END. Reviews

Name: END.
Rating: 1.81

1.8 Rating 223 Reviews

19 %

of reviewers recommend END.

Company Reviews

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Metrics

1.8

Based on 223 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer Experience Post I have been an END. customer since 2018, and am sad to report that I've had issues with each of my orders. From receiving the incorrect size shoes, to long delays clearing customs, and getting entirely the wrong items... needless to say, each order progressively got worse. During a recent sale, (at a time where we cannot go out shopping due to the pandemic) I submitted a larger order then usual, which took a couple weeks for them to ship, due to a "stock" issue. All the same, it seemed fine given the fact that it was it was over a month before Christmas, as many of the items were intended to be gifts. Fast forward to two weeks after Christmas, on January 12th, the boxes were finally released from customs, and delivered... but horror soon emerged as I saw that one of the three boxes had been badly damaged (see photos below), with many of it's items missing. Upon further inspection it appeared that these boxes must have been made, and not your typical boxes (e.g. larger inner flaps, uneven cuts), and in another box I discovered broken items. The overall packaging of all three boxes were not sturdy, had inadequate cushioning, nor the support for the weight. My advise to END, reeducate your warehouse with the FedEx general packaging guidelines, and elevate your standards. Things to beware of: Placing large orders outside the U.K. Slow response times from support Shipment details/facts Status: Unresolved Days since reported: 22 Order date: November 19, 2020 Delivery date: January 12, 2021 Days to deliver: 54 Total items ordered: 52 Total shipment(s) weight: 51.01 lbs Order MSRP: 5,000+ USD Shipping method: FEDEX Priority Service FedEx General Packaging Guidelines”

Helpful Report

Posted 3 years ago

“Absolutely the worst company I have ever dealt with. I bought a pair of shoes which they shipped to my house and was faulty. I contacted customer service who promised to personally send me a new clean pair and they had dirty black stains. Its been 3 months i returned both pairs and now they tell me they dont have the shoe I ordered. I therefore requested a refund and they are not answering me...absolute thieves!”

Helpful Report

Posted 3 years ago

“They promised me a refund, never issued it. They now have had the item for months. I had to contact my credit card company and now End decides to respond and claims they cannot issue the refund....”

Helpful Report

Posted 4 years ago

“It’s been 2/3 years since I ordered things from END. on the regular and only once I had a bad experience with a T-shirt that was a bit mistreated but nothing a wash and ironing wouldn’t fix and quickly they gave me back 10% of the order as a sign of good service. But since brexit they have no hands in nothing, it’s been 3 weeks since I ordered something and it says the order is shipped and completed since like 2 days after I paid. Till now I don’t know where the order is, there’s no tracking number in my email, there’s absolutely no response from their emails, phone numbers, live chats etc and I’m still waiting to pay custom fees on a thing that should have arrived before brexit was initiated. It’s a pity cause I liked their service but this is too much, it’s definitely the last time I order. Just for an example my wife ordered something from Dover Street Market and it took 2/3 days to arrive.”

Helpful Report

Posted 4 years ago

“Return from Canada is a nightmare. It is mentioned on your website that you are not responsible for return charges which is not acceptable. You are proposing a tracker by YODEL and no other company here in Toronto is taking it. If we want to return the parcel we do have to pay it ourselves.”

Helpful Report

Posted 4 years ago

“Awful company. Sent wrong item and don't respond. Avoid like the plague”

Helpful Report

Posted 4 years ago

“Unable to return an item from the US. No return address, no response to my email.”

