“Your customer care is non-existant! No follow-up to complaints regarding our erratic in fact almost non existant wi-fi most of the time. However on 3rd Feb. last when I spoke with a Neal McGrane he agreed to allow us a discount of 60.00 euro on our internet account.I emailed details of payments made on 3rd Feb total 151.35euro,being 64.59euro for A/c No;ca0080980625,& 86-76euro for A/c No.27085433. Living in hope this email goes signal erratic all day to-day,no signal ystd.5th.Please send maintenance person to check our signal”
“I upgraded my package to fibre broadband with what i was told was the ability to reach a minimum of 22 m.b.The engineer was very good. everything seemed super but I see when the line was tested that i am only receiving max 15.m.b. Despite several phone calls to everyone- being passed from one section to another and back again I am now informed that there is a "block" on the line which restricts me in getting the minimum 22mb. Apparently they say it depends on the distance one is from the exchange! I have also been told that my land line can reach up to 34.m.b. I am approx 500 metres from the exchange so i cannot see what or where the problem is. My last phone call to you was on 22nd Jan they told me that a technican had called that week but I never saw one? They also said that a member of staff would contact me but i am still awaiting that call. This is very bad service and i think i have no option left now but to contact my local radio station to highlight it. I need to get this sorted immediately. I await your reply. Con Nolan 086 3519043 Land line 094 9371265”
“I'm not entirely happy. My laptop frequently displays "No Internet connection" which I find very frustrating. Could you check connection at your end ? Louis Byrne.”
“You never texted me to inform me the work had completed
When I rung last Thursday you said because I didn't ring in 10 days that the order had now ceased though you could re-provide it the next day
I rang up on Saturday from Ardara numerous times,got cut off once,was promised twice a ring back
These never happened
I am now back in the North deeply dissatisfied
I hope to have an engineer out on Thursday the 2nd of feb
Perhaps you should be ringing me in the North now for all the hassle on 00447713834214 ASAP seeing that we have been waiting from July last year
Rgds
Dr Andy Kinch-O'Kane”
“I have no recollection of any purchase from eir. I will not be purchasing anything from eir. When my contract with eir is complete i will be sourcing my phone supplier elsewhere.”
“Shortly after starting my contract or line was cut/ replaced by a line which carried less strength than old 1,since then it takes sometimes 15/n20 mns. To connect ridiculous no improvement in site. Will have to review my contract ??!!”
“The switch over from our previous supplier was unbelievably difficult and cause unnecessary delay because eir had requested the broadband but not the line from my previous supplier. Only after my intervention and following advice from the previous supplier did eir eventually recognise what they needed to do to remedy the situation.
Both the broadband and the mobile service is boarding on not being fit for purpose. When we were sold the service we were told we had 4g in our area. On the contrary it is onlyy by the grace of God that we are able to make a call in or around our house. There is often no signal, Calls are regularly disconnected, and the sound is often distorted even when we stand in a place where we first thought we had a signal.
The broadband is also unbelievably useless for this 21st century. It is slow and unreliable. I reported the problem to eir before Christmas and only after threatening to cancel the contract did they put me through to an engineer. He told me that we should get 9MB download speed. When I tested it I was barely getting 7MB. He told me that an Engineer would come to our house within a few working days, but to date nobody from eir had visited, called or emailed regarding this issue.
Given the above I believe I am justified in calling my experience with eir extremely poor.
Patrick Hamilton
19/1/2017”
