Login
Start Free Trial Are you a business?? Click Here

ERG Facilities Ltd Reviews

2.4 Rating 487 Reviews
34 %
of reviewers recommend ERG Facilities Ltd
Read ERG Facilities Ltd Reviews
Visit Website

Phone:

0800 038 5657

Location:

ERG Facilities Ltd10 Journeymans WayTemple Farm Industrial EstateSouthend-On-SeaSS2 5TF
Southend-On-Sea
SS2 5TF

Write Your review

ERG Facilities Ltd 1 star review on 3rd November 2023
Anonymous
ERG Facilities Ltd 1 star review on 15th October 2023
RF Plumbing And Heating
ERG Facilities Ltd 1 star review on 15th October 2023
RF Plumbing And Heating
ERG Facilities Ltd 1 star review on 28th March 2023
Anonymous
ERG Facilities Ltd 1 star review on 28th March 2023
Anonymous
ERG Facilities Ltd 1 star review on 16th November 2022
Anonymous
ERG Facilities Ltd 1 star review on 16th November 2022
Anonymous
4
Anonymous
Anonymous  // 01/01/2019
Scam don’t use this company I wasted my money and time. I didn’t get my service done and it was changed £324.
ERG Facilities Ltd 1 star review on 16th November 2022 ERG Facilities Ltd 1 star review on 16th November 2022
Helpful Report
Posted 1 year ago
Just didn’t show up! No notifications, nothing. Customer service rings out. Had appointment booked 24 hours in advance for an emergency appointment. Disgusting!
Helpful Report
Posted 2 years ago
Avoid I was a contractor for this company they take customer money off them straight away and are supposed to pay contractor 30 days after invoice this is not the case, they don't pay you months later still no payment now saying end of November this company have no knowledge what's so ever in any trade they just call any one in your area with the trade they need no vetting no checking the company's back ground pay the contractors Hardley anything and charge the customer a stupid amount I've spoken to the customer for free see defo what they need and if there was no need for me go out they still billed the customer £170+ even Tho I never charged them and did not go out customer called me about it crying not how i pride my business i no longer work for these cow boys and recommend contractors stay away and customers contact good contractors direct use Facebook and google views to check on their quality of work don't contact a company that don't have a clue what they're doing avoid AVOID AVOID
Helpful Report
Posted 2 years ago
Charged £162 callout, desperate so I agreed to it, job was all done fine. But I was charged over £50 for a cheap replacement ERA cylinder, when even I can buy this for less than £10, felt cheated (must be the most common lock repair, so not exactly an uncommon part) If I had been there was a 15 minute job, not there = £212 Oh, And 20% VAT on everything
Helpful Report
Posted 2 years ago
Very sad to say that after waiting 2 days for an electrician to put up 2 light fittings from B&Q i was charged double the amount quoted, they said it took 2 hours work to up 2 light fittings in a flat! ERG are a company who find you an electrician or plumber and take a large cut of the money. Best to contact a local electrician.
Helpful Report
Posted 2 years ago
Horrendous company. They use third party tradesmen. Firstly they ask for your card details and debit your card before anything has been done. Then they debit your card even if the engineer doesn't turn up, Ours actually sat in the van for 45 minutes, but never came in the house. I have it on CCTV. Will not give refunds. Complete dishonest company. Please do not divulge you card details. Go local to a recommended tradesman.
Helpful Report
Posted 2 years ago
Absolute shocking company. Avoid at all costs. This company charges by the hour. and if 1 minute over an hour will charge you the additional hour. Ithe company has no complaints procedure but refers to terms and conditions? Avoid this company at all costs.
Helpful Report
Posted 2 years ago
What a rip off avoid at all cost! Unreliable charged me £165.00 to tell me they didn't have a radiator pipe and a further £360 to fix the pipe. What a joke.
Helpful Report
Posted 2 years ago
Terrible service. Booked an engineer for last Friday to come between 2 and 6. Never turned up. Booked again for today, Monday, between 10 and 2. Booking confirmed by live chat. At 1pm I'm told they can't find anyone to do the job. Absolutely rubbish company
Helpful Report
Posted 2 years ago
Terrible ,,, they cancelled and changed original quote then tried to charge £187 just for coming out for second quote,,,, robbers....
Helpful Report
Posted 2 years ago
Will never use this company again. Charged me £185 for changing a Yale cylinder They charge £135 for labour and locksmith took just 10 minutes to change over cylinder .
Helpful Report
Posted 2 years ago
I think this company should be reported they charge you a lot of money then can’t do the work and they don’t give you your money back
Helpful Report
Posted 2 years ago
This company have been on TV for scamming. I didn't know this until I had actually used them. Sadly, it was a huge rip off from start to finish. Didn't do the job they charged me £300 for but took the money without my permission. Spent months trying to get my money back but no results. Go to a local recommended company. Do not use ERG Facilities.
Helpful Report
Posted 2 years ago
ERG have finally gone under.. when you don't pay your engineers and treat your customers like something you have stepped in, You get what's coming too you.
Helpful Report
Posted 2 years ago
DON'T USE - was quoted an hour for a simple radiator move, plumber turned up thinking it was a boiler job so couldn't do anything, he left after two minutes but I was still charged £160 for the callout - which was clearly their mistake as the invoice states problem 'radiator'. Rip off company, poorly run.
Helpful Report
Posted 2 years ago
Avoid at all costs. Price quoted was for job per hour plus any parts which was £135+ vat. The guys couldn’t do the job outright so despite them being here less than 15 minutes we were still charged for full hour. Very misleading, as job per hour in reality is a (minimum) call out charge essentially and needs to be more transparent.
Helpful Report
Posted 2 years ago
Quick respond for 'removing'waspnest. Efficient customer service.no complaints at all!
Helpful Report
Posted 2 years ago
I do not wish to give even one star. I wish I had read these reviews first but I contacted ERG as we had a blackout last September. They told me I needed a new consumer unit and commissioned an Edinburgh Electrician to do the work. Recently I needed EICR - which failed DUE TO THERE BEING NO ISOLATOR SWITCH FITTED AND ALSO BARE WIRES. ERG refuse to remedy/repair/take responsibility. I would not recommend this company to anyone. They told me that I should have complained within a fortnight. When a so-called expert has done a job why would I check it and how would I know what to check. This has been a truly stressful experience I could have done without. When I first called, the attitude was dismissive and rude.
Helpful Report
Posted 2 years ago
Absolute rip-off. Charged £580+VAT for about 1 1/4 hours work to clear a drain which was blocked again within a few days. Wouldn't come out to rectify without another extortionate charge so I bought a set of drain rods and did it myself and no problems since. Don't use them -they aren't good traders
Helpful Report
Posted 2 years ago
All went wrong and I will never recommend and will probably be telling every friend not to use the service of this company. I asked for and engineer to come and switch on Gas system. He did look at the system and said he is not going to work on this old system and went away. I was charged 165 pounds for that. Person came surely unexperienced and did not even know how to talk to customers.
Helpful Report
Posted 2 years ago
ERG Facilities Ltd is rated 2.4 based on 487 reviews