“Shipped everything but one sale/discounted item that was essentially worth 10 dollars out of a 300 dollar order. When I emailed customer service and explained situation, they requested that I gather items with invoice and take a picture of them, send it to them, and fill out some kind of affidavit. I explained this was their fault, not mine, and I wouldn’t do their work for them. How does that prove anything anyway? Anyone could simply omit the item from the photo and say they didn’t receive it, so the policy is flawed there as well. I also told them I’m not the one who needs to supply burden of proof; they messed up my order, but I have to jump through hoops to make my own order right? Lunacy. Anyway, they basically told me I was obligated to proceed that way if I wanted a refund or re-shipment. Bad way to do business; repeat customer who spends over 300 bucks and won’t ever return due to their self-serving, inconvenient, and frankly, customer-robbing policies. It makes no sense. I told them I was over it and they could keep my 10 bucks and their tank, enjoy. Element Vape makes a mistake, makes customer pay for it/calls you dishonest, when I’m the one short an item and ten bucks. They are firm on that policy too. I told them if they didn’t rectify the situation I would cease being a customer. Rather then provide a good customer service experience and fix “their” mistake, they are happier with shorting me and not keeping a repeat customer. Unbelievable.”
“Element sent me the wrong product and will not send correct product or do a refund.
The worst customer service ever. He gentleman I have been dealing with is very very rude. I will never deal with them again and recommend you don’t either. Rude and stealing my money when the mistake was theirs not mine. I also paid extra for express shipping and didn’t get that either
I would give minus 10 if I could.”
“If you stopped using a scam shipping service (Returnmates) then maybe you wouldn’t keep losing customers. EV hasn’t been bad but the if we can’t actually get what we ordered because you use the worst shipping service then what is the point? As soon as I receive this order (IF I ever receive it that is) it will be my last.”
“First time my order has been delayed. Usually takes about 1-2 days after I purchased but now it's been well over 4 days with no update . Frustrating when you can't contact nobody to get a response about your package”
“Ordered some pods for my vape. They accidentally sent me 1 package when 2 were ordered. I wrote customer service and they were very quick to respond and helpful. Sent out the 2nd package the next day. Will definitely buy from them again!”
“I ordered 3 items, the biggest, most expensive glass product arrived broken. Element Vape only used one piece of bubble wrap and had 6 inches of open space for the items to travel inside the package. The glass stood no chance. A second item was packaged incorrectly. Not once did Element Vape offer apologies or show an interest in owning up to a mistake. Element Vape referred me to the third-party shipping insurance that I purchased, forgetting that while one item was indeed broken, a second was incorrectly packed into my box. Element Vape refuses to send a return label so I can exchange it for the correct item I purchased. There is no way I'm paying Element Vape twice for a product only to receive it once.”
“ordered a large order and got everything.. except a vape was doa. took pictures and video and emailed back and forth for a few days.. after all the hoops were jumped through they told me they would refund the device.. and thats it. so to get a working device i would need to pay after shipping and their age verification system DOUBLE what the vape costs.. they DO NOT care about the customer and could not care if they sell you faulty stuff. customer service is some of the worst ive ever seen for online shopping. i will never use element vape again”
“I ordered a product two months ago and it never arrived. I reached out to element customer service who told me there was nothing they could do as they use a third party delivery service and once the product is in their hands it is out of Elements hands. They cannot issue a refund because i DO NOT HAVE THE PRODUCT. I am out 87.00 bucks. DO NOT ORDER FROM THIS PLACE!!! I never will again. Lesson Learned.”
“I’ve been using Element Vape for years and there is a reason for that! They are legit! Service is fast and I always get the product I order! Delivery is within a few days and if you have to send something back it’s an easy process!”
“Love the prices and the website. I am not happy with the delivery and tracking. The updates do not happen in real time to track the package and I have no idea what service is actually delivering my order. The delivery driver in an unmarked truck and no uniform came to my door and didn’t even knock. I have no idea who to contact to get my package. No response to my email on the Contact Us link.”
“Very very slow shipping, going on almost 2 weeks still waiting on my order, no updates to where it’s at. I had to buy product elsewhere that I have already. Will be sending element vapes products back no longer need. Placed a 2nd order that they cancelled when you call busy. Takes forever to get them to email you back. Cancelled another order.”
“The prices are great, the fulfillment and customer service is incredibly awful. Like, unbelievably awful. Not worth the dollar you save for the header they cause.”
“Purchased a few times previously, EV was becoming my got-to. shipping always took a few weeks, but this past order is well over a month and emails to customer service go unanswered.”
“I ordered a vape that came in defective. I had a death in the family, then was ill for awhile. so couldn't return it in 30 days. They will not reimburse my funds. I will never order anything from them again.”
“They are thieves. I still haven't received my shipment it was suppose to be last week They will not respond to my emails and I haven't received my money back and all of sudden nobody knows where my order went. How they are still in business is beyond me.”
“I have been ordering from Element Vape since 2020 and have had good experiences, bad experiences. BUT I feel with every order the experience gets better. My last order I was notified that one of the products I ordered was discontinued. Customer service sent me an email and gave me 3 options. I picked the option I wanted, they sent me an email back confirming my selection and let me know they were shipping the rest of the order. I received the rest of the items 4 days later. Big selection! Best customer service! Shipping...well can be great but sometimes stuff happens!”
“Ordered a mod from the website and it came defective. I sent it back and they only refunded me 27$ back when the total including shipping fees was 42$. So basically I lost 15 for getting sent an item that didn't work at all. They kept stating that shipping fees are non waivable but when I asked them to just give me a 15$ promo to even out my losses but I never got a reply back after that. What kinda Company operates that way? Never again!! 0 stars of I could”
“I have been ordering from Element Vape for awhile now and the shipping delays are now just ridiculous. So this will be my last order... In today's day and age, even with the required signing for vape equipment. 15-20 days is just way to long, they need to change shipping providers. They are loosing so much business due to this reason.. and I am just one more... shipping is way way way too long...sorry”
“I was looking for a box mod and tank that could vape at higher wattage. Every time I was recommended one, I was left disappointed with a max wattage usage of no more than 60 watts. After Google research I found the Smok Rigel. I misunderstood and thought it came with a tank, but I quickly bought one asap...the Cloud Beast. I love it! Upon start up I tried out 115 watts...no burn. Then went up to 175 watts with no burn taste at all. Seems to give me a good hit so for the moment I will stay at that level. Delivery was good and my 2nd delivery of my tank was only 3 days from the date I ordered. Very happy with the products and will be shopping with them from now on!”
