“Best customer service I have seen in a long time. Ordered on the 3rd and received product on the 7th just as they promised.
Will order from them again!!!
Bob”
“I was having some difficulty finding Valyrian 11 tank replacement coils. The local vape shops where I live have gone out of business. I stumbled across Element Vape & they had some. Placed an order & 3 days later I had them. Couldn’t be happier.”
“I've been ordering from Element Vape since January and am pleased with their prices and service. Two times there has been a problem with my order but they responded immediately and courteously and fixed the problem. Fast shipping and great company. Thanks!”
“Bought a doom mesh rta from element and they from order to delivery it was 5 days I was upset with damn vape the makers of the tank as they sent them defective clamps for the tank but both damn vape and element vape customers service was amazing new clamps 3 days later I love there selection there customer service everything thanks folks at element for being amazing during a troubleSome world”
“I have purchased over the last month or so two mods, batteries & battery chargers. I understood the policy to be if you supply an email address you become a customer that receives points that can be redeemed towards future purchases.
Upon placing my most recent order, I realized that I needed to create an account in order to receive these rewards, which I did not do prior to realizing this was how you earn points. I emailed the company and explained my misunderstanding and they responded to me in less than 24 hours and gave me the points for the purchase I made over a month ago, along with every other item I bought.
Merchandise is top quality, shipping is very reliable and they are a pleasure to work with. I highly recommend Element Vape. I have been struggling, I live in New Jersey and most vape stores closed after the ban of menthol juice. I tried 3 different online vendors, not one was remotely close to the quality, customer service and satisfaction as this store!”
“I ordered my snowwolf 100w mini on a Monday afternoon in Indiana and received it on Thursday morning from California...during a time of uncertainty in timing with the mail. I got my wolf kit at the cheapest going rate at breakneck speed and exactly as advertised thank you E.V. I'm definitely going to be a repeat customer, thanks again.”
“Just ordered for the first time. Website was straight forward, prices were the best I could find. I ready a lot of the reviews before using the site. Most of the complaints I read were for issues beyond the companies control and them not resending stuff immediately. Let's be honest Amazon doesn't even do that and they are one of the biggest companies. I ordered my vape and juice on Monday afternoon and it was here by Friday morning. Don't be fooled by negative reviews from people just wanting free stuff.”
“Ive been dealing with element vape for about a month. There prices and shipping is awesome. I will definitely be continuing my purchase through this company. Keep it ip element vape.”
“I've bought many juices and could and couldn't be happier! Fast shipping, customer service has been superb. 100% my favorite company to buy from. Great job guys!”
“Bought the doom by damn vape rta and when I received it the clamps that hold the mesh was defective. After I sent an email to customer service they immediately got back to me and informed me that the manufacturer knew about this issue and they rushed me replacement clamps. I just got the clamps yesterday which was two days quicker than expected and now my doom works perfectly. Thank you Element Vape for the great support of your customers. Definitely a customer for life now.”
“Prompt and courteous customer service. One item among my order was not the precise one ordered. After I reached out to them by email, the customer service team remedied the issue quick and easy. Satisfied customer, will be coming back!”
“Element Vape is one of the greatest vape shops there is. Great prices, lightning fas shipping, and top notch customer service. I can't say enough about this company, thank you.”
“Customer service is amazing. There was a problem with the delivery, the post office seems to have lost everything out of the package, and they replaced all of the missing items extemely fast.
The selection on the site is great and the prices are in line with the product.
Can't beat the customer service though. I think the only area I would suggest they look at is packaging. For large orders I would rather they use a box instead of an envelope. I would pay the extra for that”
“One of the best online vape stores I've used. Shipping is fast. Great product selection, and prices are very competitive! I'll definitely use element vape often!”
“Fast service. Helpful customer support. Quality products.
I’ve usually stuck to brick and mortar. But since the corona virus, this might be the way to order going forward. Better prices too!
My order delivered incorrect but they immediately fixed and corrected the mistake.”
“I’ve used these guys for a couple years now and have never once been disappointed. Responds to emails immediately and always looking out for the customer. Will always recommend this company.”
“You are so wonderful!!! This most recent order that I received today is either my 3rd or 4th order and it was perfect just like the first one. Every order has confirmed that I made the right decision in changing my vape business from a 45 minute drive for supplies to ordering online with your company. Keep up the great work! Thank you all and stay safe and healthy!!”
