Ernest Jones Reviews

2.8 Rating 117 Reviews

44 %

of reviewers recommend Ernest Jones

Company Reviews

Questions

Metrics

2.8

Based on 117 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

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How quickly does Ernest Jones resolve customer queries?

Helpful Report

(3 weeks ago)

Greater than 45% of reviewers feedback is Ernest Jones takes over a week to resolve customer queries.

Helpful Report

(3 weeks ago)

85.71%

Industry Average

“ Excellent service from Belinda and Tracy definitely would recommend there shop in Liverpool one thanks for looking after me ”

- Anonymous

“ I went in the Middlesbrough store today and there was a lovely lady named Emma who couldn’t do enough for us finding our wedding rings. Excellent customer service ”

- Chloe

“ Just want to say we had amazing service from the store manager at Manchester arndale Steve Dutton. He went the extra mile to make sure we had the best service and defo be going back again ”

- Fraser Terence James Morson

Ernest Jones Reviews

Customer Service - Good