“Customer Service is awesome! I ordered a good number of products and ultimately the package was never delivered by the 3rd party delivery service. I submitted a ticket, Customer Service responded very quickly (submitted on the weekend, response on Monday morning) and were very understanding of the situation and refunded me for my purchase
Element Vape is my favorite site to purchase my vape products and Customer Service has made things that much better. Thank you!”
“They sent me defective vapes and tried to give me a 10% store credit when shipping is already more than 10% of my order. 5 of my vapes I ordered, only 2 worked and rest leaked juices everywhere and battery stopped working.”
“Took three weeks to arrive from California to Boston come on really and the shipping process is like am buying the product from china They need to do better to have customers coming back also the extra charges unheard of”
“I’ve been ordering from element vape for 4 years now. They’ve always done right by me. The reviews about the vape mail ban situation are true, and you can expect to wait up to a month to receive orders on the east coast. But, they offer route protection and I’ve always had stellar responses from their customer service team. The mail issues are coming from them using local carriers, which lose or misplace packages often. When my tracking gets stuck, I email customer service and they get it rectified right way. Most recently, I had a package get stuck for several weeks, emailed them and asked for a replacement via USPS instead. They didn’t charge me extra, and the replacement came via USPS within 3 days. Products are always solid.”
“DO NOT DO IT!! I have been waiting over a month. Nothing. Today claimed it was attempted to be delivered at 7:41 am. NO ONE WAS HERE AND I WAS OUTSIDE!?! Bad business and will never order from or suggest any one else order anything from this site. Shame on you, ripping people off.”
“It's been two weeks and it hasn't shipped I could have drove to California and picked up it up faster.
The only thing slower than the shipping is how long it takes a webpage to load. Pathetic”
“Stay away from this company! Shipping of my product is in it's 20th day with last update on 8 June and I am posting this on 20 June. The company is no help and keeps sending my policy links”
“Been doing business with them for many years. Never ran into any issues until the Vape Mail Ban. It created shipping challenges for them (expect packages to be delivered within 4 weeks of order date with their local carriers). Overall, they are a great company with exceptionally great customer service and great selection of products. Just need to be patient with their shipping partners.”
“Delivery was fast but some of my pods were incorrect. I submitted a form to customer service and received a reply within a few hours notifying me the correct pods were on the way. Excellent customer service!!”
“The price was was perfect! Shipping was fast! Product is awesome! I definitely recommend them if your needing some vape items! I will definitely be purchasing from them in the future!”
“Element Vape send me damaged items in the mail and refused to replace it saying the sale was not cover under their warranty and was non refundable. They offered me a $25 credit but I lost out on $80. Three of the vwasape pens were $17.99 and one $24.99. This Is a rip off. I do not recommend their product.”
“I have been buying my vape supplies, e-juice and Vapes from Element Vape for around 2 1/2 years and I've always been very happy with what I've ordered. I find their prices to be competitive and very fair. Element Vape has always got a huge selection of e-juice and salts. There is always a sale going on or sometimes a clearance which I love.
I had to return something a while back and there was no problems at all. Element Vape stands by the products they sell.
I recently took advantage of a 2-pack promotion on Vaporesso Pod System Vapes and because it was a 2-pack I gave one to my daughter, which she loves.
The delivery is ALWAYS on time and I've always received my orders safe and sound.
I love Element Vape and I know I will continue shopping with them.”
“I completed my order and I set it up to track the package. My local Post Office was too backed up about a 45 min wait time for them on the phone to contact me. Throughout this entire time I was working with CS reps at Element Vape to troubleshoot the issue.
After filling out the pink Post Office Package Request I taped the Redelivery request
in my mailbox so the carrier would need to move the slip to put mail in the box. As I waited for the Post Office Carrier to deliver, the bell rang and it was the Post Office Rep and my order completed!
So happy it worked as intended!”
“they used to be a great company.... ordered around 1k per year from them. then they decided to start saving a dollar (a literal dollar) on shipping costs. i used to get my orders in 4-7 days. now they take 3-4 weeks and there is no ability to track the package online - no ability to see an estimated delivery date (because you have to be home to sign for it)... and when asked and confronted about their regional shipper - their response is simply: wait.
they have lost my business. saved them $1 on shipping vs usps, but cost them $1k per year in sales.”
“Element Vape has a great selection with reasonable prices. Their customer service is fast and helpful. I had a small usage issue with my vale rhat I purchased from them (nothing weong with rhe device, just me doing something wrong) and they quickly identified what I was doing and gave me accurate, device-specific instructions to answer my questions. I really appreciate their speed, knowledge, and professionalism.”
