“As other reviews have said Enact's communication is poor. They did a remortgage for us and we asked for a completion date but despite being told (when I chased up) a few weeks before that everything was ok and should go through, it didn't. The only positive I can think of is that when I did speak to people they were polite.”
“Enact is unprofessional company liar.Don’t dream to buy house from them it never going to happen you wasting time. You never get a chance to talk with your case handler after nearly six month I have close my file because of my solicitor”
“Beware of Enact! I attached a photo from the FCA website where this company is no longer even registered ! Over 3 months for a remortgage hold up after hold up, no real contact I will contacting my bank with a massive complaint for even suggesting using them !”
“Do not use this service. They are unprofessional and will not keep you in the loop with your remortgage. They will make big decisions without discussing with you and you will not be able to speak with your case holder. I have been trying to speak to mine for 9 weeks and still no success. Also to even get through to speak to someone at reception it can take you well over an hour. You will regret if you use this service. I would give 0 stars, however, this is not an option.”
“Entact is the most unprofessional company out there .
For a start their communication is terrible . Called me while I while I was in the car . Politely asked if they could return call in 30 min once am at home. They did.... but called 3 days later . Emails get reply every other day , and their approach to the case is shocking. Best not to ask them questions as it will delay your Morgage for weeks .....
avoid this company at all costs !!!!
Or you will have the most stressful unpleasant journey through your Morgage / purchase experience .”
“Cant get through on the phone, just made contact with current lender as Enact stated last week that they were requesting a redemption statement. They havent. I've sent an email to Enact just waiting for a reply. Looking at other reports this could take a few more weeks. Why?”
“AVOID THIS COMPANY AT ALL COSTS!! Unfortunately this is the second time I have had to use them as Birmingham Midshires insist on it. I hope someone from BM is reading this so they cancel their contract with this joke of a company - how they are still in existence astounds me! The first time I had to use them they nearly lost my passport, and this time it has taken them nearly 3 months for a simple remortgage. They never respond to emails or messages, and you have to wait for over an hour to get through to anyone on the phone, not that it matters as they are all completely useless. They lied about chasing up a redemption statement from my current lenders and have sat on my case with no movement for several weeks, costing me thousands of pounds as I am now on my current lenders' SVR due to their incompetence and delays. 1 Star is actually flattering them.”
“If you want something done and to be able to speak to someone on the phone, they are not. You can hardly ever get through, they don't seem to be able to respond emails for weeks on end. How they continue to work is beyond me.”
“I would never use this company but mortgage lender insisted.
Refused to out me on there online tracker to monitor it, sent docs out in post as said was too late to register but never sent out info to register. Been on hold to them 3 times totaling 4hrs.
The documents ts they send out didn't inc one for my partner to sign so now on hold again to get that doc.
Worst company ever no communication from them at all, they blamed it on they had no email address and no phone number but its there on my portal.
Going to give 48hrs then moving to another company they are that bad.”
“I really wish I had come across these reviews before I had the mis-fortune to agree to the Halifax using Enact as the middle man for a simple buy-to-let re-mortgage. No stars would have been more appropriate. I was supposed to complete today......but the funds they were supposed to be organising didn't get organised in time, despite plenty of notice. This is on top of phone calls never being answered, requests for call-back never being actioned, and multiple wrong/automatic emails being sent out. I am a buy-to-let landlord, well used to the process of buying and selling. In 30 years, I have never experienced such a woefully inadequate service.”
“This conveyancing company is the worst I have ever used. I have a small portfolio of BTL homes and have been dealing with a local company for years with no issues. However, when we were switching to The Mortgage Works we took advantage of their free legal package for conveyancing. The age old adage of "you get what you pay for!" is in this case, completely true. Communication has been terrible. The messages I have sent via the online portal are never answered and when you contact via the phone, they are never able to connect you to the case workers or managers. The transfer date originally missed due to Enact asking for a redemption statement for the wrong date and then sitting on the wrong redemption statement without requesting the correct statement for over a week. In the end I had to take it on myself to get a copy of the statement ordered and then forwarded to the case worker. I write this review to warn others, use your own solicitor unless you don't mind your transaction being unnecessarily slow. As we stand to date, there is still no confirmation of whether my case will be completed.”
“Absolute farce of a company. DO NOT USE. Ours was a simple remortgage. They had no idea what the process was, sent documents out with the wrong names, sent the wrong documents, sent documents with the wrong instructions etc. This went on for months and cost us a lot of money as well as causing a lot of stress.”
“Worst remortgage conveyancing experience to date. I accidentally made a typo in my email address, so when I didn't reply to the messages they say they sent, rather than contact me through the alternate methods they had available, they just closed my remortgage case. No phone call, no letter, no attempt to speak to my broker. Nothing. Ended up costing me a higher interest rate for almost a month.”
“Don't bother with this company. They are obviously out of their depth. They have been asking for a document for the last 3 months that actually doesn't exist. A more competent company would have known this and we would now be with our new mortgage provider.”
“It is the second time that I am using them and I'm afraid this time their service is very disappointing. It's impossible to get hold of anyone, no responses to their online tool and long waits on the phone. They were only quick to get the money for the searches, after that they all disappeared. It took them over a month to check some basic documents that I sent them (ID, bank statements) so I will find someone else to deal with the purchase of my property.”
“We have been trying for more than a month to complete on a mortgage. They had 8 pieces of identity for my wife ( so much for keeping youir identity safe) They wanted proof of the owner of the house we are buying, Our solicitor sent it off by special delivery , It was signed for. Then they lost it and blamed him. For security reasons we have to move. I studied law for 4 years, This company is so inept as being totally useless there bossses need to get a grip of this placr. Customer servive so poor that it beggars belief. We have moved for work 11 times before. This time Enact have left us graping at there lack of concern or help. Buyers beware!!!!”
