END. Reviews

1.8 Rating 223 Reviews

19 %

of reviewers recommend END.

Company Reviews

Questions

Metrics

1.8

Based on 223 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Delivery

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Returns

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How quickly does END. resolve customer queries?

Helpful Report

(3 weeks ago)

Greater than 43% of reviewers feedback is END. takes over a week to resolve customer queries.

Helpful Report

(3 weeks ago)

40.00%

Industry Average

“ Customer service lacks urgency and efficiency. ”

- AV

“ When the tracking showed the return was delivered back to them, they refused to reimburse me back for the return telling me "can you wait another 24 to 48 hours?" Their customer service is a joke. ”

- EF

“ No refund in 3+ weeks, paid for a trackable service like they suggested and it was delivered and signed. Nothing since! Emailed over 10 times and have received the same automated email about returns everytime. No answer on customer service line either. Absolute joke! £300! ”

- Anya

END. Reviews

Customer Service - Bad