“Very disappointed with the customer service provided. Ordered a blue tank. When it arrived it was very clear that there had been a manufacturing issue with the painting of the tank. There were areas where paint was missing and the shade of the tank varied widely from top to bottom (almost as if the equipment ran out of paint during processing). I advised Element Vape and simply wanted to exchange for a new one. I was advised that they don't cover "minor cosmetic issues". This was much more than that. When you purchase a new item you expect it to be in good condition. I was offered an $8 credit. Not enough for a terrible looking tank. In the end I had to pay to ship it back to get a refund. I will not purchase from them again.”
“My Husband and I Love Shopping with Element Vape!!! They have it all, Great products,their prices are unbeatable, and Customer Service is top notch. We had a little mix up happen with Our most recent order and was sent the wrong juice, well I emailed the EV customer support team and they responded almost immediately! They really went above and beyond to correct and resolve the issue!! Thanks for being so Amazing EV! I will always refer others to shop with you guys and we too will always shop Element Vape!!! STAY AWESOME.....”
“I had incorrectly ordered the wrong coils. I contacted Customer Service and they emailed me within hours. The return process was very efficient. And I have since placed another order.
Highly recommend.”
“I received a defective product and they replied in a timely manner. They do have loops to go thru for return. It would be nice if they checked the product and just replaced the item.”
“Great online shop for vape products. I bought a full mod kit setup, Geek Vape Aegis Legend's battery cover was faulty on arrival. The tab on the case that holds the lid in place was faulty.
The email communication was fairly fast and they pay the return label for shipping back to them.
The reason I marked a star is the return process has quite a few hoops, and if they could send a replacement as I was shipping the return to them would have made the experience better. But overall a great website to get products from and will do business with them again.”
“I received a defective RTA and contacted Element Vape about their return policy. An acknowledgement was received immediately. The next day a more detailed response was received. I followed their RMA instructions then received a shipment authorization. The RMA process only offers a store credit or refund. If the option to be sent a replacement upon receipt of the damaged item was offered I would have rated this process as 5 star.”
“I have often received slightly damaged or poorly packed items, but the RMA process is only mildly annoying. I had ordered more coils that I came to find out were DOA from a previous order. I had already decided to return them before they arrived. It took 17 days, during which time support pasted generic messages and continued to place blame on USPS. It wasn't until I threatened contacting my credit card company that anything was done to locate my package. During the last week of waiting for my delivery, I placed an order with another shop. Not only did I get a much better price, they arrived before this order. I returned the items using the exact shipping method they arrived to test how much USPS was really at fault. Ironically, they were shipped out on 12/23 and arrived on 12/29. In case you don't know, Christmas was 12/25 and 12/27 was a Sunday. This was my last order here.”
“As with the Christmas rush and caotic shipping overload they understandably shipped me the wrong item. Within 4 days the right one showed up in the mail. THAT WAS FAST !! This Nano two post tank rocks. I am old so building coils on allot of these gadgets out here can be a bare. This one is thee easiest build I have ever done. I have the old man shakes, arthritus, bad vision and got through the build in 15 minutes. Got it right the first time, no do overs.”
“Understandably with the Christmas rush overload of work and shipping they sent me the wrong model. In rapid succession they mailed out the right one expediently and where a pleasure to do business with. The The single coil Nano Engine is a terrific RTA.
The installing of a coil can be done even if your old, have parkinsons shakes, arthritus and bad vision, you still can rebuild this tank. Best tank for us older dudes for sure.”
“I have ordered from this company many times and they are always fast and friendly... I recently forgot my order number and due to being tired put in the wrong email, they found my order very fast and advised my shipping.. I am grateful for such amazing ppl who work hard for this company.. I will be ordering again!! Thank you guys for your hard work!!!”
“Ordered some replacement pods because my kids broke them. Wasn’t expecting them soon since it was the holidays but it came in only after two days. Lot of great deals and great flavors of juices. Extremely satisfied and will be buying from Element Vape from now on.”
“Absolutely amazing customer service. The response time was IMMEDIATE. There was an issue with my order (which surprisingly shipped during the holidays, wow!), and they rectified it IMMEDIATELY.
No issues with them at all.”
“horrible company to deal with. unit failed right out of the box and they refuse to replace it-they offer 10$ credit towards my next purchase. since i will never do business again with this company the 10$ credit is worthless. now watch all the fake positive reviews to follow. instead of trying the jerry-rig the ratings, you should take that energy and better your company.”
“I had made several purchases from this shop with no problems and then one of my orders came with an item missing, its the kind of thing that noone wants to deal with when shopping online because chances are high that the experience can be negative. I can say for sure this is not one of those businesses, the process for fixing the situation was quick and easy and these guys deserve to be recognized for the great customer service. This is now the only place I go for supplies and highly recommend them to everyone. They also have the fastest shipping and high quality items.”
“Very fast customer service response. I received a smok scar p3 instead of scar p5 that I ordered. I dont mind the p3 so I didn't send it back for the right item and element gave me a store credit for the trouble. Shipping was fast considering the time of year and the customer service was very helpful.”
“I ordered Pachamama Nic salt, it arrived a dark orange color, clearly it was not stored properly and was old. Harsh! I sent EV pics, and they used every excuse in the book, not to replace or refund.
Never again!”
“My experience was amazing. I took advantage of a holiday sale and got a great deal on the exact devices and accesories that my girlfriend and I wanted for christmas. Paid for ground shipping and my order was sent out through Fedex 2 day air. When my package arived, although everything else was perfect, 1 item was left out during packing. I sent an email about it to customer service friday night and by saturday morning they had it sorted out and sent my missing item. Great service, great pricing, and overall perfect company.
Element Vape will be my top choice for vaping products from now on.”