Helpful Report

Posted 4 years ago

“Received trainers already worn Sent me a pair of trainers with tags missing/removed , dog hairs on the insole , scuff marks on insole , paper stuffing missing from inside , trainers left out of paper wrapping. The trainers had clearly already been worn. Only offered me to keep the already worn trainers with a small discount or to use their service again via a ten pound credit note , to probably receive used items once again. This is not the first time I have received used items from this company. There are plenty of other good ones , use them instead”

Helpful Report

Posted 4 years ago

“Ordered 3 items from 1 brand, 2 different bags and a jacket. 1) Bag have all tags, quality control sheet and comes in plastic bag as it should be. 2) Jacket without quality control sheet and in different color. 3) Bag without any tags and plastic bag. *Quality control sheets are the feature of the brand. Color of the jacket wasn't my main complain as its dark grey instead of black. But the fact that bag comes to me from the shop without any tags like I bought it used on ebay wasn't good at all. Contacted End support and they asked me to take photos of the stickers on the bag, which I don't have of course. Then they replied that probably they used bag for the photo shoots and lost tags. So I bought used bag from a shop. Also tried to tell me that dark grey and black is the same color! Actually they had both colors with different photos. Then they offered send order back as I'm not happy with it. Of course they said that I need to pay for delivery. To clear the situation, I payed custom fees for it and this mistake of the shop would cost me double price of the bag if I would send it back and pay for delivery. As a bonus they also listed wrong measurements of the jacket, I asked in their live chat about it and they told me that they're accurate. As their measurements was way far away from the measurements on the official site of the brand I take risk and believed official measurements instead of End ones. And even here End was wrong. As another minus to their "service" and shop - they tried to report my review on another site. Overall even a 1 star is too much for them in my case.”

Helpful Report

Posted 4 years ago

“Placed an order with them, as I have done many times in the past 6 years or so but usually I only buy shoes. Anyway in this case I bought £200 worth of items and the package did not show up. I immediately took the necessary steps to try to locate my package and the courier. I also contacted end and they advised me to do the same, I was unable to locate this package and emailed end clothing again. I was contacted by Matthew Haris from end clothing, this is what he said “This investigation will consist of the driver being interviewed and returning to the delivery address, to confirm where and to whom this was delivered so the parcel can be recovered. They will also check the GPS location of the driver so he can return to the location to resolve. This investigation can take up to 5 working days to complete, however the courier will provide us with regular updates throughout which will be forwarded to you as and when we receive them.” After not hearing anything back from them and having to CHASE THEM UP 12 days later Matthew responds with “ Please accept my apologies for the delay in resolving this issue for you. Unfortunately we are experiencing a longer time frame than initially advised which I can only apologise for, but this is completely beyond our control at this stage.” So now I’m waiting indefinitely because no time frame was given to me, bear in mind there is a time limit on how long I have to raise a dispute with the courier. After chasing them for another 7 days from this email they eventually made the decision to not refund me, this was during the first COVID 19 pandemic and lockdown of 2020, there was limited services as well as huge financial pressure on myself during these unprecedented times. I was briskly told to take it up with the police or courier services now as this was my only option. Matthew haris took so long dealing with this that I was unable to raise a dispute with the courier services, as the time frame from when the delivery had been made has passed. I’ve spent over thousands of pounds at this store over the years. Customers could never be valuable to a company that sells face masks for £89 to be honest. You will find attached communications and the picture dpd have used as a confirmation of delivery. There are 300 flats in my block with the same door.”

END. 1 star review on 23rd November 2020

Helpful Report

Posted 4 years ago

“Questionable...I have bought three items from this store. Two items were full price and came perfectly fine, tags and all, 2 day fedex shipping. This last one....well it was discounted 45% off. So I figured what a great deal! I get the item, shipping and everything goes fine, open it up and I see the hoodie not in any original packaging, no tags attached, and the draw string was missing a metal clip. Now I know this does not seem like a big deal but when you pay 200 for a hoodie it becomes an issue. So I contacted their customer service and they said they do not sell pre worn or irregular clothing or ones with faults. Well obviously you do if you sent this one out. It must have been the last one and they were probably trying to get it out of their inventory since that size does not show up on their site but for future buyers, BE CAUTIOUS OF DISCOUNTED ITEMS. That's all I can say from my personal experience thus far.”

