EO Charging Reviews

Name: EO Charging
Address: EO Charging, Tomo House, Stowmarket, Suffolk
Rating: 4.36

4.4 Rating 1,210 Reviews

83 %

of reviewers recommend EO Charging

Company Reviews

Questions

Metrics

4.4

Based on 1,210 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

+44 (0)333 77 20383

Email:

hello@eocharging.com

Location:

EO Charging,
Tomo House,
Stowmarket
Suffolk
IP14 5AY

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EO Charging 5 star review on 27th December 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have had to wait 3 months for an installation appointment after they took our money in advance. On the day of the appointment the engineer failed to show up and communication was poor from the office.”

Helpful Report

Posted 3 years ago

“I have been experiencing problems since day one of the installation. Youe technical support team takes too long to come back with support. I have been able to charge the car for a full week now and I am strat losing faith on your ability to resolve this ongoing problem within and acceptable timeframe and soon will regret to have used EO”

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Posted 3 years ago

“Company pay over 500 pound and asking customers extra £50 pound very disappointed”

Helpful Report

Posted 3 years ago

“My charger was installed on the 18th November, but when the car was delivered a few days later we discovered the charging point doesn't work. I contacted EO and after a week someone in their technical department called me back and told me there was a fault with the charger and they would liase with the installer to get the unit repalced. It is now the 20th December and after numerous calls the issue still isn't fixed. The installer tells me they are getting a lot of calls from customers with the same problem and can come back and replace the unit when EO send a new one to me. I'm actually on hold with a call to EO trying to get a resolution as I write this.”

Helpful Report

Posted 3 years ago

“Charge developed a fault 2 months after installation. It’s a known fault but they have no solution. They fail to respond to emails or calls. “Our technicians are working around the clock to get to the bottom of this issue, and we will be in touch within the next 48 hours with an update” is their standard response yet they fail to update. I regret using this company. AVOID.”

Helpful Report

Posted 3 years ago

“EO Pro Mini 2 not fit for purpose! EO have known my unit is faulty for over 2 weeks now and have offered nothing to fix the problem. They keep kicking the can down the road saying, "we'll get back to you in # hours". They do not, I chase, rinse and repeat. The product does not work and the customer service is none existent. Being reliant on a home charger for your vehicle means you are reliant on this product more than a normal consumer product, the customer service and product quality should reflect this. AVOID AVOID AVOID!”

Helpful Report

Posted 3 years ago

“My charger is faulty so unable to use vehicle at the minute”

Helpful Report

Posted 3 years ago

“Has to be zero. Charged the EV 3 times and the red light is flashing so will need to get it fixed. Poor show.”

Helpful Report

Posted 3 years ago

“It doesn’t find my car”

Helpful Report

Posted 3 years ago

“We had the EO charger installed a few months ago. It has stopped working with apparently no power getting to it. I called the EO technical support this morning who advised it would take 10 days or longer to get somebody out to look at it let alone fix it. I live in the country and rely upon this. THE RESPONSE TIME IS COMPLETELY UNACCEPTABLE. VERY POOR SERVICE”

Helpful Report

Posted 3 years ago

“Very poor. Unreliable systems. Did not provide a charge to the car and yet they billed me - twice.”

Helpful Report

Posted 3 years ago

“As electrical contractors my business don’t fit many ev charging units as we are busy enough with other lines of electrcial work. After being asked to supply and fit an Eo mini pro2 by a regular customer we agreed. An order was placed through our regular wholesaler, unit arrived. On Monday, we installed the charger and Garo enclosure. Only after installing the unit and trying to set up for the customer did we find out that for the charger to be of any use at all, I have to become an EO approved installer by completing online training, supplying qualifications to EO and also bank details etc to open a customer account. I have no intention of fitting any other EO units and this would be a pointless exercise. NOT ONCE does it say anything about having to be an installer to fit and commission them when actually ordering the unit or on any of the boxes or instructions. If that is the case, the units should only be supplied direct from EO to there approved installers. It now puts me in the position of spending several hours doing training and sending over paperwork to complete a job that should take half a day. I am effectively now doing the job for FREE. Absolute shambles”

Helpful Report

Posted 3 years ago

“To keep this brief. 10 months since new EO Mini Pro 2 installed. 1 return visit 2 weeks after install as unit not working. Charger works 75% of the time. Error LED's, EO App says vehicle isnt plugged in (even though it is and the green light is on). Currently 5 days without a working charger......... 5 calls to customer services to resolve why the charger isnt working in the last 4 days. 3 promises I will get a call from technical and 3 days without the promised calls!! Guess what, EO are meant to be calling me back tomorrow!”

Helpful Report

Posted 3 years ago

“Please do not buy this charge unit. I am an electrician and fitted at my home only to be told that unless I become one of their installers it will only work as plug and play with no smart features.”

