END. Reviews

1.8 Rating 221 Reviews

19 %

of reviewers recommend END.

Company Reviews

Questions

Metrics

1.8

Based on 221 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Returns

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How quickly does END. resolve customer queries?

Helpful Report

(1 month ago)

Greater than 45% of reviewers feedback is END. takes over a week to resolve customer queries.

Helpful Report

(1 month ago)

52.00%

Industry Average

“ No refund in 3+ weeks, paid for a trackable service like they suggested and it was delivered and signed. Nothing since! Emailed over 10 times and have received the same automated email about returns everytime. No answer on customer service line either. Absolute joke! £300! ”

- Anya

“ I am beyond frustrated with END. Trainers lost at DPD depot and have been able to raise a response via phone, voicemail or email for about a month now. Live chat has been switched off. Dreadful customer service. Maybe this will solicit a reply! ”

- Stephish

“ They don't even try to work with you. Awful service. Really don't care about the customer ”

- Anonymous

END. Reviews

Customer Service - Average