“Flew into Minneapolis airport at terminal 2. We had about 200 pounds of luggage with us. Followed the signs to the rental counter and the counter was closed with a sign directing us to Terminal 1 for service. There is no easy way to get between terminals. We had to send one person to Enterprise in terminal 1 and another stayed with the luggage at terminal 2. It took an additional hour to get the car and load the luggage. I thought you were in the business of customer service, the bonehead executive who pulled the plug on terminal 2 is taking Enterprise down. He should be fired for making a stupid decision. They lost two loyal customers.”
“Worst enterprise car rental location experience ever at Longview, WA location.
With reservation made to pick up car on Saturday May 25, 2024 and return on May 27, 2024. Arrived signed documents, with a hold on my credit card done. We inspected the vehicle then the employee goes over the agreement and says I cannot return the vehicle on the 27th but will need to return it on the 28th, due to the fact that they are closed on the 27th and they do not except car returns when the location is closed. She went on to explain they do not leave access for a key drop. This location has a history of high theft and that's why they wouldn't allow me to drop the vehicle after hours. I can understand that, but what I can't understand is why was I allowed to make the reservation with a return date when it's closed. The enterprise staff was very rude, not friendly at all and just walked away and went back inside telling me to leave. I was left there in shock and disbelieve. Another customer was just leaving when this happened, she came over to me and told me she couldn't believe how the enterprise staff handled this situation. She offered me a ride out of there, I excepted and she dropped me off at a uhaul location, about 1 mile away, were I rented a pick up truck.”
“The team at Enterprise Fells Point Baltimore is the best rental team I have ever worked with. I am a frequent traveler in my Executive Vice President role and TKay and Alana take the best care of me and always come through knowing my last minute needs. I give them beyond 5 stars. The whole team there is great, courteous and positive and upbeat. I think the world of them. Matthew Chorley.”
“Never ever go anywhere but to the one off of front beach road next to rocket lanes. Ask for Joshua Jacobs. He is the very best of the best. He will treat you like you deserve to be treated. He needs a raise”
“You rented a terrible Nissan pickup - when starting out the engine revved to 3500 then a second time to slightly less and then too high a third time. This, plus stopping was jerky. What a terrible car!!!!”
“My insurance company let me use a rental from Enterprise, the insurance company took a month and a half to give me the total loss and how much I was going to be given. Enterprise people were super patient and let me continue renting it after they extended it twice already.
I finally got everything from the insurance company and I returned the vehicle on Provincial Rd in Windsor Ontario. They were super understanding and kind. I’m very happy with my experience with them because my insurance company was terrible to deal with but enterprise stepped up their game for me.
Thank you everyone from that location.”
“I had a great experience with enterprise on Tennessee St in Tallahassee Fl, I had an emergency with my car so I booked a rental, well when I first got there it was a issue due to them not having any cars the first sales person was just like hey no cars well just wait maybe we will have a vehicle for you.😳😳😳😳I was beyond upset well the Manager saw or heard my frustration and she really pulled through I want to say to Sharika Myles your customer service was on point you were so generous and kind and very understanding for her I will be using Enterprise for anything I need”
“I am an Executive with National rent a car and love their service. I live in Beaver Dam WI, and Chiefland FL for the winter, and because National is 50 miles and 40 miles from me in each location, I rent with Enterprise at both places. I have had all positive experience with Chiefland, but even though I have been using Beaver Dam for about 7 years, and rent at least 6-8 times per year, the last 3 times I used them, they.did not have the car I specifically rented. This last time was the last straw, I booked March 4 for a trip, ( May 24- June 3) and today the day I was to pick it up, I am informed they do not have the car I rented, and wanted me to take a mini van. I am sorry but there is no customer service here, they had ample time to make sure I got what was requested, and once again failed. I canceled my reservation, and now will drive 50 miles to National who immediately got me what I asked for. I will never use Enterprise at the Beaver Dam location again. If you don't care what car THEY decide to give you, go there, if not, stay away!”
“Terrible experience. Rented two minivans two weeks ahead of a holiday weekend. Called the day of to say that they don’t have any minivans. I called customer service and they offered a solution that the local office knew nothing about. They say they’ll get back to me, and they don’t”
“If I could give this establishment zero stars., I would. My husband and I were going out of town for the weekend and reserved a car (with a confirmation number and details) from Enterprise Rent-A-Car in Ottumwa, Iowa, to be picked up on Friday, April 12th at 8:00 AM. I got a call at about 7:30 AM saying that the car wasn't ready and they would call me when it was. I explained that we were both working that day and that's why we were going to pick it up at 8, but I would be able to get pick up the car sometime after noon. I got a call back at about 9:00AM that the car was ready to be picked up. Again, I explained that I was at work now but could get it in the afternoon, when I had ride to their office. They gave the car to someone else. The manager said that is their policy. Then he said they would have another car for me and the he had something to do but he would call me when he finished the errand and might even be able to pick me up. He never called me. I called and no one answered a couple of times and then went into the office to see what was happening. He said a "confirmation" is not a guarantee that you will actually get a car. What? I think people need to know that they do NOT stand behind their promises. If you reserve a car ahead of time, they do not guarantee you will get one. It ruined our weekend. I called corporate and they said someone would call me in 24 - 48 hours to discuss the situation. No one has ever called me. I called them a week after the incident. Again, they said someone would call me. NO CALLS. A few years ago, I posted a positive review because their customer service was superlative. Times have changed. No longer the case. Terrible manager, terrible customer service. Very, very disappointing. Weeks later, I have heard NOTHING from Enterprise Rent-A-Car in spite of the fact that they have all of my contact information and promised they would call me,.”
