will be calling again.”
“They will scam you in a legit way and tell you that it is in the terms and condition. call them they will politely say ' its in the terms and conditions, sorry there is nothing we can do'.
Avoid at all cost!”
