Esure Reviews

Name: Esure
Rating: 3.42

3.4 Rating 1,909 Reviews

61 %

of reviewers recommend Esure

Company Reviews

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Metrics

3.4

Based on 1,909 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Esure 1 star review on 25th December 2024

Anonymous

Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AVOID AT ALL COSTS. I was involved in a RTC and the customer service staff were rude and unhelpful. I didn't get the courtesy car I was entitled to because apparently "I should be driving more carefully" even though the RTC was not my fault. I have complained and complained but nobody responds. They have messed me around with paying off my car finance - I spent 86 minutes on hold to be told they sent a cheque. We are in 2023 not 1923!! Their customer service is shocking. I will never use them again and if you value your sanity and money, you wont too.”

Helpful Report

Posted 2 years ago

“Lack of training and education on the help desks Super frustrating company to deal with. Last year I asked them specifically not to autorenew, this year when they did it without my permission getting it cancelled has been a nightmare. Originally I only wanted to review renewal docs - they should have been in my account but weren't, both the "live chat" and the help line are totally useless, neither able to supply an overview of what they'd charged me for - buying without an idea of cover makes no sense to me. Then the helpline made the incorrect adjustments and instead of refunding they just changed my renewal settings confirming that my money would not be taken. Now it has been. Have been passed around the houses and no idea whether my money is coming back or not as the line cut out”

Helpful Report

Posted 2 years ago

“"Accident claim in for 5 months (non fault), communication is shocking, won\u2019t even email back, I\u2019m still out of pocket. \r\nI literally cannot rate them lower. "”

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(Car Insurance) - Posted 2 years ago

“Will never use Esure again, it took two years to get a case closed and lots of my time. Now because of them a no fault claim is now a fault claim, incompetence at its best and is now going to cost me money down the road”

Helpful Report

Posted 2 years ago

“Spent hours and still can not get through to the total loss team, Not happy its discussing service and underhanded sneaky hidden policy details. and to charge £856.99 on top of £650 excess after a none fault accident because my mileage was slightly over what I guessed. It was parked up at when it was hit!! And because of this you don't get a curtesy car until it actually goes in for repair, possibly weeks later. AVOID and pay i bit more if you have to.”

Helpful Report

Posted 2 years ago

“This company is the worst of the worst car insurance's I've ever used in 30 years, they are disorganised, don't care about any problems you have with your car, but will make sure they take money from you for doing nothing. Someone crashed into my car and Esure customer service and engineers have left me to go out and hire my own car, and I had full insurance cover, plus not even fixed my car, and this all cost me over £3000 for 3 years of insuring my car with them, and with no claims for 3 years until someone crashed into me. WHAT EVER YOU DO, DO NOT USE THIS COMPANY, BECAUSE YOU WILL REGRET IT. if I could give them 1 out of 10, I would give them minus 10.”

Helpful Report

Posted 2 years ago

“The worst insurance company on this planet, DO NOT insure with them, they don't know how deal with claims and will be least interested in dealing with yours. Bad bad experience and still not resolved.”

Helpful Report

Posted 2 years ago

“I would give zero stars if I could I would give zero stars if I could. Upto 1 hour waiting times on the phone. They insured me then 6 months later decided they made a mistake and that I was too high a risk. 52 year old hospital consultant driving a Volvo with 16 years ncb and 6 points. Was pulled over several times by police and contacted by DVLA. Stay away from these cowboys Still not had my refund”

Helpful Report

Posted 2 years ago

“"I emailed an address, to which I got a reply to say that it was not in use and to use their chat bot - however, there is never a person in there and it is simply, an automated service - not as they say, with a real person. I then found another email address but, yet again, having sent several emails - they have not responded. "”

Helpful Report

(Car Insurance) - Posted 2 years ago

“Had a accident, still waiting for courtesy car it's been 3 weeks”

Helpful Report

Posted 2 years ago

“"Not good service "”

