“Went to rent a car in mesa airport with a reservation and they messed up the reservations so while customer after customer comes thru we are waiting now for 45 minutes and they only have one type of car. Will not be renting vehicles thru this company anymore.”
“Went to two different locations and all of their car are filthy inside and out. I asked the manager why they dont wash their vehicles and he said the water was still frozen from the snow storm last week. Vehicle motor making a noise. Also I was told they give their worst vehicles to insurance claim customers and keep the nicer ones for out of pocket customers.”
“This was the first time using the rental service to pick up a useless car in a spot and will be the last. Your set up is flawed and they are trying to take 400 pounds for a rental of 150 for a damaged car. Never again, I am cancelling my subscription. I have never been so stressed with the whole experience.”
“Enterprise was fast in getting me a rental after i gotten into a accident. They worked great with my Insurance and the Collision place. Would go there again whenever needed!”
“You are the greediest people I've ever used in my 69 years. As if you don't make enough off your rentals, you take a TINY little scratch and turn it into a complete front end job when I have witnesses to prove that the damage they saw was easily rectified with the $250 that was paid for it. The damage was so minor, that your representative didn't even notice it until I pointed it out to him. Here I am, an HONEST customer who uses your service all the time, (which is now WAS a customer) and you take advantage of by cranking up the price of a VERY MINIMAL scratch 4X what any normal body shop would have charged (and I've got the witnesses to prove it).”
“This company creates hell !! I do not and will not ever use this company again. We got a flat tire on the interstate and enterprise said they would send a tow truck to us to pick up and the car. I asked what about us getting another car too ??
They said we would have to get our own ride for the next 2 hours of our trip. Two women and 2 teenage girls on the side of a major highway in Florence SC. Worst experience ever!!! Never use enterprise !!”
“Their card reader wouldn't accept my credit card, and when I called the corporate office, this guy tells me they're having problems. He then wanted me to get up at 5:30 in the morning, go 7 miles out of my way to rent a car at an airport, and try to get to work by 7:00 through downtown Orlando. Enterprise used to say, "We'll pick you up." Now it's, "We'll take you for a ride!"”
“If I was able to give them a rating of zero it would not do any good. Cuz nothing is ever resolved for the poor customer service etiquette you get from this company.
I was in a terrible accident due to my car being a total loss my insurance company was not going to approve anymore days of paying for my rental car so the night before I was to return the rented vehicle I had made a reservation to pay out of my own pocket for the vehicle I had made the reservation for but due to the female employee & her own personal assumptions that she had decided to go off of not once did she stop & realize that I had just went to my car to retrieve all of my laun dry I had just done the day of my accident & had not made it home to my house to unload the laundry.plus I had all of my house cleaning supplies for my housecleaning business that I kept in my vehicle cuz my car was the vehicle drove to work at my clients residential homes.. which included cleaners, vacuum, steam mop, broom, rags,dusting tools, extra bottles of cleaning supplies etc ..etc .
She assumed that I was living in the vehicle I had rented. Now I was returning an SUV for a smaller car if I were living in the SUV would it make any sense to trade the SUV for a smaller car?
If I were living in the vehicle wouldn't it make more sense to keep the SUV to have more room & be able to lay down & be comfortable rather be in a smaller car & not have that extra room to be comfortable.
Makes absolutely no sense!
But she did go on her own assumption & the refused to rent me the vehicle I had a reservation for then told me to give her an address to where I could be dropped off with my clean laundry & all my cleaning stuff for my job knowing I had to be at work in a half hour from the time she said she was closing out my account with enterprise & then after I put the gas in it to bring it back to return it she still took all of my deposit for the rental except $5.50 is what she refunded me from my deposit. I will not ever use this company EVER again IN MY LIFE
THEY ARE HORRIBLE PEOPLE & HAVE THE VERY WORST CUSTOMER SERVICE ETIQUETTE I HAVE EVER EXPERIENCED IN MY LIFETIME!”
“No wonder your rating is so low. Husband has terminal cancer and is no longer able to travel to our nephew's wedding. All we asked is to change the reservation to my name. We were told that is not possible and then had the coldhearted audacity to try and upsell us to a more expensive car. F you and I promise you I will never use you again and I will tell as many people as possible about how bad this was. By the way, we decided to take care of this while sitting in the ER. He is waiting to be admitted for the 3rd time in a month. I never write reviews if that also paints a picture.”
“Insurance rented us a car while our my wife’s car was be repaired in a body shop. The car that she was provided stunk of cigarette smoke and she is allergic to cigarette smoke. It was so bad that my daughter could not even ride in the car. I paid for and installed a new cabin air filter which helped some but my daughter could still not ride in the vehicle. When we turned the car back in, we provided a copy of the receipt for the filter and were told that they would reimburse us for it through the card that we provided for the deposit on the car. We got our deposit back but did not receive reimbursement for the filter.”
