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ERG Facilities Ltd Reviews

2.4 Rating 487 Reviews
34 %
of reviewers recommend ERG Facilities Ltd
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Phone:

0800 038 5657

Location:

ERG Facilities Ltd10 Journeymans WayTemple Farm Industrial EstateSouthend-On-SeaSS2 5TF
Southend-On-Sea
SS2 5TF

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ERG Facilities Ltd 1 star review on 3rd November 2023
Anonymous
ERG Facilities Ltd 1 star review on 15th October 2023
RF Plumbing And Heating
ERG Facilities Ltd 1 star review on 15th October 2023
RF Plumbing And Heating
ERG Facilities Ltd 1 star review on 28th March 2023
Anonymous
ERG Facilities Ltd 1 star review on 28th March 2023
Anonymous
ERG Facilities Ltd 1 star review on 16th November 2022
Anonymous
ERG Facilities Ltd 1 star review on 16th November 2022
Anonymous
4
Anonymous
Anonymous  // 01/01/2019
Having explained all the details of the task that needed to be done. It was confirmed that it could be done and would cost £120, (no mention of added VAT on top). So the labourer turns up to do the task and said it couldn't be done, ok he came out, so a charge was expected. Going on the fact no labour or parts were needed we thought about £60-70. No the bill was £135 for 1 hour, although he wasn't in the house more than 20mins, so no labour or parts were used. To add insult to injury a further £27 was taken to pay the government the VAT, totalling £162 for promised task not to be completed. Don't use ERG Facilities, day light robbers.
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Posted 1 year ago
Would use this company again.
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Posted 1 year ago
Called about a boiler service on Fri. Was told someone would be round on Mon. No show. Said Tues. No show. Said Wed. No show. Said Thurs. No show. Said definitely Fri 9am. No show. Called at 11 & said it wasn’t good enough, I’d waited in all week. They offered 2-4pm. I said if they didn’t send someone in the next hour to forget it. So we went our separate ways Unprofessional shysters is the most I can say without getting abusive. Definitely will never call them again
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Posted 1 year ago
Great services from Erg team, satisfied customer will recommend to friends and family
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Posted 1 year ago
Great service, delivered in advance of predicted date, product well packed and sold at a competitive price.
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Posted 1 year ago
Had ERG come to fix a new boiler after diagnosing damage to the existing boiler. Fast and reliable service with good pricing. He was courteous and efficient. Would recommend.
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Posted 1 year ago
Do not use ERG pest control under any circumstances. There London based, scammers, overpriced and sub-contract all the work out to local companies. I know through experience as we have done some work for them. They charge £170 for a wasp nest treatment and then the contractor has to invoice them for a third. We did 23 wasps jobs for them in June and still haven't been paid the £1380 owed, even though they have a 30 day terms of payment method. 4 months later and countless calls and unanswered emails I have had to take court proceeding out to recover our losses. This appears to be the same with many other contractors nationwide. I have also attended several properties that ERG has sent a cowboy and the work carried out didn't resolve the issue. The customer was told it would be a further £170 to send someone back. Pretty disgraceful! I strongly advise to avoid this company who say they are local when they are not. I have run my business for 20 years, I am totally shocked how they can legally get away with it I have put this review on because legally I can. It's not to discredit them it's to warn the public to be aware. Look at the countless one star reviews they have. Bad customer service and many unpaid sub-contractors, the 4 and 5 star reviews are fake and purchased. It speaks for itself...
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Posted 1 year ago
Engineer turns up on time and does a clean and tidy job.
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Posted 1 year ago
Just had our first service on the boiler , company rang us to book it in , arrived on time , only took 20 min and was very polite and cleaned up . So first class service.
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Posted 1 year ago
1.5 (76) Pest control service in Southend-on-Sea, EnglandOpen OVERVIEW SERVICES DIRECTORY REVIEWS PHOTOS Google review summary Reviews aren't verified 5 4 3 2 1 1.5 (76) Reviews All price29 nest26 wasp25 call16 +6 Sort by Most relevant Newest Highest Lowest Ian Slater 4 reviews an hour ago NEW Critical: Quality AVOID - AVOID - AVOID !!!!! Read this before calling them. Check Trustpilot. ERG have a 1000 1 star reviews for ripping people off. …More Micro Akta 1 review 4 days ago NEW Service: Hornet & wasp extermination Critical: Professionalism, Punctuality, Quality, Value I paid £186 to remove a wasp nest, easily accessible. Time slot for work was 2-6, but person arrived at 6.45 pm, when it was dark. he had a very weak touch, no step ladder, could not see the nest properly. Next day, wasps as busy as before. …More Maz Kaya 6 reviews a week ago NEW Critical: Professionalism Called to get a