“Such a disappointment we have of El Corte Ingles services and manufacturers. Kitchen extensions were ordered in December 2021. Received them only after 4 months with many communication delays. On top, the delivery was missing items and also wrong ones. After 5,5 months, we are still lacking the completion of our order. Noone takes the responsibility. They simply stopped responding to our emails.”
“Awful experience with the online shopping!
I ordered a sweatshirt and a pair of sneakers (Brownie). I go to the shop to pick up the order and when I opened the parcel at home the sneakers WERE NOT THERE. After complaining for 2 months I do not have the sneakers NOR MY 55 euros because they say I must wait until they find the sneakers. UNBELIEVABLE!! I'LL NEVER ORDER ONLINE FROM EL CORTE INGLES AGAIN”
“I bought some Christmas presents online on cyber Monday (November 31st) Two items were never sent. The delivery time continued to change. Finally, the delivery time was changed to December 17th and nothing arrived. I wrote two messages asking for information. I never received any information. I realized my money had been refunded to my account and my order had been annulled on December 22nd. Again, I was never notified of any of these changes. Terrible customer service! I had ordered Christmas presents on cyber Monday, as you do, and had to wait days before Christmas to find out that my gifts aren´t coming. Now I have to go through the stress of doing last minute Christmas shopping hoping that there is anything left. I will never do any online shopping through el corte ingles again, especially if it is for an important occasion!”
“He comprado un móvil por Black Friday y tras 2 meses escribiendo a atención al cliente no consigo que me den mi factura. Continuamente me contesta un mensaje automático diciendo que recibiré mi factura pasados unos días, pero nunca llega. Ni por email ni por su web. Abría preferido pagar más y comprarlo en otra web.”
“Encomendei e paguei uns produtos em 21 de março e até hoje não recebi, a assistência a clientes e muda no que respeita a respostas. Numa palavra Péssimos”
“THEY DON'T COMPLY WITH THEIR RETURN POLICY!!!!
Careful if you order something from this shop online. If you are unlucky and you need to return something from outside Spain, they are not accepting the packages sent to the location they announce as the returning address.
CUIDADO CON PEDIDOS DESDE EL EXTRANJERO! El Corte Inglés está rechazando los paquetes que le son remitidos a la dirección que publicitan como lugar donde enviar las devoluciones desde el extranjero. Después culpan a la mensajería y te tienen eternamente en reclamaciones sin solución.”
“Hola Atención al Cliente,
Hice un pedido el Jueves y todavía no lo he recibido. He visto que han enviado con SEUR y ahora lo entiendo todo.
SEUR es la peor empresa de reparto que existe. Uno solo tiene que mirar en Google reviews, Trust Pilot o en Facebook para ver la cantidad de gente que no recibe sus paquetes.
Anteriormente ya tuve muchos problemas para recibir paquetes de otras empresas a través de Seur.
La razón por qué utilice vuestra página web es porqué pensava que el Corte Inglés era una empresa seria. Podía haber pedido lo mismo, más barato en cualquier otra tienda online. Escogí El Corte Inglés pensando que haríais la entrega profesionalmente y a tiempo.
Nunca hubiera pensado que vuestra empresa se dejaria dañar la reputación por utilizar un transportista como SEUR. Son unos estafadores!
Nunca más haré un pedido online en el Corte Ingles. Además de perderme como cliente, también perderan unos cuantos de mi entorno (amigos y familiares).
Me parece que tienen una politica comercial genial! Sigan así, que Amazon se los comerá vivos.
Un saludo,
Un cliente insatisfecho.”
“I bought a wall unit. It was supposed to be delivered today. They phoned and texted me to say it wasn't in yet and hopefully would be delivered tomorrow. I will reserve judgement until the unit is actually delivered”
“They have a no hassle returns policy if something is wrong. Other Spanish retailers always argue and say that you have to send it to the manufacturer. That is false in law. So El corte Ingles gets my business all the time”
