Login
Start Free Trial Are you a business?? Click Here

ERG Facilities Ltd Reviews

2.4 Rating 487 Reviews
34 %
of reviewers recommend ERG Facilities Ltd
Read ERG Facilities Ltd Reviews
Visit Website

Phone:

0800 038 5657

Location:

ERG Facilities Ltd10 Journeymans WayTemple Farm Industrial EstateSouthend-On-SeaSS2 5TF
Southend-On-Sea
SS2 5TF

Write Your review

ERG Facilities Ltd 1 star review on 3rd November 2023
Anonymous
ERG Facilities Ltd 1 star review on 15th October 2023
RF Plumbing And Heating
ERG Facilities Ltd 1 star review on 15th October 2023
RF Plumbing And Heating
ERG Facilities Ltd 1 star review on 28th March 2023
Anonymous
ERG Facilities Ltd 1 star review on 28th March 2023
Anonymous
ERG Facilities Ltd 1 star review on 16th November 2022
Anonymous
ERG Facilities Ltd 1 star review on 16th November 2022
Anonymous
4
Anonymous
Anonymous  // 01/01/2019
Absolute joke of a company, charged £400 + vat (£500) to install a gas cooker, the parts were supplied by myself. It took less than 2 hours. The initial set up of this job was also a joke as I waited over a month for someone to come down due to constant non-turnups and cancellations. Don't bother, rip off merchants.
Helpful Report
Posted 2 years ago
0 star, poor services, they not pay engineers. They charge for nothing. Do not use this services.
Helpful Report
Posted 2 years ago
Unreputable company full stop. Ask for payment up front, do not deliver service, do not follow up complaints & only chase the money. Paid over £200 for a service that they have no intention of delivering. They came in 4 hours late, with no equipment to fix the problem I called about. Managed to send an engineer just late enough not to be able to source required parts. Turned off my water and that was it. Still chased the money & were not interested in how shoddy their service is. Under no circumstances use these people, they are a scam.
Helpful Report
Posted 2 years ago
I should not even do a one star . I have asked a quote to move cold and hot water supply about a meter to less than a meter from the original spot. They quoted for £135 + Vat and said this would be an hour’s job. Their plumber came and said he would need three hours to do the job and the quote was wrong. He said he can come back on that day as it was specific that I needed that job doing that day . He never came back and three days later company leaving a voicemail there was a new quote . Still charge £162. no job done just had a look for less than 10 minutes . It is intentional that they will quote for lower price and will not do the job and. re quote you for higher and charge you still without doing anything and you are helpless because the higher quote is ridiculously over inflated . I had that same job done for £156 vat inclusive . They should be reported for scamming people.
Helpful Report
Posted 2 years ago
I saw the Trustpilot logo and, wrongly, assumed they would do the job. They ask for card details up front, which should have been a red flag for me. The engineer did not manage to do the job, left saying he was on holiday for 6 weeks so could not come back, then my card was charged £522. Got in touch several times and basically they said tough. Do not touch this company. Total con.
Helpful Report
Posted 2 years ago
To get a plummer back when leak not repaired properly they insist on taking bank details although job not done properly. This company should be reported and shut down, there all cowboys and scammers
Helpful Report
Posted 2 years ago
Paid £222 just to change pipe on washing machine and still flooding same part, obviously not fitted correctly
Helpful Report
Posted 2 years ago
Completely ripping customers off, then not paying the sub contractors they are using for the job. Do not use, contact a local contractor with good reviews.
Helpful Report
Posted 2 years ago
Disgusting service is all ways! They will rip the customer off with over inflated prices and mess the contractor about without consideration. You honestly don’t need these people!
Helpful Report
Posted 2 years ago
We called ERG ltd to repair a gas leak, but we were drastically overcharged and their engineer failed to repair it. We paid £205 for an engineer to repair our gas pipe after our kitchen fitter accidentally drilled into it. However, the engineer who visited told us it was a hugely complicated job, said ERG would charge us a lot extra to fix it and suggested we come straight to him once we had a price from ERG so that he could undercut them. However he wouldn't tell us how much he thought it should be. ERG still charged us the £205 even though all the engineer did was cap the gas, something the national gas service does for free. They then quoted us £714 for the repair, in addition to the £205 we'd already paid. This was appalling service. Clearly it was in the interest of this engineer to claim it was a complicated job, so that ERG would charge a lot and then he could do it for slightly less, directly. We called someone else who said it was a straightforward job and did the repair in under 30 minutes for a fraction of the cost. Terrible service and ERG refused to acknowledge that they misled us, not making it clear we would be charged regardless of the outcome of the visit.
