EO Charging Reviews

Name: EO Charging
Address: EO Charging, Tomo House, Stowmarket, Suffolk
Rating: 4.37

4.4 Rating 1,206 Reviews

84 %

of reviewers recommend EO Charging

Company Reviews

Questions

Metrics

4.4

Based on 1,206 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

+44 (0)333 77 20383

Email:

hello@eocharging.com

Location:

EO Charging,
Tomo House,
Stowmarket
Suffolk
IP14 5AY

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EO Charging 5 star review on 27th December 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service is good and responsive. Excellent updates on installation, date etc. Overall experience was efficient (website and email) which suited me Actual installation by ev domestic especially good. George was a true professional. Did a superb job and ensured neat and tidy and all explained. Charger looks great and does exactly what we need it to do. Charges quicker than wall plug. App is not important to us and seems to l require set up again and again. Does not impact me but can see why it would be a frustration especially if your vehicle can’t control when it charges etc.”

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Posted 1 year ago

“Excellent service all round. Engineer (George) was really attentive.”

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Posted 1 year ago

“The charger looks nice and tidy on my house. But not used it yet as I’ve not got my electric van yet”

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Posted 1 year ago

“Absolute junk. Honest review here after 12 months or so use of an EO charger. For your own sanity, under NO circumstances purchase an EO charger. Don't believe me? Just take a look at the reviews in the Google Play Store or App Store for the EO App. They couldn't be worse. And for good reason. The charger and software are incredibly unreliable and badly designed. People including myself have CONSTANT issues and there is no sign of anything improving. I made a big mistake but you don't have to.”

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Posted 1 year ago

“What a nice installation I'm an engineer and this job was done by professional people.”

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Posted 1 year ago

“This is the worst charger I can imagine, the connection is extremely bad, every two or three weeks I get a message on the mobile app "Your MiniProV2 is currently offline, please check the connection" and the worst is, I plug in at night and start charging and after an hour or so it stops charging , and when I check the EO app in my phone it displays the above message. I have a lost confidence on this product and I don't recommend it to anyone. I have contacted the company all they tell you is to check the connection and swich on the power as it jumps off in such a situation. They can't be bothered to source of the problem and fix it . It could be connection is the inherent problem of the product. It is better to spend a bit more and get more reliable charger. This is not a reliable charger at all. Thanks”

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Posted 1 year ago

Hi Petros, Thank you for taking the time to leave us a review - we're sorry to hear you're experiencing an issue with your charger and that you're yet to receive technical support to resolve this. Customer satisfaction is our #1 priority and fully appreciate the frustration this situation is causing you. The last thing we want is to let our customers down and would appreciate discussing the situation in more detail with you - could you please contact us on support@eocharging.com or 0333 77 20383. Many thanks, The EO Charging team

Posted 1 year ago

“The whole experience has been great through out. Was kept well informed about installation and the the actual process on the day was done with out any fuss. The installer discussing where best place to put charger and what would be involved. All working as should do.”

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Posted 1 year ago

“EO Mini Charges stop working in cold weather do not buy, was working fine but now just flashing red light, have to keep resetting, its not good!!!”

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Posted 1 year ago

Good morning Brian, We are sorry to see you have had some issues recently, please rest assured that EO will resolve this under the terms of our warranty. Please contact support to arrange the resolution via support@eocharging.com Kind regards - EO Charging

Posted 1 year ago

“brilliant service and communication”

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Posted 1 year ago

“I used an EO charger at Brandon Wildlife Centre today and was charged £3 for 30 minutes and used 2.2Khw of energy. This is much more expensive than petrol. How can the company justify this cost?”

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Posted 1 year ago

Good morning Nigel, We re sorry to hear of your experience, please note that we manufacture and sell the product, we are not the owner of the cost to charge. This will have been set by the Wildlife Centre and their charges should have been displayed. Perhaps have a conversation with the responsible party, its disappointing to receive a 1 star rating when this is, in this case, a charger with our logo but not our management of costs charged to you for using the device. Kind regards, EO Charging

Posted 1 year ago

“We've had the charger for a year with no problems but now we have three flashing red lights and it's not working. The company isn't answering the phone and they said they'd email us back but nothing has happened. We have two EV's so I'm spending most of my time at rapid charging points making sure the cars have enough charge for the next day. I can't afford to have a new one fitted and to be fair this one should be working so at the moment I wouldn't recommend EO chargers.”

Helpful Report

Posted 1 year ago

Good morning Jane, We are sorry to hear of the problems you have seen recently, please rest assured that EO Charging will resolve this for you as per the terms of our warranty. Please contact our support team support@eocharging.com and we will help to restore your service as quickly as possible. Please also retain receipts for charging costs incurred and send them to the team. I will ensure you a reimbursed for this. Kind regards, Craig Chandler COO

Posted 1 year ago

“I have had an EO Mini Pro 2 charger for almost 9 months and it has worked fine until now. However, a week ago it started flashing 3 red lights. I contacted EO customer support and they said that the unit was faulty and needed to be sent back to them for repair. They would contact the installer and arrange for this to be progressed. However since then, silence! Despite chasing by email and on the phone I have heard nothing further about progress/timescales. Rang again this morning and it seems that they have a large number of cases with 3 flashing red lights at the moment - some generic fault with their chargers? Not much good really when I rely on the charger to be able to run my EV. Disappointing service.”

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Posted 1 year ago

“Absolutely spot on. Very neat and tidy job, Electrian, think he was called Jamie is a credit to your company. 👍”

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Posted 1 year ago

“Installation was flawless. Supporting app easy to install. But I haven't received my EV yet, so don't know if it works or not.”

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Posted 1 year ago

“Fantastic. Had a call once my application was sent discussing layout of my house and checking details. The guy who came to install it was super helpful and knowledgeable and did a really good job.”

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Posted 1 year ago

“All good, helpful installer”

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Posted 1 year ago

“Already had my charger replaced once, now it doesn’t schedule . My last review was deleted which is odd. So posting an update . I have been waiting for an answer for 2 weeks with no answer unless I call the tech team. Latest is that apparently these units are not compatible with VW cars 🚗”

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Posted 1 year ago

“Very happy with the installation of my charger, however I have not yet taken delivery of my electric vehicle to use it yet. The guys fitting the charger and the other electrical switches and fittings required were very professional, clean and tidy. Got my plumber to help install cables under the floor which greatly helped the installation both aesthetically and reduced installation costs. The initial survey on the electrical requirements was a bit daunting, but with the cooperation of my plumber and the installation team, everything went well in the end.”

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Posted 1 year ago

“EV home who installed were absolutely brilliant, however your app is not good and your customer service starting with the frequency of puerile emails and apparent disinterest of your sales staff almost beggars belief as does your IVR. Communicated both by email and phone.”

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Posted 1 year ago

“Installation contractor excellent. Great advice, great Installation.”

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Posted 1 year ago

EO Charging is rated 4.4 based on 1,206 reviews