END. Reviews

1.8 Rating 221 Reviews

19 %

of reviewers recommend END.

Company Reviews

Questions

Metrics

1.8

Based on 221 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Returns

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How is END. returns process?

Helpful Report

(1 month ago)

Greater than 83% of reviewers feedback is END. returns process could be better.

Helpful Report

(1 month ago)

0.00%

Industry Average

“ I recently returned a number of items and got refunded incorrectly - Liam Cervantes from customer service has refused to look into it, despite me sending proof that the refund was indeed incorrect (I actually have one of the items with me, so it is IMPOSSIBLE that it could have got processed by the returns team and therefore prooves they are lying). ”

- Anonymous

“ BEWARE!!! DO NOT BUY FROM THIS COMPANY!!!! They have stolen over £400 of my money stating items I sent for return were not in the package that I sent back and so said they WILL NOT refund! They most certainly were!!! So I am left paying for their poor returns process where someone can clearly steal items and pretend they weren’t present! Disgusting! I now feel like I can’t shop online through fear that any company can just decide to confirm that the courier delivered the package but that items aren’t present. ”

- Anonymous

“ Wrong size shipped to the US - no free returns and import taxes. 14 year old here, very disappointed. This sucks!!!! ”

- Trisuli Mitchell

END. Reviews

Returns - Difficult