“They are thieves. I still haven't received my shipment it was suppose to be last week They will not respond to my emails and I haven't received my money back and all of sudden nobody knows where my order went. How they are still in business is beyond me.”
“I have been ordering from Element Vape since 2020 and have had good experiences, bad experiences. BUT I feel with every order the experience gets better. My last order I was notified that one of the products I ordered was discontinued. Customer service sent me an email and gave me 3 options. I picked the option I wanted, they sent me an email back confirming my selection and let me know they were shipping the rest of the order. I received the rest of the items 4 days later. Big selection! Best customer service! Shipping...well can be great but sometimes stuff happens!”
“Ordered a mod from the website and it came defective. I sent it back and they only refunded me 27$ back when the total including shipping fees was 42$. So basically I lost 15 for getting sent an item that didn't work at all. They kept stating that shipping fees are non waivable but when I asked them to just give me a 15$ promo to even out my losses but I never got a reply back after that. What kinda Company operates that way? Never again!! 0 stars of I could”
“I have been ordering from Element Vape for awhile now and the shipping delays are now just ridiculous. So this will be my last order... In today's day and age, even with the required signing for vape equipment. 15-20 days is just way to long, they need to change shipping providers. They are loosing so much business due to this reason.. and I am just one more... shipping is way way way too long...sorry”
“I was looking for a box mod and tank that could vape at higher wattage. Every time I was recommended one, I was left disappointed with a max wattage usage of no more than 60 watts. After Google research I found the Smok Rigel. I misunderstood and thought it came with a tank, but I quickly bought one asap...the Cloud Beast. I love it! Upon start up I tried out 115 watts...no burn. Then went up to 175 watts with no burn taste at all. Seems to give me a good hit so for the moment I will stay at that level. Delivery was good and my 2nd delivery of my tank was only 3 days from the date I ordered. Very happy with the products and will be shopping with them from now on!”
“The item I ordered had a quality issue and they spotted it before shipping it to me. EV offered me several options, and I was able to order a variation on my original order and they came through with flying colors. Outstanding customer service.”
“Over 2 weeks and not have received my order. According to tracking for last 2 weeks still at their facility. They refuse to refund money or to reship a new order. Do not use this company I know it's last time I ever will.”
“This place sucks. It takes 5 weeks for a delivery and the vapes come broken and they won’t accept replacements. Terrible customer service as well. 0/10”
“I have ordered twice now from them. The first order took 5 days. Now the second order has been just about 20 days. I am also unsatisfied with customer support as well. They just keep saying be patient. Yet the delivery method I paid for was 5 - 15 days. Very disappointed in their service and won't be using them again and going to let others know how the service is as well.”
“I had been a customer of Element Vape for awhile. However, my last 3 orders contained a defective device. They refused to honor their return and exchange policy and their 30 day warranty as well. I will never shop here again and I do Not recommend.”
“Placed order on the 10th paid to have order within 3-8 days and I've emailed them multiple times only to be told to wait longer. It's been over 2 weeks with not even a updated tracking. I will be taking my business elsewhere which is sad I've been a loyal customer for nearly 7 years”
“I've ordered many times from Element Vape now, only this last time have I ever had any issues. Even so that I had an issue, Element Vape was very fast to fix the issue; and to leave me a very satisfied customer. I always use Element Vape to order my vape products as they have become my trusted vendor. Almost all of the low reviews about Element Vape are entirely inaccurate in affect of the company; these are complaints about problems consumers have had after it is out of their hands. Element Vape is great and it is not their fault for state/federal imposed regulations and guidelines!”
“Just got a new vape from them with a defective pod because it will not seal where you put liquid in. Makes a huge mess. I contacted them and they sent a generic list of suggestions that did not work or apply. They said pod was not covered under warranty and completely failed in adressing the issue. It's worthless like it is...$89 for a headache. I will have to go somewhere and find a new pod for it. They will not get another dime from me. I think they sold me one that had been returned because there was no spare pod in it.”
“If you from Canada DO NOT ORDER FROM HERE! I have order many products this is the only site lets you order products that illegal to cross the border. I had no idea as these items are legal in Canada. If you package is looked at it will be taken the fact that they seem to know this and still sell it shows they do not care.
Insurance is useless for Canadian's don't waste your money.
Never received package $400 gone”
“The worst experience I ever had. Every time I place an order I have to go through an ordeal of proving my age by sending ID, Social Security number, wait for reply and much more. In Amazon age it’s ludicrous! Delivery is a separate issue. USPS is the worst! I’m home after 4pm, and I filed redelivery, and got a final notice which is a separate issue. Their website is not customer friendly, to reorder, I can’t just push “reorder” button, search on my iPhone doesn’t work. I am a very patient person, and this is a horrible experience second time I a row! 1 out of 10 user or customer friendly - is negative 100%. I wrote to them about my experience, no response whatsoever… I take my business elsewhere. They literally suck!”
