“My order was a day late, which no shipping update, BUT customer service was very patient with me freaking out after I read unhappy reviews. I had to contact them through fb, because the website wasn’t helpful, could use some work on the live chat. I sent a huge humble apology, and will be ordering from them again.”
“The best customer service ever. My shipment was either lost or stolen but Element Vape didn't hesitate to send a replacement order. They will continue to receive all of my business.”
“I have been ordering from element vape for years and they have always had a fantastic variety of equipment and juice. They always have the items I typically order in stock and great prices as well as speedy processing and delivery. About a week ago I had my very first issue and it had to do with a coil not fitting properly and their support staff was amazing at working with me including sending tutorial videos made specifically for the issue I was having but reviewing the video I had made of my issue. They went out of their way to make this correct sending me out replacement coils. This company all around has been a fantastic company and will continue to be my go to vape company and where I direct everyone I know and meet that vape to purchase from.”
“I have found Element Vape to be extraordinary in their service. In this day and age of mediocre customer service, EV stands head and shoulders above some of the other companies I’ve dealt with. It is a nice change to find a company that cares about the customer they are selling to and are willing to stand behind their products. I appreciate the extra effort.”
“I received a device that had a faulty screen. I contacted Element Vape and they responded quickly with a resolve to my issue. Element Vape has great customer service.”
“I purchased a high end mod and it arrived faulty. I think it came from the manufacturer with a soldering issue or something with the DNA chip. I contacted Element Vape and they were extremely helpful with the situation. I did have to upload a video in order to prove the defect but everything else was smooth and I was able to ship it back at no cost to me and replace it. Great customer service.”
“I ran into a payment issue and i thought i had to delete my account but i didn't they straightened out my problem in minutes i was panicking cause this is the only place i will ever shop with for all my vape needs the customer service is super fast and superb their prices are extremely affordable and you always get great product i give them a five stars and wish i could give them 10 stars cause they deserve it i super highly reccomend i always get my product within 3-4 days when i order from element vape i could go on forever about element vape”
“I ran into an issue and it wasn't elementvape's fault, but they decided to help me out anyways with the part that I broke.
They turned a frustrating experience due to the product into an excellent one due to their quick customer service.”
“I have hardly ever had an issue with Element and whenever I do have an issue it is solved fairly quickly and often with next to no effort on my part. The Honey extension has saved me a LOT of money too. It's not every order but often enough that over the span of about 20 purchases from them I've saved close to $300. I'm not saying they're the best place to order vaping stuff, I buy from other vendors often, but they hold their own and know how to keep people coming back for more. :)”
“I ordered a mod (SMOK Novo 2) and a bunch of pods to go with it about a while back, hoping to use them to quit smoking. Unfortunately I never quit smoking, and the mod/pods just sat around for months and months, and didn’t got used. A couple of weeks ago, I decided to finally stop smoking and used the mod that was sent to me. I then noticed the pods didn’t fit the mod, and found out I received the wrong mod (SMOK NORD). Even though Element Vape could have technically stuck to their 48 hour return policy and done nothing, they didn’t. They did the right thing, and replaced the wrong mod I received. In a day and age where customer service is a forgotten art, Element Vape valued me as a customer and corrected their mistake. I applaud Element Vape, and will always buy my vape stuff with them from now on!”
“I received my order one item short. Although finding the contact info was a bit of a seek & find mission, I finally found it, provided the info required, and literally within a 1/2 hr, I received an apology email and that my missing item has been shipped. Pretty good service!! Keep it up!”
“One of my items was missing due to handling on shipment, report it to ElementVape Customer Service and they responded very fast, they send the missing item and got it a couple of day later, I’m really satisfied whit the service and definitely will be buying again, I’ve been a customer since two years ago”
“I’ve made three purchases, so far, from Element Vape and received excellent service each time. One of the devices was faulty and they were very quick to resolve the issue. Couldn’t have asked for anything more. I highly recommend them for your vaping needs.”