Helpful Report
Posted 2 years ago
AVOID THIS SCAMMING COMPANY AT ALL COSTS! Paid £220 for a 5 minute misdiagnosis fault on a boiler. Than called me the next day with a quote of £800 to fix it. I called in a local engineer who fixed a loose wire for £65. Do some research on the directors and you will find this is the 3rd facility company they have set up. The previous 2 companies were dissolved owing thousands of contractors and suppliers thousands and thousands of pounds. These clowns are not qualified to run a bath let alone company and should be banned from operating.
Helpful Report
Posted 2 years ago
I carried out two jobs and didn't get paid and know customers not charged 3 x as much . Swindlers and cheats
Helpful Report
Posted 2 years ago
My 18 year old son lost his key whilst I was on holiday .. he phoned this company and was told it was £155 call out fee.. the engineer tried picking the lock with no success He then went to the rear door and wiggled out the rear door key to allow my other son access with his key This was then charged at £195 On my return I’ve realised the front door lock is damaged and I am unable to open the door from either side.. I’ve contacted erg they have told me the engineer has not done this damage and my 30 day guarantee has expired … DO NOT USE THESE COWBOYS
ERG Facilities Ltd 1 star review on 24th May 2022 ERG Facilities Ltd 1 star review on 24th May 2022
Helpful Report
Posted 2 years ago
Im sub contracted by this company and far from impresses specially doing a job for a young girl without a penny to her name. She told me what they charged her and it was triple what I’d of charged if she’d came direct to me
Helpful Report
Posted 2 years ago
My washing machine was filling with water after switching off. ERG sent an 'engineer' to stop the leak. He knew nothing about washing machines. Incidentally he turned up 7 hours late and closed fhe hot water feed and also inadvertently closed the dishwasher cold feed. The result is that I am in the same condition. Water still leaking and for that I paid £135 plus. Scandalous.
Helpful Report
Posted 2 years ago
My washing machine was filling with water after switching off. ERG sent an 'engineer' to stop the leak. He knew nothing about washing machines. Incidentally he turned up 7 hours late and closed fhe hot water feed and also inadvertently closed the dishwasher cold feed. The result is that I am in the same condition. Water still leaking and for that I paid £135 plus. Scandalous.
Helpful Report
Posted 2 years ago
please AVOID under any cost. they said they will send the plumber between 6.00pm and 8.00pm. the plumber came 2 hours late after 8.00pm. I had already paid 225/- plus VAT for the visit to start. Further, the company wanted me to pay an additional amount of £225/- plus vat just after 30mins of the plumber being at my property. Further, the plumber was mainly joking and speaking on the phone for 20minutes from the 30mins he had been and didnt do any work. They just pulled their plumber off the job when i refused to extend time due to the above reasons. DEFINITELY A SCAM COMPANY. PLEASE AVOID
Helpful Report
Posted 2 years ago
Called them with an emergency toilet unblocking, they booked me in to call within the next 4 hours which I was pleased with and so was OK with the high quote. I got a call 3 and a half hours later saying 'sorry we accidentally cancelled your appointment so wont be coming.' Dreadful service, would not recommend that anyone use this company, I certainly won't be doing so again.
Helpful Report
Posted 2 years ago
Absolute joke I rang because our boiler wasn't working properly no hot water was quoted £170 for call out which would only be taken after the boiler was fixed engineer showed up was at our house 5 min max told us diverter valve was jammed and he would have the part Tuesday baring in mind this was friday. By Thursday I had heard nothing but they had taken £210 from my account so I called to find out what was going on to be told someone will call me back that afternoon. Its now Saturday I've heard nothing every time I call i get told we will call you back and I have now been without hot water for 10 days. Right now I'm so mad I want a refund
Helpful Report
Posted 2 years ago
£162 for 40 minutes to be told need a power flush which they can’t do!! Total rip-off
Helpful Report
Posted 3 years ago
ERG Facilities Ltd is rated 2.4 based on 487 reviews