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eir Reviews

2.3 Rating 398 Reviews
27 %
of reviewers recommend eir

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eir 1 star review on 13th January 2025
Margaret
eir 1 star review on 8th July 2024
Amadou Mactar Laye Thiaw
eir 1 star review on 8th July 2024
Amadou Mactar Laye Thiaw
eir 1 star review on 8th July 2024
Amadou Mactar Laye Thiaw
eir 1 star review on 8th July 2024
Amadou Mactar Laye Thiaw
eir 1 star review on 8th April 2024
Asta
eir 1 star review on 8th April 2024
Asta
2
Anonymous
Anonymous  // 01/01/2019
No problems now thank you .
Helpful Report
(6to12) - Posted 8 years ago
The switch over from our previous supplier was unbelievably difficult and cause unnecessary delay because eir had requested the broadband but not the line from my previous supplier. Only after my intervention and following advice from the previous supplier did eir eventually recognise what they needed to do to remedy the situation. Both the broadband and the mobile service is boarding on not being fit for purpose. When we were sold the service we were told we had 4g in our area. On the contrary it is onlyy by the grace of God that we are able to make a call in or around our house. There is often no signal, Calls are regularly disconnected, and the sound is often distorted even when we stand in a place where we first thought we had a signal. The broadband is also unbelievably useless for this 21st century. It is slow and unreliable. I reported the problem to eir before Christmas and only after threatening to cancel the contract did they put me through to an engineer. He told me that we should get 9MB download speed. When I tested it I was barely getting 7MB. He told me that an Engineer would come to our house within a few working days, but to date nobody from eir had visited, called or emailed regarding this issue. Given the above I believe I am justified in calling my experience with eir extremely poor. Patrick Hamilton 19/1/2017
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(PFB) - Posted 8 years ago
Not yet but hope they will with higher broadband speed.
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(Billto3) - Posted 8 years ago
1 internet not great and 2 got this email to say I purchased something recently but I did not purchases could you give me a ring on 0876261105
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(6to12) - Posted 8 years ago
Still waiting for my cash back offer for joining over 3 months ago 4 hours on phone trying to get answers but still nithing
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(Billto3) - Posted 8 years ago
good internet
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(6to12) - Posted 8 years ago
Reneged on an 18 month contract price agreement after 3 months.
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(6to12) - Posted 8 years ago
Wanted a line installed last January.. Still no line
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(ECL) - Posted 8 years ago
When eir advised recently that their modems had been hacked, my landline coincidentally broke down at the same time as I was trying to reset the modem. I was without service for at least three weeks. When a technician finally came, he did not leave the phone system (orginally installed by eircom) working at it did before he repaired the fault. I have failed to get a response from anyone within eir to get the technician to return to fix it so that it worked as it did before the modem / line breakdown
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(6to12) - Posted 8 years ago
The person I dealt with this time fully understood the problem and solved it for me. He was most helpful and I was so lucky to speak with a person this time who fully understood my query.
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(Billto3) - Posted 8 years ago
Most helpful young man explained everything thorpughly
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(ChSave) - Posted 8 years ago
6 OR 7 SCHEDULED DIFFERENT DATES, SOMEONE WAITING AT HOUSE ALL DAY ..AND STILL NOT CONNECTED....absolutely SHOCKING SERVICE .. I wish there was an alternative
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(ECL) - Posted 8 years ago
good free sport package,but find sound levels seem to vary from different stations.Did not seem to have this problem with previous supplier,Also could record more programs while watching another program.
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(6to12) - Posted 8 years ago
Am waiting since mid November for my land line phone to be delivered ..have no landline service since then even though am paying for it..have contacted u twice to no avail. Gerry o donoghue
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(Billto3) - Posted 8 years ago
fast helpful service.
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(Billto3) - Posted 8 years ago
The two agents in the Blackrock store, Conor and Eabha, could not have been more pleasant or more helpful. There was a fair bit of admin to be done, as the transaction was across quad-play and they were cheerful and efficient while they were dealing with it. I also noticed how well they treated all the other callers to the store while I was there - including an elderly woman whom they treated with great courtesy and respect. They're a credit to themselves and to the organisation they work for.
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(6to12) - Posted 8 years ago
What did i buy recently, nothing went wrong what did i buy recently unotherwise your maket research is in correct, plese contact me
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(6to12) - Posted 8 years ago
Mobile phone and land line good. Installation was prompt and efficient. Not a fan of the TV service and in particular the programme search is terrible and system seems very outdated.
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(Billto3) - Posted 8 years ago
We finally have good WiFi that's doesn't not cut off when you are in the middle of doing something, alps loads clips up really quickly
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(Billto3) - Posted 8 years ago
I have had several episodes of no service in the short time I've been with Eir, and find it extremely difficult to contact support when this happens at weekend
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(Billto3) - Posted 8 years ago
eir is rated 2.3 based on 398 reviews