quote, rude operator throughout conversation she was blunt. After getting a quote I said far too expensive before I could say anything else she hung up. Great service im glad you were expensive Azam Khan Local Guide·305 reviews·2303 photos a week ago NEW Service: Hornet & wasp extermination Positive: Professionalism, Punctuality, Quality, Responsiveness, Value I used the local company in Glasgow and the man they sent couldn't have done more, professional and explained everything I found them to be very good. Just for safe measure he came back the next day to make sure that the wasp nest and wasps …More Kellie Rainbow-Smith 3 reviews 2 weeks ago NEW Critical: Professionalism, Quality, Value Absolutely terrible service no wonder you've only got a two-star review. I paid £162 for a job that was not completed. With the engineer who came out with the wrong size ladder and advise the customer service person if that's what I could …More 1 Elizabeth Doyle 1 review 3 weeks ago NEW Charged £162.00 for call out fee as guy found nothing regarding a wasp problem. Guy was proffesional but feel ive been ripped off being charged this enormous amout for call out fee..avoid at all costs. Sharon Leftwich-Lloyd 8 reviews·8 photos 4 weeks ago Services: Home inspection, General pest inspection Critical: Professionalism, Punctuality, Quality, Value Late. Didn’t investigate. Did not solve the issue. Did not respond to complaint email. Then became a nuisance phoning me constantly to contest my reversal of the charge. Broke several legislative laws - left poison in my home in human …More Sue Cook 8 reviews 4 weeks ago Critical: Quality, Value You've ripped me off! I paid £162 for nothing. A guy came out on Tuesday morning as promised .... that's the highlight! He sprayed a powder into a hole in the porch roof. He told us that it should work within 24 to 48 hours. 5 days later we …More 2 A Winiarski 2 reviews a month ago Critical: Professionalism They have do nothing exept for a maddy stain on my carpet, and still charge ma £160, highly recoment to find someone else, not happy Julie Smith 1 review a month ago Critical: Professionalism My sister phoned Saturday regarding a rat in my mothers bedroom, they said they would be out within 4 hours. They then phoned her back saying they couldn't make it and they …More Martha Taunt 1 review a month ago Critical: Professionalism, Punctuality, Responsiveness, Value Called out for a suspected wasps nest, was Told it would be £135 for treatment but they didn’t mention that if no treatment would be fine it would still cost £135 !! They are not a local company like …More Graham Kitchin 3 reviews 2 months ago Critical: Quality Please DO NOT use these scammers who promise to eradicate your wasps nest and when it is difficult they renegade on their guarantee and try to charge you again , the initial fee was £170, 3 times a local guy and I still having wasps flying inside my house! Avoid at all costs ! 1 Pamela Bowman 1 review 2 months ago Service: Hornet & wasp extermination Critical: Professionalism, Punctuality, Value They damage my new flooring, and now will not accept responsibility. When they cancelled the appointment, they did not tell me when they were coming the next day and woke me up at 8:30 in the morning banging on my door. I would not recommend them to anyone as I have not received an invoice for the work. 1 ali Local Guide·38 reviews 2 months ago Scammers. Pretend to be local company, but are just a call centre in Essex. Charge way over the odds for pest control then phone a small business to do the work and underpay them. Terrible. Alan Fleet 16 reviews·2 photos 2 months ago Critical: Responsiveness Did not turn up twice NOLA MARTIN 1 review 2 months ago Critical: Professionalism, Quality, Responsiveness, Value I RANG TO ARRANGE FOR A WASP NEST TO BE REMOVED. FIRST APPOINTMENT WAS CANCELLED. RATHER EXPENSIVE COMPARED TO WHAT I HAVE PAID IN PREVIOUS YEARS FROM A LOCAL MAN, NOW RETIRED. CAME ON FRIDAY 21ST, MY HUSBAND WAS AT HOME, AND THEY …More 1 Caroline Ford 3 reviews 3 months ago Called on behalf of a friend who was desperate for help. I was assured they would come that day. Several hours later they rang to say they were no longer able to do this. Not impressed Barry Thomas 12 reviews 3 months ago Critical: Value Arrived next day paid £120.00 +VAT was here for less than 5 minutes never assesed where Wasp nest was Sprayed powder from lance onto suspected area and left in hurry. …More Lukasz Hostynski 7 reviews 3 months ago Critical: Professionalism, Responsiveness Hung up on me mid sentence. Overall quite rude with little knowledge on garden pests. Elizabeth Wighton 1 review 4 months ago Critical: Value I was charged £135+,vat for a visit that lasted about 10 minutes to be told nothing could be done I certainly would recommend this company after I complained I still had not received confirmation email. Daisy 4 reviews 4 months ago They agreed to a same day booking and then abruptly cancelled three hours later. Not reliable Ian Slater 4 reviews an hour ago NEW Critical: Quality AVOID - AVOID - AVOID !!!!! Read this before calling them. Check Trustpilot. ERG have a 1000 1 star reviews for ripping people off. Do not use ERG pest control under any circumstances. They are London based, scammers, overpriced and sub the work out to local companies. I know through experience as we have unfortunately been stupid enough to do some work for them. They charge £175 for a wasps nest treatement and then the contractor has to invoice them for £60. We unfortunately did 23 wasps jobs for them in June and still haven't been paid the £1380 owed, even though they have a 30 day terms of payment method. 