“My car was totaled in a wreck, we had to rent a car and rented one from Enterprise. BIGGEST mistake we ever made. We returned the car, the leasing agent said the vehicle looked good and gave us our deposit back. Two weeks later we get a letter saying we owe them for hail damage that happened 3 days after we returned the vehicle. They said they are going to file on our insurance did $5000!!! We immediately contacted our insurance agent and told them to deny the claim. Enterprise has harassed us for over 3 weeks saying we are responsible for the damage. We are NOT!! We didn’t have the vehicle at the time the hail damage happened. So they put us on a list that we can never rent a vehicle anywhere, which we could care less. We told them to do whatever they had to do. I am contacting everyone we know to never use Enterprise because they are a fraud. I’m also contacting the BBB!!”
“12592 Pines Blvd. #102, Pembroke Pines, Fl Thank you for your kindness and professionalism a day or so after my accident. I came in to rent a vehicle and I will try my best to express my gratitude to Kevin Boyd, Syed Haider and Tamara Noel. They did everything to make everything happen as quickly as posible as they could see my injuries. They showed me as much consideration and compassion as if I were a member of their family who needed help. You are very fortunate to have these wonderful people in your employ as they really make Enterprise look good! Thank you. I am grateful for your help over and beyond my expectations.”
“Customer service in Fayetteville NC was only good at the Ramsey street location. The agents acted as if they were too busy to check other locations for the vehicle I needed. I reserved a large SUV online only to be informed in person that it was not available. I had an out of town funeral to attend.”
“The employees at the loganville location will block in a customer's car and then laugh at them about it when they come to talk to them about why their cars blocked in. 3 separate cars in 1 week.I have spent at your loganville location this current week. And the thank the impostomer who has come and rented 3 separate cars in 1 week.They thanked her by blocking her car in and not giving her information that she needed to know that it would be because she had no other choice but to leave it there. I am a single mother.I don't have everyone in the world to help me.I have just myself. Sir employees expected me to walk down the street thirty minutes From my house To your location so I could rent a car from you.Do you not understand how dangerous that is. Again?
Stating, I'm a single mother and about to spend $500 on a car.I can afford a lyft. I'm more furious at the fact that your employee laughed at me. My hard time and struggles and your employee laughed.”
“Rented a car Jefferson hills Pa a Chevy Malibu the windshield cracked due too defect GM covers windshields due to defects for up to 12 months the car was pretty new not over 12 months I’m sure but Enterprise decided to come after there customer rather than take the car to Chevy to have it fixed witch cost me out of pocket windshield was almost $500 you could clearly see that nothing hit the windshield it was a defect on Chevy but they like to come after the customer for money because I didn’t buy there insurance I will be sure to never rent there again and I have lots of friends I will be getting the word out for sure that they don’t take care of customers”
“They deceived us that they would deliver the cargo tomorrow every day for a month.Our car stalled in the middle of the road in the evening. We waited 12 hours for help! Without water, without food, in the cold. Then they did not give us our cargo for more than a month, which caused great damage to our business, since in the car there was cargo necessary for opening a cafe. We suffered huge losses. The company told us that they would give us compensation, but then they refused. Despite our request, they sent money for rent not to us, but to the driver, who had already left by that time.
Treating people this way is unacceptable!”
“I rented a car March 2024' from
Richmond International Airport
A CSR named Stephanie waited on me. She was friendly, efficient and provided overall excellent customer service. I aporeciated
her service and I have been a customer with Enterprise for many
years now. It's representatives and high quality and kindess like this that keeps customers coming back . Thank you 😊”
“I recently entered into a rental agreement with Enterprise car rental in connection with my USAA membership. The gave me a confirmation number of 1296893420 for a pick up specific pick up morning time. They called me the next day and said their morning bookings would not allow them to honor our agreement and offered me an after noon time which has cost me about $600 in total because I had scheduled things based on our agreement. I contacted their main office they took some information and said they would let me know if they can help remedy the situation. They never responded back so now I am out of money and my integrity is probably I question because my plans will not be met.”
“Dan the manager was great I've had nothing but exemplary service from him in the highland store and I will continue to use them and recommend him to anyone including my mother.
