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Element Vape Reviews

2.9 Rating 869 Reviews
47 %
of reviewers recommend Element Vape

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The item I ordered had a quality issue and they spotted it before shipping it to me. EV offered me several options, and I was able to order a variation on my original order and they came through with flying colors. Outstanding customer service.
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Posted 9 months ago
Over 2 weeks and not have received my order. According to tracking for last 2 weeks still at their facility. They refuse to refund money or to reship a new order. Do not use this company I know it's last time I ever will.
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Posted 9 months ago
This place sucks. It takes 5 weeks for a delivery and the vapes come broken and they won’t accept replacements. Terrible customer service as well. 0/10
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Posted 9 months ago
bad company
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Posted 9 months ago
I have ordered twice now from them. The first order took 5 days. Now the second order has been just about 20 days. I am also unsatisfied with customer support as well. They just keep saying be patient. Yet the delivery method I paid for was 5 - 15 days. Very disappointed in their service and won't be using them again and going to let others know how the service is as well.
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Posted 9 months ago
I had been a customer of Element Vape for awhile. However, my last 3 orders contained a defective device. They refused to honor their return and exchange policy and their 30 day warranty as well. I will never shop here again and I do Not recommend.
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Posted 9 months ago
Placed order on the 10th paid to have order within 3-8 days and I've emailed them multiple times only to be told to wait longer. It's been over 2 weeks with not even a updated tracking. I will be taking my business elsewhere which is sad I've been a loyal customer for nearly 7 years
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Posted 9 months ago
dont buy from this company They realy suck waiting 5 weeks for order
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Posted 9 months ago
If you want to wait a month for you vapes shop here! They suck as a company and I don’t recommend!
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Posted 9 months ago
Bad prices, ridiculously long shipping and rude customer service.
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Posted 10 months ago
I’ve been ordering from them for years.Response on orders is always timely Orders are easy to follow and track.
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Posted 10 months ago
I've ordered many times from Element Vape now, only this last time have I ever had any issues. Even so that I had an issue, Element Vape was very fast to fix the issue; and to leave me a very satisfied customer. I always use Element Vape to order my vape products as they have become my trusted vendor. Almost all of the low reviews about Element Vape are entirely inaccurate in affect of the company; these are complaints about problems consumers have had after it is out of their hands. Element Vape is great and it is not their fault for state/federal imposed regulations and guidelines!
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Posted 10 months ago
Just got a new vape from them with a defective pod because it will not seal where you put liquid in. Makes a huge mess. I contacted them and they sent a generic list of suggestions that did not work or apply. They said pod was not covered under warranty and completely failed in adressing the issue. It's worthless like it is...$89 for a headache. I will have to go somewhere and find a new pod for it. They will not get another dime from me. I think they sold me one that had been returned because there was no spare pod in it.
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Posted 10 months ago
If you from Canada DO NOT ORDER FROM HERE! I have order many products this is the only site lets you order products that illegal to cross the border. I had no idea as these items are legal in Canada. If you package is looked at it will be taken the fact that they seem to know this and still sell it shows they do not care. Insurance is useless for Canadian's don't waste your money. Never received package $400 gone
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Posted 10 months ago
The worst experience I ever had. Every time I place an order I have to go through an ordeal of proving my age by sending ID, Social Security number, wait for reply and much more. In Amazon age it’s ludicrous! Delivery is a separate issue. USPS is the worst! I’m home after 4pm, and I filed redelivery, and got a final notice which is a separate issue. Their website is not customer friendly, to reorder, I can’t just push “reorder” button, search on my iPhone doesn’t work. I am a very patient person, and this is a horrible experience second time I a row! 1 out of 10 user or customer friendly - is negative 100%. I wrote to them about my experience, no response whatsoever… I take my business elsewhere. They literally suck!
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Posted 10 months ago
This is an amazing website! The Vape store by my haus sold me one of these starter kits for $123.00 . On Element I seriously paid $14.99. I will never buy anything Vape related again without checking with the people at Element. Thank you guys so much.
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Posted 10 months ago
Ordered almost 3 weeks ago! Emailed customer service, no response! But all kinds of emails thanking me and advertising products, after order was placed and money spent! First time ordering and will be last! Customer service is non existent! Tracking information is as well! Website states shipment within a week! BS!
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Posted 10 months ago
Sorry I didn't read the reviews on Element Vape. Everything everyone said bad was my exact experience. Terrible shady delivery service and horrible customer service make for a frustrating experience that should have been simple and to the point. I'll be filing a claim for refund but something tells me I'll run into more of the same b.s. from them. Do not, I repeat, do not spend your money or time with Element Vape!
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Posted 10 months ago
Their shipping and customer service is absolutely awful. You might as well never sleep because most likely your package will get delivered at 4 in the morning. And just forget trying to fix it because they will just say "sorry check the missed shipping form on the door" when they use shipping companies that don't know their own name let alone how to do their job. I will never be ordering from this company again.
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Posted 10 months ago
Used them for a few year but now there tracking and shipping is horrible I'm still waiting this will be my last time with them there's others I think will be better
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Posted 10 months ago
Element Vape is rated 2.9 based on 869 reviews