5 months later and countless calls and unanswered emails I have had to threaten them with courts, they still refuse to pay or answer my calls. I have spoke recently to two other companies also owed lots of money from this dodgy company. I have also attended several properties that ERG have sent a cowboy and the work carried out wasn't resolved. The customer was told it would be a further £175 to send someone back. Pretty disgraceful! I strongly advise to avoid any southern based companies that say they are local when they are not. I have been in this business 20 years and absolutely dumbfounded how they legally can get away with it. Trust me there's at least 5 on top page of Google, so do your homework and keep it cheaper with a local company you can trust. We guarantee our work to everyone with no further costs if a re-visit is needed. I have put this review on because legally I can. It's not to discredit them it's to warn the public to be aware. Look at the countless one star reviews they have, it speaks for itself...
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Posted 1 year ago
Always easy to book boiler servicing.
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Posted 1 year ago
I cannot fault this company for the service I received. They attended to an emergency at my father in laws house and had the problem sorted within a matter of a few hours. Engineer was very re assuring
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Posted 1 year ago
Awful service, they were late to attend on 2 occasions and charged me nearly 4 times what I was told later would have been a reasonable price.
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Posted 1 year ago
Thieves! They don’t pay the trades they use and pocket the money themselves. DO NOT USE THIS COMPANY either as a contractor or customer.
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Posted 1 year ago
All tradesmen, Please don’t work for this company as this company is in administration since 19/08/22 and still allowed to operate to rescue out of it. This company is ripping people off and the tradesman are not paid at all. I was approached by a lady called Jade, taken my details from gas safe registered engineer. Although my company terms and conditions for payment to receive, is once job completed invoice served payments should be cleared by the contractor by week maximum, I had accepted by erg facilities Ltd company 30 days policies payment. I have my 10 invoices outstanding and not any of them are paid although all my customers have paid for the company since the job is completed successfully. All their reviews are fake and this company doesn’t have any tradesmen working for the company. They out source the jobs to local tradesmen and charge customers £139.00 plus vat for an hour, and they promise the plumbers to get paid £60.00 an hour, I paid for all parts to complete the job expecting my invoice to get paid but I am out of pocket £1500.00 it’s well over 3 months now an account are not responding to my reminder emails nor my to my phone calls. ERG ask us to let them know as soon as the job is completed so that they take the payment from the customers. Which I have witnessed, an here I am still not paid till date even though all jobs are completed in July 2023 I tried taking them to small claims court but been advised by business debt line to register my debt to insolvency case dealers. Details are on the attachment. Please all tradesmen worked for this company and out of pocket please register your debt to this insolvency case dealers and may get some payments out of them as ERG facilities Ltd is registered under Facilities Realisation limited Company number 10129961 Please pass on to your friends and families or even put this up on social media to let the whole country know about their operations. This company runs their operations nation wide. Please don’t get caught up Thanks
ERG Facilities Ltd 1 star review on 15th October 2023 ERG Facilities Ltd 1 star review on 15th October 2023
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Posted 1 year ago
Do not do work for this company, absolute disgrace, getting paid direct of the customers on the day and not paying the trades, if your a small business and cash flow is key don’t make the same mistake as we have, we have spent out on a boiler over 1k plus installation costs and have not been payed.
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Posted 1 year ago
Scam, con money from customers by overcharging and they take payment off card without permission or agreement
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Posted 1 year ago
SJH Pest Control Still waiting for 37 unpaid invoices going back to over a year ago. They did pay me for 11 invoices a few weeks ago but have now stopped so back to leaving reviews.
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Posted 1 year ago
Engineer arrived and repaired my boiler, quick and efficient service. Would recommend
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Posted 1 year ago
Erg came out on the same day and installed my security cameras and showed me how they work very informative engineer
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Posted 1 year ago
ERG Facilities Ltd is rated 2.4 based on 487 reviews