Dan goes out of his way to make it happen if you can do it for you it's done!!!”
“The SUV had terrible weather checked tires when they gave us the rental, and when we returned the car, they told us that the tires had “damage” and made an unauthorized charge to our credit card to make us pay for the tires that were already bad when they rented is the car.”
“Elie Atallah- the "Branch Manager" for the Palm Springs Airport doesn't return calls, emails or texts regarding customer experience issues. Instead, you can only reach a call center where no one has technical knowledge for app or account issues. You can't escalate to Regional Managers, because while the call center agents open "tickets"-- no one actually responds or takes accountability.
Enterprise used to be a top-notch, service-oriented organization that helped people grow in their jobs and also took swift action if there were issues during a rental. Not anymore- it's gone way downhill, like "customer service" in most places. Had someone returned my email or called me to say they were on it, needed more time to troubleshoot, etc., I would have been patient.
But almost 2 weeks with no response is absurd. Beyond disappointing.”
“On Monday. March 18, 2024 I arrived at Jacksonville International Airport to pick my rental car up. The reservation was made through my employer which only allows that you rent the most economical vehicle. I’m 6’4” and to get in a compact car would be very uncomfortable. I requested an upgrade however Enterprise policy doesn’t allow it. Bryce, the customer representative tried everything in her power to assist me. I want to go on record saying that although she wasn’t able to assist me,I felt like she truly cared about my situation. For that reason alone, I will come to use Enterprise Car Rental.”
“I’m in Scranton, 1231 wyoming ave, the girl behind the desk is adorable and spectacular. Long blondish reddish hair. What a personality on this young woman. Don’t let her go…seriously…”
“My car was stolen in Albuquerque NM along with my phone and other personal items …
Enterprise understood the situation and was very helpful in providing me with a rental car …
and immediately sent a car to pick me up….
They worked with my insurance company and even gave me an upgrade for a rental.
The staff was very professional, very helpful, friendly, and courteous ….especially John D.
I definitely recommend Enterprise for a good car rental experience and I will call Enterprise for my next car rental reservation …..
Thanks Enterprise and Staff !
c j g
Albuquerque”
“This is a review for the Enterprise car rental with address 26739 E University Dr
Aubrey, TX, US, 76227. I do not know what kind of people Enterprise rental car has working there but a white male with an aggressive attitude thinking he owns the place was rude, obnoxious, and disrespectful. This man was not willing to help us at all that when we got there telling them that we had been referred by their sister office in Little Elm, Texas to see if they might have some cars available. Well, he immediately picks up the phone and starts to call the Little Elm Enterprise rent a car and tell them not to be sending customers to his office. He told them that they did not have any cars and to stop it. He had no respect for us and others that were coming in to inform ourselves if they had any vehicle available. The time he was wasting talking about his ugly attitude, returning customers were coming into the office to return cars. As one car was being dropped off others were still coming in and he was not willing to help us at all. As all this was happening a young very nice and humble Asian lady jumped in and went above and beyond and started to make phone calls, send text messages to other Enterprise offices nearby to try and assist us. She was very polite and was trying. After a while of waiting outside the office we started to make phone calls ourselves to no avail. The young Asian lady was so nice that she came outside and told us she had found one. She took care of us and was able to start the transfer of car reservation to the rental office in McKinney. The white male person that thought he knows everything, and thinks can bully customers' needs to take some customer lessons from her that she was walking all over him. So, with this said I will never rent anything from that rental place or come near it. I will pass on this message to all my family members so they can pass on it to their family members about that place.”
“Recently due to an unfortunate fender bender we rented a car from Enterprise on Bank Street in Ottawa. Mark picked us up from home. He couldn’t have been nicer. It was a pleasure to meet him. At Enterprise we received excellent care when we rented our car. He was professional, courteous and extremely helpful. Both Mark and Samuel are great ambassadors for your company. We have rented from Enterprise in Canada, France, Ireland and Florida. Each time we received excellent care. We will always rent from Enterprise. Many thanks. Bob and Judy Erwin”
“Mr. Peter Johnston is one of a kind: courteous, kind and professional. He makes my renting experience smooth and easy. Full of positive energy. Blessings!”
