“Came to the Enterprise on Capital Blvd in Raleigh North Carolina after booking online. I was attended to by a female attendant who told me practically everything I had booked was not available. Of course she tried to equate a lower vehicle to the premium SUV booked. I felt stonewalled and told her so. She said all the other vehicles available were being kept for people who had reserved months ago. The most annoying thing was the condescending and patronizing attitude.
Eventually as I was trying to look at my options she summarily dropped my driver license and credit card on the table after she had asked me what I wanted to do and I told her I was looking at my options but maybe considering scratching or changing the reservation; she more than eagerly dropped my cards on the table and went on with her business even as I was still considering my options.
Later on a white man came in and got a green dodge which they had told a black lady was not available previously.”
“Thy do not give full refund like thy say thy do thy make sure thy charge u for everything so u want get a refund thn whn u tell thm u don't want some thy charge u anyway and don't want to refund u anything but change but charge u a arm and leg thn try and tell u sign something tht u didn't agree to from the beginning don't rent from the ALTON LOCATION ENTERPRISE”
“West Monroe location is very personal and helpful. I probably called them 15 times with questions and the two guys was always quick to answer. I will only use this location”
“My first experience with Enterprise Rent-A-Car was at Sky Harbor (PHX) and it couldn't have been better. Renting a vehicle at Sky Harbor has been an unnecessary sh*tshow since the pandemic. The big two (Hertz-Thrifty-Dollar and Avis-Budget-Payless) consistently provide deplorable customer service. My renting experience with Enterprise was exceptional. Quick (10 mins.), clear (no pushy upsales) and correct (no creeping fees). Above all, the customer service experience was actually pleasant rather than frustrating, which is now the norm at Sky Harbor.”
“I went to the warren ohio location to purchase a vehicle which was already high priced I liked it so didnt care. Salesman tried to charge additional $995 for a vehicle I wanted at another enterprise location for delivery. This math did not add up and seller acted like I was unreasonable and was very rude for somebody wanting to spend $20,000. Dont waste your time doing any kind of business with these people they will only try to add additional charges that are not necessary.”
“I rented a jeep from enterprise on the same day I needed if, I pulled in it was ready and clean, check in was easy and fast and the agents were nice and friendly could not ask for better service”
“If I could leave a 0 review I would. After my insurance company made a reservation TWO months in advance for a pickup to be delivered to the body shop, I received several phone calls and emails that day with confirmation of the reservation. I arrived at the body shop not only to no vehicle but when calling them not only did they not have a pickup but they had NO vehicle. Also, they didnt deliver. So the insurance adjuster had to find a car for me (even though I need a truck) last minute from HERTZ! Suggested I take a taxi 35 miles to pick it up. Poor service, useless reservation process, and complete lies! What kind of business is this??? NEVER AGAIN ENTERPRISE!”
“Carmel, IN location. Outstanding service all the way around. Trent Cockman was above and beyond in service. I will remember this for future needs. Thank you to all.
Chris A.”
“My sister in law rented a vehicle. When she returned the vehicle her deposit did not cover everything so I paid the balance for her. I have never rented a vehicle and was assured by the worker my card would not be kept on file. So I paid the balance. Now 30 days later I am charged another $30. When I called to find out why I was told it was for tolls. I asked why I was charged because all I did was pay a balance that was left for a family member, I did not rent a vehicle, I did not give permission to have my card run for anything else, why was my card kept on file when I was assured by the staff it wouldn’t be. I was told I needed to contact the family member so they could get a working card. I don’t work for enterprise I shouldn’t have to be the one to contact anyone to make sure they get their money but I would gladly let them know and gave enterprise a working number for who rented the vehicle but I would like my money back, seeing as I am not the one who rented the vehicle, and I did not give permission to run this card for anything other than the balance that was left when the vehicle was returned. After arguing and giving a working number I was told I would have my money refunded in 24hrs. It’s been 24 hrs the money was not refunded and they probably did not reach out to the person who rented the vehicle. I was nice enough to pay the balance to make sure enterprise had got the money that was owed to them and 30 days later to be charged because the person who rented the vehicle doesn’t have the money to pay whatever else is owed should not be my problem, I am not the one who rented the vehicle nor do I have a contract with enterprise for ever renting a vehicle and I also have not signed anything stating or agreeing to let enterprise run my card for anything other than what I agreed to (the balance someone else had) 30 days ago. As far as I’m concerned this is theft from enterprise or one of their employees. When I asked for a print out or statement for why my card was ran I was told to contact the person who rented the vehicle. So ontop of stealing peoples money enterprise also wants civilians to do their job for them. I do not work for enterprise, I should not have to contact this person for a working card for them, they should have done that instead of running a card that was not supposed to have been kept on file, I shouldn’t have to contact the person to find out what these charges are for!! Enterprise ran my card and should be able to give me a statement as to why they have charged my card!! I will be contacting the BBB and an lawyer and making a complaint for theft with my local pd.”