Helpful Report

(Car Insurance) - Posted 2 years ago

“Have been insured for 30 years+ at various properties and when insured through esure home insurance. Encountered a leak through kitchen ceiling from the bathroom. Esure sent a surveyor from BVS who were total liars said to us on day happy to repair but downplayed the amount of damage once we obtained quotes used various excuses ie hiuse not occupied,failed sealant, plumber who has quoted is not reliable, damp shows pre existing(which turned out to be breach of dpc) they are total liars and failed to quote. Took 18 months with the ombudsman and proved that they didn't even remove the bath panel at the minimum to check area of leak yet made so many fabricated accusations all which were proven to be lies. Complaint upheld by ombudsman and work completed having to pay myself initially. Do yourself a favour and avoid this fraud organisation who are happy to take payment but will not pay under any circumstance.”

Helpful Report

Posted 2 years ago

“Very poor managed company (esure) I called esure regarding a leak in a leak in my roof. I was on hold for over 1hour and 10 mins. Eventually I got through to an agent, she was NOT very helpful and could not wait to get of the phone. she gave me another number to call. I called another she gave me and was holding over 2 hours before I hung up. My issue is still not resolved and this is the 2nd time I had the same experience within 6 months. I would NOT recommend anyone to go with esure. I just had a reply saying email axa, not happy with this. Also tried to call today to esure and axa but can not get through. I have been trying since 8 am this morning to no avail. Absolutely abysmal service as you can not get through to anyone at esure or their emergency number. Please DO NOT go with esure for your insurance needs as they are appalling company with no clear directions for their customer needs and service.”

Helpful Report

Posted 2 years ago

“"Rubbish company no help what do ever when I claimed against Zurich who's insured crashed into my parked vehicle esure informed me I would have to pay my access on my own policy also would effect my no claims bonus defiantly not renewing with them."”

Helpful Report

(Car Insurance) - Posted 2 years ago

“Total loss teams wait time is ridiculous. I've been waiting for over an hour. Yesterday same thing gave up after an hour and a half.”

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Posted 2 years ago

“"First 2 questions are on food when the question is about house insurance "”

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(Home Insurance) - Posted 2 years ago

“Stay away from these scammers. I have been with them for 5 years and never made a claim and now I have 5 years NCD and they are trying to charge me £1070 up from £670. I called to ask why there was an increase and they could not give me a reply. Their sales team is terrible to say the least. You have to call and hold for ages and you get answered by someone outside the UK who cannot speak good English and they have no idea about customer services. go online to comparison sites and like me you can save over £500 on your renewal.”

Helpful Report

Posted 2 years ago

“I have just spoken to esures claims dept after having to wait over 50 minutes on the phone only to be offended by her attitude policy no 81909118 ref no 4005132532 some one claimed 2400 pounds on my insurance policy for a incident i knew nothing about back in march 2021 its now sept 2022 and they still havnt resolved this false claim they charged me 60 odd pounds on top of my next policy iv also been clobberd a further 180 pounds on top of my new policy esure claim that they sort out all problems within eight weeks i dont think its funny”

Helpful Report

Posted 2 years ago

“Joke of a company. Charged me £27 to cancel a policy that I had paid up to date. Also took the month in advance payment out the same day. When I threatened not to pay they told me they would pass to a bailiff company. So not use.”

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Posted 2 years ago

“I am absolutely disgusted by Esure. I've had both my car insurance and home insurance for many years with esure. My previous year's renual was just under £300. With another year's loyalty bonus and another year's no claim bonus, I was expecting my renual this year to be around the £250 mark. To my absolute horror, this years renual has shot up to well over £500, for no apparent reason. After thinking there might have been some sort of mistake, I contacted Esure directly and was told it was due to inflation. Its funny that on price comparison sites my quotes are well under £300! What an absolute shambles of a company. I feel totally let down by Esure having been with them for so many years. What a disgrace of a company.”

Helpful Report

Posted 2 years ago

Esure is rated 3.4 based on 1,909 reviews