Helpful Report

Posted 3 years ago

Hi Mark, We’re sorry to hear that you're experiencing issues with your charger and thoroughly appreciate you taking the time to leave us a review. Customer satisfaction is our #1 priority - the situation has been flagged to our Support team with high priority, and our experts have confirmed that they will be in touch with you, in order to resolve this as soon as possible. If this doesn't resolve the matter, then please contact us directly on support@eocharging.com or 0333 77 20 383 (Option 5). Many thanks, The EO Charging team

Posted 3 years ago

“Just had a new unit fitted today under warranty and still cannot set night rate time charging as soon as the car is plugged in it charges, the app is so frustrating there must be simpler ways to charge a car, at the cheaper electricity night rate. My advice look elsewhere”

Helpful Report

Posted 3 years ago

Hi Gary, We’re sorry to hear that you're experiencing issues with our app and thoroughly appreciate you taking the time to leave us a review. Customer satisfaction is our #1 priority - the situation has been flagged to our Support team with high priority, and our experts have confirmed that they have been in touch with you, in order to resolve this as soon as possible. If this doesn't resolve the matter, then please contact us directly on support@eocharging.com or 0333 77 20 383 (Option 5). Many thanks, The EO Charging team

Posted 3 years ago

“Unit was installed 4 days ago , car charges but App has never worked and no help , rang EO customer service 3 times but they keep saying they will get back to me but nothing”

Helpful Report

Posted 3 years ago

Hi Kevin, We’re sorry to hear that you're experiencing issues with our app and thoroughly appreciate you taking the time to leave us a review. Customer satisfaction is our #1 priority - the situation has been flagged to our Support team with high priority, and our experts have confirmed that they have been in touch with you, in order to resolve this as soon as possible. If this doesn't resolve the matter, then please contact us directly on support@eocharging.com or 0333 77 20 383 (Option 5). Many thanks, The EO Charging team

Posted 3 years ago

“Don't buy an EO Minipro charger!! I've had it 10 months and it has failed twice before which needed a visit by an engineer both times to fix. It's now failed again and I've been told it will take UP TO 10 DAYS for a member of their Technical team to get back to me. I will then have to wait again for an Engineer to come out. I am absolutely fed up with this and will be insisting on them removing it and giving me a refund. They are obviously overwhelmed with problems if my experience is anything to go by.”

Helpful Report

Posted 3 years ago

Hi Ed, We’re sorry to hear that you’re experiencing a problem with your charger and that you’re yet to receive support to resolve this. Customer satisfaction is our #1 priority and fully appreciate the frustration this situation is causing you - please be assured that we’re currently reviewing your case and someone from our Technical & Support team will directly contact you to get this resolved as soon as possible. Many thanks, The EO Charging team

Posted 3 years ago

“Online Quotation Process Really wanted to use this company but was unable to satisfy the 'No metal within 15m of the proposed charge point location' condition on ANY side of my dwelling.”

Helpful Report

Posted 3 years ago

Hi Raymond, Thank you for taking the time to leave us a review - we’re sorry to hear that your experience with our installation process didn’t match your expectations. Customer satisfaction is incredibly important to us and we would greatly appreciate the opportunity to work with you in resolving these issues. Please be assured that we’re currently reviewing your case and our Customer Relationship Manager will get in touch tomorrow at the very latest. Many thanks, The EO Charging team

Posted 3 years ago

“I'm unable to give a good review as the workplace charger that has been fitted at my office is incompatible with my VW ID3. Do not buy an EO Genius charger if you have an ID3.”

Helpful Report

Posted 3 years ago

Hi James, We're sorry to hear that you experienced a technical problem with your workplace charger and thoroughly appreciate you taking the time to leave us a review. Please note that we've flagged the issue to our Product & Development team who is currently working on a permanent solution to resolve this. They have been extensively testing our EO Genius chargers with a Volkswagen ID.3 over the weekend to prevent further issues in the future and will get in touch with an update as soon as possible. In the meantime if you have any question or concerns don't hesitate to contact us directly on support@eocharging.com or 0333 77 20383 (Option 5). Many thanks, The EO Charging team

Posted 3 years ago

“App is simply awful. Does not work most of time. Does not charge car fully either. A waste !!!”

Helpful Report

Posted 4 years ago

Hi Alan, We’re sorry to hear that you’re having such a frustrating experience with our app and we thoroughly appreciate you taking the time to provide a review. Customer satisfaction is incredibly important to us and we would greatly appreciate the opportunity to work with you in resolving these issues. Could you please contact us immediately on support@eocharging.com or 0333 77 20383. We look forward to hearing back from you. Best, The EO Charging team

Posted 4 years ago

EO Charging is rated 4.4 based on 1,210 reviews