“There cars are nice but their team is not trained properly. Their customer service is horrible if you have to pay a citation. It is the most unorganized, joke of a system they have going on with trying to take of a citation so you can drive. Go to Hertz!!! Never Enterprise again!!!”
“Today, May 21, 2024, I had a day from hell with the Enterprise Denver International Airport location! We encountered racism and discrimination from Brandon (supervisor). Octavio Paz had a reservation (1360863947), and Brandon took Octavio's driver's license to the office and came back and said it was "red" which means he could not rent him a vehicle. I know Octavio's license is valid and he does his income taxes like any other U.S. citizen. He has a decent, honest job. He has rented vehicles in the past. I did not get a valid clear explanation of the refusal. When Elser Ramirez tried to rent a car, Brandon said his account was "red" as well, but with NO VALID EXPLANATION or reasoning. My husband is a U.S. Citizen and has a valid Colorado driver's license. Brandon committed a racist act on Octavio Paz and discrimination to Elser Ramirez. He also threatened to call the police, which he never did. I have never seen such horrible downgrading customer service in my life! We lost more than 2 hours of our valuable time and when I threatened to call the police, they then changed the story saying they could rent us a vehicle after all. I ended up renting the vehicle, since we already had a reservation and Marcos tried to help us as much as he could, but he did NOT OFFER A VALID REASON for not renting the vehicle to Octavio or Elser. He said Brandon wasn't being racist, just doing his job, but how do you explain why he didn't rent a vehicle to my husband? Is it because my husband has a Latino accent? This sure does sound like RACISM and DISCRIMINATION to me! This is the first and last time I will ever rent in this horrible location. Brandon deserves to be FIRED for his incompetence, racism and discrimination! I have never been so humiliated in my life! I hope something gets done in regard to this because Enterprise is sure going to lose a lot of MONEY if he does not rent to people with "marked" driver's licenses. This is not only going to affect Enterprises' finances, but it does not look good on the company. I will make sure to do everything in my power to make my voice heard and warn others about the racism and discrimination in this location done by the supervisor BRANDON.”
“Very fast paced helped me into a car in minutes had no issues they were so understanding and were able to assist me with what I needed help with definitely will refer them and use them again in the future excellent customer service !”
“We picked up a beautiful Peugeot SUVin Paris and began our adventure through France. The car was wonderful and the staff at Gare Lyon were wonderful and accommodating. Also we had a wonderful customer service agent at the Nice airport where we returned the car. Her name was Estelle and for such a young lady she really understood the meaning of great customer service. I always rent from enterprise when I can. Keep up what your doing, your the best in the business!”
“Customer service sucks and they lie to you as a customer. My first experience they said that they didn't have a car in the price range that my insurance company was paying Instead they try to upharge me into paying more money instead of renting vehicles. They save the higher end cars to get more money and put you in the crappiest cars they have available,I can't believe they just tried rent me a car on empty and told me to put gas in and bring it back empty as if I'm going to ride around on fumes!!!! If I could give less than a star I would!!!”
“I had booked a car online and got to the place to pick it but only to find out it was never booked it left me stranded and no way home what a bunch of idiots luckily I figured out how to get home will never book another car for nothing from the ass holes”
“Awful. Just awful. They have a £2k excess per item unless you buy extra insurance, and a £40 cancellation fee if you cancel less than 72 hours before the rental. Plus the vehicle they rented me wasn't suitable. Avoid.”
“Two weeks ago the catalytic converter was cut off my daughters car while she had one of their rental cars. After the manager Wendy was very rude, lack of signage and proper security cameras where they should have been, my daughter got in touch with corporate trying to get assistance with the repairs or at least a refund for the $132.00 she paid for the rental to put towards repairs. She had spoken with the regional manager, Steven, who seemed sincere and said he would escalate to his boss to ask about a refund and call her back "that evening or the next morning" (his words). That was on Thursday, May 9th. Since then, my daughter has tried to reach out a handful of times and left voicemails and has not had a return call since! The staff here lie and do not care one bit about their customers! I would not use their services. The signage that was posted was so low to the ground in the corner of the building people couldn’t notice it. This is a scam! Funny how the surveillance cameras were not facing the parking lot when she arrived for her car after the converter was cut. Now, the cameras are facing exactly where the cars were parked when this happened. More than one vehicle had this happen to them. Just a short time before this happened, they had the same issue to other vehicles. Police reports have been made. They could’ve warned us about what had happened before allowing the vehicles to be left there.”
“My wife went to make a change to the reservation and one of the 2 people she spoke to just canceled the reservation because she asked to speak to a manager due to them not understanding or pobably not given a damn about about changing the reservation. We have traveled and used Enterprise for years and the one time a change had to be made due to a family emergency they just canceled the already reserved reservation. This is absolutely horrible customer service. I will be switching to another rental company due to this irresponsible, egregious, and incompetent customer service.”