“Recently rented a sedan at the Airport Pulling Rd North location in Naples FL.
From beginning to end Ass’t Manager Alyssa Yzaguirre was extremely courteous and professional..... amid very hectic conditions on a recent Saturday morning.... She was poised, efficient and effective at all times.... The vehicle- a 2024 Malibu-performed flawlessly...Ms Yzaguirre is a valid asset and credit to Enterprise...”
“My rental experience was exceptional, Eli Ballou the Assistant Branch Manager at the Bowling Green, Ky location was so friendly and helpful.
I was a little disappointed I couldn't get a rental car at our Glasgow location even though I had reserved a car much earlier, they didn't have one available at the time. Happy I made the trip to Bowling Green, or I would have never met Eli. Thanks Again!”
“Service was Terr and I have been renting from enterprise since I had a license since 16 rude they lie when they don't answer the phone because it's not enough staff and blame the customer for no communication but it's only 1 worker answering the phones, washing the cars and assisting customers. One location in Baltimore York Road reported to report me for an authorization of use for one day and not talking to me. Meanwhile I've had a car on the travel assignment for eight months and given them $8000. They lost a customer as well as a business account all due to the behavior of the people in that office. There's no want to speak to know manages no corporate people stealing funds and then being allowed to just do what they want because there's no management to oversee, I called to speak to management I called to speak to Corperate. There's no want to speak to at this point I'm just going to report everything to the states attorney general. I wouldn't recommend anyone running from this location as a fellow nurse especially if you have kids and a family and you care about your freedom is at any given time they call and lie.”
“No matter how many times we update our profile on line with current information and credit card, it is a PAIN IN THE ASS EVERY DAMN TIME BECAUSE YOUR SYSTEM DOES NOT KEEP THE UPDATES ON FILE!!! We have been loyal members of enterprise for years however are seriously considering switching to someone else.”
“They told us they had a rental for us after our car broke down in Waynesville North Carolina so we pay the tow truck driver extra money to take us to the Enterprise rent a car in Waynesville and the fellow there told us whoops sorry we don’t actually have a car for us and when we tried to get in touch with them through the phone a lady hung up on my wife because she said she was rude which in all honesty after being lied to my wife’s crying eyes not cussing was not rude in any way because the lady got mad because the woman on the phone said my wife was making her emotional and my wife told her it was not about the phone attendants feelings because the phone attendant brought up my wife’s crying emotional state was triggering her and she hung up on my wife! Not only will we never use Enterprise rent a car again but I will hope that all involved employees involved loose their job considering they are not worthy of a job because Enterprise people have no communication skills on top of knowing what they have in stock so…….
With that said if you need to be left stranded and f@&$ed over then use Enterprise and if you want quality without question USE HERTZ car rental!!!!!”
“Mi seguro me rento un auto cuando llegue a recogerlo el empleado que me atendió me llevó al auto y me convenció de que pagará un seguro porque si sucedía algo iba a tener problemas con mi seguro accedí sin consultar y resulta que me engaño todo estaba cubierto por mi seguro esta rentadoraesta en 5124 kennedy Boulevard,
West New York NJ.
Cuidado NO LO RECOMIENDO.”
“Enterprise car rental on Peterscreek parkway Winston Salem NC has done it again!! You never fail me!! Every single time I rent a car I am always pleased!! Incredibly professional and the best service!!! Let me tell the world what happened!!! Lepreece Lynch was the manager on duty and I was supposed to get picked up just before the store closed to pick my car up, the store had some internal trouble and I could not be picked up before the store closed and I needed the car tor travel out of town to a funeral, I spoke to Lepreece Lynch and he assessed the issue and gave me options, he made sure I got my car that night even after the store was closed, I was so impressed about the loving care I received, they make you feel like family, I was able to travel on time and this is why I will ALWAYS rent my cars with my family Enterprise Peterscreek parkway NC they will take great care of you!! I'm a living witness, try them you won't be disappointed!!😄🤗”
“The entire rental process, from pick up to drop off, was handled quickly, efficiently, and professionally. Assistant Branch Manager Abel Castrejon of the Vally Dr, Las Cruces location was knowledgeable and made the process smooth and stress-free.”