“Unfortunately due to a car accident I needed a rental car. State farm must have a contract with Enterprise. They did bring the car to the place I was having my car repair on Friday 1/24/25. On Saturday the 25th the Audi had a major malfunction light on the dashboard. I called right away and told the company. I live in Wheaton and they wanted me to drive to Midway to exchange the car. I said no that's 50 mins each way. So I agreed to take the car to the Naperville location on Sunday the 26th to exchange it. On Sunday the light was going on and off while I would drive. Even this location was 25 mins each way. I didn't want to drive a car and cause damage. They were very busy and had two young men working who seemed overwhelmed. I explained the situation and the light. When the man turned on the car the light was not on display. Had he drove the car for just 2 mins it would have come on. He asked me to show him a picture of it. I pulled it up on my phone. He said he didn't understand what that meant. I told him this is what the internet said. Major malfunction don't drive the car. Why does enterprise have men working at this location if they don't understand cars and don't care to help their customers. He said well the car seems fine to me. I said ok I'm going to leave with this car. I'm going to drive this car with this warning light on. If the engine or transmission blows up, Jack Bronec, I brought it in here. I told you about it. You choose to do nothing about it. You didn't switch out this car. He said you got this car at Villa Park. What does that have to do with anything? To me that is pure laziness and no customer service what-so-ever! When I got home after again driving the car with the light on the entire way home. I called and told the customer service again and told them what had happen at the Naperville location. They wanted me to go exchange the car. I said I called yesterday. I did what you asked me to do. If your company sent me away without switching out the car. That is now your problem. The car is in my garage. I will be driving it. You have been informed of the problems. If you want to exchange this car you know where I live. I just was reading over your reviews. Almost all are 1star saying if they could give you zero they would. So why bother to write a read at all. I will be contacting State Farm tomorrow to let them know that if you rental insurance if with enterprise maybe I don't want rental insurance on my car insurance anymore.”
“Absolutely the worst company I’ve ever dealt with. Making a reservation means absolutely nothing. Understaffed and will lie to you to get you to reserve a vehicle. I will NEVER contact them again!!!!!!!!”
“Jevan Hogan at the 99th Ave and Bell road location in Surprise, Az is the best in the business. He goes above and beyond every single time we show up. He exceeds every expectation and always makes sure we leave happy. I recommend asking for him if you use this location...”
“Enterprise at 1636 s military Highway in Chesapeake VA has the worst service ever. The professionalism was non existent. The front door lady Ayana was beyond rude. I will never rent from here again.”
“Do NOT rent from Enterprise. The local office is helpful, but the help line is worthless.
I rented a car in West Chester, PA. I put 12 miles on the car according to THEIR RECORDS (I drove the care four short trips). I got a bill FROM ENTERPRISE for toll charges IN MASSACHUSETTS (the car did have Massachusetts license plates).
I called the help line and escalated the issue . FIVE DIFFERENT AGENTS TOLD ME I HAD TO CALL THE MASSACHUSETTS TOLL AUTHORITY TO STRAIGHTEN IT OUT! Each agent agreed with the documentation that I could not have possibly been the one to drive through the toll gate (any toll gate) and having me call the toll authority made no sense, but THEY WOULD NOT REFUND MY MONEY OR CALL THEIR HOME OFFICE TO STRAIGHTEN IT OUT. They wanted ME to fix the problem because their "POLICY" states that it is up to the customer to fix it--EVEN THOUGH THE PROBLEM IS IN THEIR RECORDS AND THEY ARE THE ONES THAT EMAILED ME THE BILL, NOT THE TOLL AUTHORITY (the Toll Authority does not have my information, only the car’s information). I've had to put the charge in dispute with my credit card company, spend my time on the phone emailing the credit card company supporting documentation, etc. IS THIS ANY WAY FOR A COMPANY TO TREAT A CUSTOMER? DON'T USE ENTERPRISE! It seems Enterprise Policy is "IF WE MAKE IT DIFFICULT FOR THE CUSTOMER TO GET THE REFUND THEY DESERVE, THEY WILL GO AWAY AND JUST PAY THE BILL."”
“I reserved a three-row SUV two days ago, but when I showed up to pick it up, they had no cars available—no call, no warning, nothing. The only option they offered was a pickup truck, which wasn’t what I needed. Customer service was awful, with no apology or effort to fix it. Went to Hertz instead, and they took care of me quickly with a better price. Never using this company again.”
“I rented from the one in Mt. Airy, NC. and right from the start, Ben the guy behind the front desk was a total asshole. The car was rented by an insurrance tocompany to accomodate me because their client had hit my car and it was being repaired. The insurance company paid for a luxury car but i did not get a luxury car, far from it!!! After bringing the car back this asshole keeps my $50 deposit. What a jerk!! I am going to tell eveybody how i was treated and oh yes i will inform that insurance company so they can get some if their money back. What an asshole.”