Helpful Report

Posted 4 years ago

“Denied returns and shady currency conversion. Bought a pair of Trickers and returned them because of too large in size. Had only used them indoors. They then, without any notice returned them back to me stating that they could not accept the return due to dirty soles(!)(which was utter bullshit). This caused me to have to pay double the import taxes. The whole deal cost me $1000 for a pair of $400 shoes that I can't use. Several years later I make another order which to Norway should be VAT free. They state the order is VAT free, but the prices are identical to VAT inclusive SEK, GBP, USD and EUR prices when in reality the NOK prices should have an 20% discount. I spoke to customer service which confirmed that they use their own currency conversion, basically ripping off customers like Forex and the Big Banks. Stay away.”

Helpful Report

Posted 4 years ago

“Everything is good until you need to return an item. I ordered a Stussy "vibrant yellow" jacket that has a completely different colour in person than compared to the website image. It is described on the website as vibrant yellow but it's really a dull green/yellow colour. This was just part of a larger order so I asked them to cover the cost of the shipping because the image and the description wasn't accurate and I sent them pictures showing the obvious difference and they just replied saying that colours can look different depending on the brightness of your screen and they wouldn't cover the cost of the return. I'm using a Macbook. I've been a customer since 2014 and spent a bit with them over the years but won't be using them again after this.”

Helpful Report

Posted 4 years ago

“I wish I didn’t have to rate them any stars. I had a package go missing back And contact them back on 06/24. I was given information that THE COMPANY would raise the issue with DPD (police dept). After not hearing back from them, I reached out again and all of a sudden the method changed. All of a sudden I need to be the one who obtains a crime report for an issue that has been OVER A MONTH long gone. And all of a sudden I need to obtain this information to REOPEN the claim? They dropped the ball, now here I am left to do what THEY did not do. Not to even mention their terrible customer service. From PHIL especially and Noreen and Stephen who is useless himself. Needless to say, with all of the contact I’ve had with them and looking at their policy, I will be moving forward with legal action AGAINST End. Clothing regarding how this was handled and more. Its true what they say, always leave a paper trail !”

Helpful Report

Posted 4 years ago

“they sent the order to the wrong address ... these guys are hopeless don't buy from them”

Helpful Report

Posted 4 years ago

“For a luxury boutique, customer service was lacking. My order took three days to fulfil and took two weeks in attempting delivery, which in my opinion is far too long for luxury goods. Unfortunately this delivery resulted in the shoes I had ordered for my holiday, not arriving on time or ever! My initial email to customer service took three days to answers. The customer service advisor offered no regret for missing my holiday and gave me further details about picking up my parcel from a secure location, which had been absent previously. Unfortunately, I was away, so got a colleague to attend to this, sadly the details were incorrect. Yet again, it took customer service two days to answer my email, yet again no regret about giving incorrect information. I decided to cancel the order as a result of the shoes never turning up and customer service offering no regret. When I complained about the attitude of the customer service person, once again I was offered with no regret or an apology. I will not be shopping here again and can see from other reviews, customer service need some training!”

Helpful Report

Posted 4 years ago

“Fake nike shoes. Waffle racer. DO NOT ENTER THIS PLACE”

Helpful Report

Posted 4 years ago

“they work with one of the shittiest delivery companies ever, DPD. They lost my last order, and this guy Ben from END asks me to waste my time sending some details about the order, details they should have already!”

Helpful Report

Posted 4 years ago

“4 weeks into this and still no response from 'dead end clothes' Previous reviews may be accurate, however, it doesn't fix my issue with thieves such as this. A true respectable merchant would respond within weeks... maybe months perhaps. Not the case here. Sadder still. In my opinion, how sad it must be to work in a place like that! Just a thought friends. Regards.”

Helpful Report

Posted 4 years ago

“5 stars, couldn't have been a better transaction experience. Purchased the item, it arrived in less than a week (all the way from UK to the US!), and item exactly as described. And at a GREAT price! I had seen some negative reviews prior to buying and was slightly tentative, only to find that those negative reviews were completely inaccurate! Will definitely shop here again!”

Helpful Report

Posted 4 years ago

END. is rated 1.8 based on 223 reviews