“You are so wonderful!!! This most recent order that I received today is either my 3rd or 4th order and it was perfect just like the first one. Every order has confirmed that I made the right decision in changing my vape business from a 45 minute drive for supplies to ordering online with your company. Keep up the great work! Thank you all and stay safe and healthy!!”
“So my review is a bit mixed but really good. So I ordered a Sigelei GW 257W 21700 mod.(Super low stock) I'm guessing by mistake sent me a Sigelei MT 220W 18650 mod. (Also super low stock) I was in a panic because my old trusty Smok R200 had just died and returning what I had would have left me without a mod. So they cool enough to credit the difference in price.”
“I have used element vape several times now, and have yet to be disappointed. They always send exactly what I ordered and quickly. Killer clearances and great juices of the week! Love this site!!”
“I’ve been looking for an online vape & juice provider.. and I’ve found one. EV has just about everything I could need in once spot. As well as excellent customer service.”
“During the COVID-19 stay at home/quarantine my only mod just decided one day it didn’t want to charge anymore. So I was stuck, in my house with a wife and two small children and suddenly without nicotine. Say what you will, but this is not the time to involuntarily quit cold turkey. Desperate for an online solution (sine all the vape shops had closed) I stumbled onto element vape, rolled the dice and ordered a mod and some batteries. It shipped immediately, everything got to me in less than two days and I was saved. When amazon takes two weeks or more to ship simple things, a two day arrival from a vape shops I knew nothing about was a very happy surprise. Needless to say I’m going to be a regular customer now. Thanks guys!”
“I live in Alaska, sometimes I get my stuff in 4 days, which is better then amazon sometimes. I've spent a bunch of money through this site and this is the first time I've ever had an issue and its because they are understaffed. I always reccomend you guys and always buy through you guys.”
“Excellent customer service and fast shipping. Inventory control is above average as far as tracking in-stock items. Any issues are dealt with rapidly and professionally, even in the midst of the latest vapocalypse scare. I'm trying very hard to give up cigarettes, and EV is reducing my stress to manageable levels.”
“They accidentally sent me the wrong product. Instead of giving me grief or making me send it back, they instead told me to keep it and they would send the correct order. I appreciate them and will do business with them again. 5 star excellent customer service!!!!! Thank you :) :) :)”
“The original quantity of delivered items was 1 item short of the quantity I ordered, but Element Vape sent me the item within two days, and stay in contact with me the whole. I will be continuing business with them. Fantastic customer service.”
“I love this site! Easy to get what I need, always user friendly so finding other stuffs is a breeze. I've never had an issue. Shipping is quick, have never gotten broken stuffs upon arrival. And when I do have questions, I've gotten clear reliable answers. Awesome Folks doing an awesome job!”
“Element vape made me the happiest person today because today is the day that I get to change my coil!!! It’s been far too long! I wasn’t aware that the vape shops were “non essential” and I was not stocked on coils or juice. I found out 5 days ago and quickly ordered online and got my shipment today. Thank you so much element vape!!”
“Element had accidentally shipped me the wrong coils in my latest order. When I notified them of the error they QUICKLY got me a return shipping label and immediately got everything corrected for me. The right coils are already shipped and on their way to me, and I am very impressed with EV's customer service. I will continue to do business with them.”
“These guys are the best, yes sure you may have an issue here than there. But when is that not expected? No one is perfect, however they strive to provide excellent pricing as well as customer service and support.
A lot of the times they have no control over it anyhow, you can't fault the company for defective devices sent to them. However, you can appreciate how quickly they go about rectifying your issues to the best of their abilities.
In most,if not all instances they go above and beyond to please you. That's why they've had my continued business for over 4 years and will continue to have it moving forward.”
“I highly recommend Element Vape to any vaper new and old. Their customer support is second to none and delivery has always been quicker than estimated. This is one of the many reasons why I come back to EV and will do so for many years to come.”
“I did have an issue with my order I received today. Missing some items.
Contacted customer service and they have processed my inquiry and shipping the missing items today.
I've ordered several times from them, only had an issue twice.
First time it was taken care of immediately and I received a missing item within a few days.
Currently with the country in basically lockdown mode due to the Coronavirus I expect there may be issues, but I'm very happy with the speed this was resolved.
One of the reason I use this company, and will continue to order from them.”
“Been vaping for almost 2 years now and a friend told me about these guys so like most people I tried them out. Well almost 2 years later I recommend them to people. Solid service and decent sales. Also no worries on clones. Thanks guys”
“I have ordered from element vape several times. They were fast and efficient. On a recent order I received the wrong coils. After sending them pictures of the order in question they took responsibility for the mistake and are sending the correct coils. I was so impressed that I ordered a new mod. Looking forward to having future business with them.”
